rijowysock

Recently I had an issue that i posted here on RennList: https://rennlist.com/forums/991/6954...ng-issues.html

I had noticed some dents in my headers and along with that a weird "knocking" noise...

After putting 1800 miles on the vehicle the knocking noise became louder and louder, and on my way down I95 i called Brumos Porsche (9am) for an appt around the time I would be passing through Jacksonville, FL.

I was very happy that they made time to see me when I would be in town and kept driving, Upon arrival I was eagerly greeted by the service staff and my problems noted and told it might be a little bit before they could address/fix the issue...

the service advisor took it upon himself to take a tech who was then off the clock to check out my issue ASAP, and within 15 minutes I had my keys back in my hand and I was back on the road with my problem addressed/fixed...

I just wanted to say what a great experience I had at Brumos Porsche and that I would surely visit them for service more often if I were closer than 4 hours away.


-Riley

DrJay

So, what did they do to fix it?

Mike in CA

......and what did they say about the dent in the header?

rijowysock

Rear Wheels were Loose, (Going tomorrow for a full check up locally to see if caused any further damage)...

Was not mentioned/Noticed..

i'm having the dent's pulled out next week when I get exhaust/Suspension installed... I'll mention them tomorrow when @ Service but there is nothing they could/would do besides mention to porsche (maybe if that)


From the loose lugs, I am having them check the hub completely and the wheel to be round, also i feel the alignment should be checked.. we'll see how all that goes.

DrJay

Add torque of lug nuts to the list of things to check when picking up my 991... Jeez...

Holli82

See... that's why I am fan of center-locks. Less to go wrong

Alan Smithee

Clearly one of those situations where less is more...

caveatesq1

I trust you haven't seen the video floating around where one of the center locks on a GT3 failed on the Nurburgring causing a serious crash.

LastMezger

Were your wheels painted after-market?

I had this happen once on a car. Powder coated the wheels and after a few days of driving (including a track session) all the wheel bolts had backed out. A friend was driving the car on the highway and had to pull over the vibration was so bad. A few had completely fallen out! Tightened them up and no further problems.

Carlo_Carrera

Yes, I have heard of this before. With power coated wheels you need to remove the coating at the lug nut seats or the nuts loosen up.

fbroen

Except when redundancy is a good thing....

rijowysock

yes, i have them tape off the seat however because powdercoat acts like teflon when it comes to bolts...

FORENN

I'm glad you had a great experience at Brumos. My experience with them was the opposite -- shadiest Porsche sales team I've ever interacted with, and they will never get a penny from me. Actually filed a complaint against them with PCNA, which was a first for me after ten+ years and four 911s.

LastMezger

Maybe they didn't use enough tape?

rijowysock

it was just a dealer mistake, i was in a hurry to get the wheels on and leave, the wheels came back at 3:30 and I came at 4:00 and wanted to get in the car and gone cause tired of driving the panamera loaner.