Servicing at different dealer where purchased
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Racer
Joined: Dec 2013
Posts: 251
Likes: 1
From: Willoughby
Servicing at different dealer where purchased
Are there any issues in getting servicing done at a dealership that didn't sell the car? The selling dealer and servicing dealer are about 20 miles apart, so it's not like the car was purchased out of state...
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Rennlist Member
Joined: Sep 2001
Posts: 1,016
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From: Tallahassee, Florida
Loyalty to customers is not the equivalent of customer loyalty. Of the 5 Porsches I have bought at local dealerships, I have often found that I get better attention elsewhere with no penalty.
Three Wheelin'
Joined: May 2012
Posts: 1,343
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From: Pennsylvania
I purchased at Porsche of Delaware. No problems at all with their service other than it's 45 miles from my home. I have used porsche of bucks county - a great shop. A couple of months ago the engine cover would not release and I happened to be near Porsche of conshohocken. Suffice to say, I won't be back. It was a terrible experience. Dealers have different "personalities" - my problems with Conshohocken had nothing to do with it not being the dealer of origin for my car, they just s@ck. Sent from my iPhone using Rennlist
Advanced
Joined: May 2011
Posts: 73
Likes: 0
From: St. Louis, MO
FWIW- When I purchased in the past (out of state), my salesman actually mentioned they wouldnt be getting any of my service business and thats taken into consideration. Makes sense to me, there has to be a dollar figure placed on after the sale service.
I have found in general across all brands, that you may get better treatment (and more goodwill) from the selling dealer.
I have found in general across all brands, that you may get better treatment (and more goodwill) from the selling dealer.
Burning Brakes
Joined: Oct 2006
Posts: 880
Likes: 77
From: NW Arkansas
My experience with past vehicles (neither of my Porsches) was that the selling dealer hopes to keep you as a future sales customer by providing good service. A competing dealer would love to take over your service with the hopes of future sales business. I have never had a competing dealer say no we won't treat you fairly because you didn't buy it here.
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Verdad Gallardo
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Joined: Aug 2012
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From: Pac NW
Dealers make lots of money from service, warranty and otherwise, so you won't have any problems there. The difference, if any, will show up if/when you ask for a loaner car. Purchasing customers tend to get first dibs on loaners.
Burning Brakes
Joined: Feb 2012
Posts: 1,052
Likes: 8
From: colorado
I think if any dealer were to get upset in a transaction like this, it's the selling dealer. Service is a higher margin business, and a long service relationship is generally more lucrative to a dealer than the one-time profit on a sale.
Burning Brakes
Joined: Oct 2010
Posts: 1,028
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From: North Vancouver, BC
The only concern I would have it that certain items we think of as "warranty" are actually "goodwill warranty" and are not recovered from Porsche (or any distributor). If you get one of these items the non selling dealer might not be as inclined to do the work free. In the old days that included rattles and tracing same. Not sure about that currently though.
Rennlist Member
Joined: Sep 2013
Posts: 1,645
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From: Newport Beach
There are 4 Porsche dealerships closer to my home than the dealer I purchased from. My dealer has a flatbed that comes and picks the car up for any reason and returns it to me. That's of course if I don't need a courtesy car.
Racer
Joined: Mar 2009
Posts: 364
Likes: 111
some dealers are great, some are vindictive. Be careful...
Like some of the rennlisters mentioned, there is a 'goodwill warranty' that dealers will sometimes honor. If you burn a clutch out, the dealer makes the call in many cases. If they know you service there often and buy cars from them, some dealers will give you the benefit of the doubt.
When I had an Audi and moved out of PA, my local NJ dealer told me there was a month-long wait for the 20,000 mile service. I could not believe it, since my friend gets in the same week as his call. That dealer chose to be vindictive!
Like some of the rennlisters mentioned, there is a 'goodwill warranty' that dealers will sometimes honor. If you burn a clutch out, the dealer makes the call in many cases. If they know you service there often and buy cars from them, some dealers will give you the benefit of the doubt.
When I had an Audi and moved out of PA, my local NJ dealer told me there was a month-long wait for the 20,000 mile service. I could not believe it, since my friend gets in the same week as his call. That dealer chose to be vindictive!