Stealership and Impolite Service Advisor
06-20-2024, 07:43 PM
#32
Instructor
“Garagisti”….They work on any German car. Near 99 and I-10. Tell them the guy with cancer gave you the link! They’ve seen me stagger in like a drunk after therapy and have been very kind. Actually picked up my 2014 Carrera Cabriolet 4s from them this afternoon for a broken /missing fan blade from the driver’s side fan.😊
https://www.thegaragisti.com
https://www.thegaragisti.com
06-20-2024, 07:46 PM
#33
Burning Brakes
Thread Starter
06-20-2024, 08:18 PM
#34
Rennlist Member
Ferrari and Porsche auto companies, two of the most iconic brands, achieved the highest profit margins in 2023, despite being at the bottom of the year's sales figures. If you think that Porsche dealers are making a "reasonable profit", think again. If the Porsche car company is the most profitable of any of them then the dealers are doing the same... thinking other wise is foolish. Service departments are more profitable than sales, new or preowned for any store/brand.
06-21-2024, 12:30 AM
#35
Three Wheelin'
Most dealership service is a poor value compared to qualified indy shops. No, they don't "know your car best" but follow algorithms that typically throw parts at the problem. A good indy will use true diagnostic skills to efficiently find the actual cause.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
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jimmiejam (06-21-2024)
06-21-2024, 05:25 AM
#36
Burning Brakes
Most dealership service is a poor value compared to qualified indy shops. No, they don't "know your car best" but follow algorithms that typically throw parts at the problem. A good indy will use true diagnostic skills to efficiently find the actual cause.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
Well said. I prefer my Indy anyway. Car guys who prepare 911s for racing and service as a side business. Able to engage with them over my car and cars in general in a way unlike the dealer. Not as nice as the dealer but I uber somewhere for lunch and a beer then pick up my car. Pay about half the dealer rate.
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jimmiejam (06-21-2024)
06-21-2024, 07:22 AM
#37
Arrogant behavior towards the (well) paying customer isn’t unique to Porsche. I sold my leased BMW to a BMW dealership a few months ago. He informed me even tho I was selling the car to them (as opposed to turning the lease back in) I’d still have to pay the $350 disposition fee. I thought that was BS. I asked him why and he said “it’s in the contract you signed”. I said that’s only if I return the lease, I’m not returning a lease….how can I get around paying this? He said, out loud in the customer lobby “BMW will just take you to collections”. Unlike you, I then became very loud and actually like my ****.
06-21-2024, 07:23 AM
#38
Well said. I prefer my Indy anyway. Car guys who prepare 911s for racing and service as a side business. Able to engage with them over my car and cars in general in a way unlike the dealer. Not as nice as the dealer but I uber somewhere for lunch and a beer then pick up my car. Pay about half the dealer rate.
06-21-2024, 07:37 AM
#39
Burning Brakes
Thread Starter
Most dealership service is a poor value compared to qualified indy shops. No, they don't "know your car best" but follow algorithms that typically throw parts at the problem. A good indy will use true diagnostic skills to efficiently find the actual cause.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
Porsche though seems to be in a league of their own and there's a good reason for that. A huge portion of Porsche's clientele bought the car as a status symbol. People who spend huge amounts of money to impress other people are notoriously poor money managers. The Service Advisor knows this all too well, and he's also a commissioned salesman. He knows if you were foolish enough to spend big bucks to show off he can probably talk you into all sorts of overpriced and/or unneeded service too. The more he sells the more he makes.
There's a reason the Porsche dealerships look like Taj Mahals, have a Cafe Latte bar, and the SA kisses people's butt. It's to make you feel special and pampered so you'll waste money on ridiculous service and part costs. My local dealership (South Bay Porsche) is now $310/hour but the place is plush, perfect to appeal to the client with more money than sense. I'd much rather take it to a dingy Indy that doesn't view me as a moneyed dimwit and an easy mark.
I do not begrudge a business from making a profit - even a great profit. There is nothing wrong with that and that was not the reason why I started this thread. I was complaining about deceit - sneaky tactics to increase the charge assessed for service. You can't make an informed decision to retain a firm unless they are truthful about the charges.
I practiced law for 44 years before retiring. I always provided written agreements detailing my hourly or flat fees. We promptly billed with detailed invoices, passing along costs like deposition transcriptions and exhibit preparation without markup. We only charged for outsourced photocopy expenses. When a client occasionally complained about a fee, I told them to pay what they thought was fair. In 44 years, only three clients paid less than charged, and we did not accept future work from them.
Your most valuable asset in business is your reputation for honesty integrity, and ability. Customers will not use vendors they cannot trust.
Last edited by rnl; 06-21-2024 at 08:41 AM.
06-21-2024, 09:01 AM
#40
This is great
Someone finally is regulating an industry that is a cesspool. I knew the political puke was only a few keystrokes away. Civility is gone, I hope your dark prince serves you well.
I think you are ignorant on this specific topic. Dealerships aren't regulated? You haven't signed stacks of paper when all you want to do is send a wire for the car and drive away when it hits their account?
Biden's FTC isn't hitting them with more regulations next month? New Federal Rules May Stop Junk Fees, Surprise Prices in Car Sales - Kelley Blue Book (kbb.com)
"Unregulated and uncheck". "nothing reasonable about a dealerships profit or actions". Sure Bud. 18,000 dealerships isn't enough competition, capitalism is broken.
As stated before, I saved $1,200 ($2,000 vs. $800) in the past week by getting a second estimate to remove a tree in my yard. That's America, that's capitalism. I didn't claim the tree trimming industry is a cesspool of bad behavior, I just shopped around and paid a fair price.
Biden's FTC isn't hitting them with more regulations next month? New Federal Rules May Stop Junk Fees, Surprise Prices in Car Sales - Kelley Blue Book (kbb.com)
"Unregulated and uncheck". "nothing reasonable about a dealerships profit or actions". Sure Bud. 18,000 dealerships isn't enough competition, capitalism is broken.
As stated before, I saved $1,200 ($2,000 vs. $800) in the past week by getting a second estimate to remove a tree in my yard. That's America, that's capitalism. I didn't claim the tree trimming industry is a cesspool of bad behavior, I just shopped around and paid a fair price.
06-21-2024, 09:08 AM
#41
Nordschleife Master
delete
Last edited by Porsche_nuts; 06-21-2024 at 09:09 AM.