YEManual

CPO Scam?
Brought my 991.1 C4s in to Porsche of San Diego for an engine coolant fault. 1 year into CPO purchase. Turns out there was an aftermarket hose that was too short that is causing the leak. I said great CPO it! But getting push back from dealership, CPO denial of the repair, and a $1200 repair bill. Seems like BS. Anyone with a similar issue. Any contacts at porsche warranty to complain. Thanks.

HardRider

CPO is such a false security blanket.

Cur

Ouch, that's not good.

It's stuff like this I agonize over when deciding to either just save some cash aside for repairs yearly or go in for a warranty from Fidelity.

bighoward503

Dealt with a similar situation regarding items I was still owed after delivery on a CPO purchase. Car arrived without the second key and was missing owners manual. CPO checklist noted the items being present but they were missing when car was delivered (out of state). Long story short they replaced all the items but it took me leaving negative reviews on multiple social media platforms and car dealer review sites. Looks like they bungled the CPO or didn’t do as well a job as they should have. Either way, they should make good on this.

MingusDew

The quote I got for Fidelity when my car had 10.5k miles on it and still under factory warranty was $8500, which seemed pricey to me. These cars are overall pretty stout and have proven to not be as problematic as most VW/Audi related products, so I’m willing to assume the risk myself. Everyone’s risk tolerance is different though.

Porsche_nuts

Porsche CPO is equivalent to Customer Pissed Off because they do not really check the roadworthiness of the car (they make it look pretty for a quick sale) and they will fight you if there is any major repair issue by saying, "Oh, that is not covered".

Explorer16

A CPO car is a CPO car. It is BS. It's not your fault that they did not spot the aftermarket hose before calling it a CPO car.

NHmacan

What he said if it was there when you bought it CPO it’s on them. Push back hard if they won’t fix tell them they owe you the cost of CPO back because they sold you CPO on a car that wasn’t eligible.

jpasiczn

just dealt with the same exact issue with my recent cpo purchase. no 2nd key or manuals or window sticker. 2nd key arrived not programmed to the car, required a visit to the dealer. On top of that, the PCM was broken and Bluetooth connection and navigation wouldn’t work. Sales manager said he personally drove it before the truck picked it up, must have broken in transit 🙄

HardRider

Another great mystery of CPO is did they do the maintenance? Did they change the plugs, air filter.......... I lost a lot of altitude with CPO and how it was sold. Its covers everything, no worries, then first claim, well its not a new car warranty......In the end you will win, just send a demand letter detailing Porsche failure to honor the contract...

HkPlinker

By certifying the car as a CPO qualified vehicle, they are bound to comply with the items listed within the CPO agreement, period.
Take it to the service manager, then the sales manager, then the GM, the owner then PCNA.
Simply put, The Certified Porsche Technician missed the aftermarket part and it's on them to properly replace the part to factory specifications to bring to car to CPO status. That is the car you purchased.

Naples Porsche went above and beyond on my 991 with no hesitation or ever questioned me the three times my car came in.

WP0

You are protected with CPO. Read the fine print: you can file a claim with CAP Motors, and have it adjudicated by an independent arbitrator at the location of your choosing. I bought a CPO car over four years ago, and a few things were not properly CPO'd. The dealership didn't agree with me, so I filed a CAP Motors claim and won. I stand by the CPO process, and I've bought 2 CPO cars. . .

But ultimately, you are relying on the reputation of the dealership who gives it the CPO designation. So, you buy the dealership in a way when you buy a CPO car. Some dealerships will CPO a car with aftermarket exhaust, etc. I wouldn't buy from them. Other dealerships will not CPO a car with non-OEM blinker lights: those are the dealerships to buy a CPO car from.

JimEb

Just wanted to comment on Naples Porsche as well. Dealt with them back when I was looking for my 911 and have to say those guys were really awesome. Way different than my local dealership. Those guys wouldn’t even let me open a door on one of their used 911’s sitting in their lot.

IRunalot

Question for you guys on CPO, and sorry I'm not trying to hijack your thread but maybe this question will help someone. What is the standard for CPO? My car came CPO with 29k miles but needed, brakes, the upper rear shock mounts are worn, and it needed a good detail.

I used this to get a better price as I was going to replace the brakes and order Tractive coil overs with new top mounts but shouldn't a CPO car not have these issues?

Levy

All true. the dealer is trying you on in hopes you'll get over it/go away. CPO is in fact a binding contract. lots of folks just get twisted and walk away when no remedy is offered. the dealer will try to see if you're one of these people. when they find out you're not (by you escalating it and raising hell), they will be forced to do the right thing (which they should have done outta the gates).

if you're wondering why they won't make the hose repair....CPO warranty *won't* cover/pay for this. it should have been spotted and taken care of during the cpo process (which the dealer would have paid for out of pocket/profits). it was going to be on their dime then so it's still on their dime now. just like a missing key

now go get um!