1st Service - Positive Dealer Experience
Thread Starter
Intermediate
Joined: Feb 2014
Posts: 46
Likes: 0
1st Service - Positive Dealer Experience
When my car reached about 5,200 miles the Change Oil indicator came on - telling me it was time for its 1st service.
I called my dealership, Performance Porsche in Chapel Hill NC, and scheduled the service.
When I got there they had a loaner 911 S waiting for me. The check-in process took less than 10 minutes, and before I knew it I was back on the road.
I had asked for the car to be ready at 3pm, but got a call from the service writer at noon - saying the car was ready and I could pick it up anytime.
When I came to pick it up they explained what they did:
- oil/filter change
- 27 point inspection
and addressed 2 campaign items
When I got the bill they explained they had run a $25 labor coupon and a $25 parts coupon on line - and without me asking they applied that to the cost of the service.
I was out the door in about 10 minutes.
The final net bill was $210.
A very positive experience - so positive that I thought it warranted sharing.
I called my dealership, Performance Porsche in Chapel Hill NC, and scheduled the service.
When I got there they had a loaner 911 S waiting for me. The check-in process took less than 10 minutes, and before I knew it I was back on the road.
I had asked for the car to be ready at 3pm, but got a call from the service writer at noon - saying the car was ready and I could pick it up anytime.
When I came to pick it up they explained what they did:
- oil/filter change
- 27 point inspection
and addressed 2 campaign items
When I got the bill they explained they had run a $25 labor coupon and a $25 parts coupon on line - and without me asking they applied that to the cost of the service.
I was out the door in about 10 minutes.
The final net bill was $210.
A very positive experience - so positive that I thought it warranted sharing.
Racer
Joined: Apr 2014
Posts: 371
Likes: 2
From: Grand Lake, Ok
When my car reached about 5,200 miles the Change Oil indicator came on - telling me it was time for its 1st service.
I called my dealership, Performance Porsche in Chapel Hill NC, and scheduled the service.
When I got there they had a loaner 911 S waiting for me. The check-in process took less than 10 minutes, and before I knew it I was back on the road.
I had asked for the car to be ready at 3pm, but got a call from the service writer at noon - saying the car was ready and I could pick it up anytime.
When I came to pick it up they explained what they did:
- oil/filter change
- 27 point inspection
and addressed 2 campaign items
When I got the bill they explained they had run a $25 labor coupon and a $25 parts coupon on line - and without me asking they applied that to the cost of the service.
I was out the door in about 10 minutes.
The final net bill was $210.
A very positive experience - so positive that I thought it warranted sharing.
I called my dealership, Performance Porsche in Chapel Hill NC, and scheduled the service.
When I got there they had a loaner 911 S waiting for me. The check-in process took less than 10 minutes, and before I knew it I was back on the road.
I had asked for the car to be ready at 3pm, but got a call from the service writer at noon - saying the car was ready and I could pick it up anytime.
When I came to pick it up they explained what they did:
- oil/filter change
- 27 point inspection
and addressed 2 campaign items
When I got the bill they explained they had run a $25 labor coupon and a $25 parts coupon on line - and without me asking they applied that to the cost of the service.
I was out the door in about 10 minutes.
The final net bill was $210.
A very positive experience - so positive that I thought it warranted sharing.
Drifting
Joined: May 2002
Posts: 2,042
Likes: 30
From: Beautiful North Carolina
This also reinforces my experience that Hendrick dealerships seem to be OK with service. It's their sales techniques that I don't care for... but I don't want to go waaaaaaaaaaaaaaaaaaaaaaaaaaaaay OT here.
FWIW I use Leith in Cary since that's where I live and buy my cars, but I can certainly drive to CH to save a couple of hundred dollars!
