991.2 C4s turbo problems. Has anyone had this happen??
06-20-2019, 12:48 AM
#61
I dont think that they are owned by autonation. This is a family owned dealership with multiple brands in extreme northern Jersey. They used to have a good service department but they told me they are missing half of their techs due to people leaving. I used to deal with a very good service writer. She was there for 20 years but she is now gone. I had a long conversation with a sales manager ( no one from service wanted to talk) who told me that they called Germany, and Germany is not willing as of now to send them the vacuum hoses. I just dont get it. The dealership breaks the vacuum hoses and the message to me is " Hey, we tried, what do you want us to do " it is a bad situation to be in. You are stuck paying 1800 a month for the lease, and the dealership rips the hoses when they remove the turbos and then they give you attitude saying " you are being unreasonable, we are trying. Just keep on paying your lease. Ir is the beginning of 4 weeks and absolutely no date when I can expect the part to arrive from Germany. I just dont know what to do to get my car back on the road
06-20-2019, 12:51 AM
#62
OP is apparently past lemon law coverage, so no relief there. He can try to sue via small claims court for his damages, this could motivate the dealer to do right once they're served with papers.
Buy-back may not be an option on a leased vehicle.
Who is leasing the car to the OP? OP needs to make them aware of your predicament and see if they have some leverage to get the work done, at the end of the lease, it's their car.
Good luck.
Buy-back may not be an option on a leased vehicle.
Who is leasing the car to the OP? OP needs to make them aware of your predicament and see if they have some leverage to get the work done, at the end of the lease, it's their car.
Good luck.
06-20-2019, 06:11 AM
#63
Lemmon law applies in NJ and my car is over 24 months old, so lemon law doesnt apply. I can tell you that Monday I called PCNA as some had suggested and within literally 15 minutes the GM called me and told me for sure they would pay the next lease payment. Next promissed date for return of vehicle is a week from yesterday. Let's see if that happens. The moral of story is dont bring your car to a dealerships that is lacking a full compliment of technicians
06-20-2019, 12:44 PM
#64
Rennlist Member
Lemmon law applies in NJ and my car is over 24 months old, so lemon law doesnt apply. I can tell you that Monday I called PCNA as some had suggested and within literally 15 minutes the GM called me and told me for sure they would pay the next lease payment. Next promissed date for return of vehicle is a week from yesterday. Let's see if that happens. The moral of story is dont bring your car to a dealerships that is lacking a full compliment of technicians
06-20-2019, 03:07 PM
#66
Rennlist Member
If your leasing it through PFS, you might have some leverage to get out off your lease early.
06-20-2019, 05:13 PM
#67
Rennlist Member
Sorry to hear about your situation OP.
For what its worth, I also drive a leased 991.2 (Base Carrera). Sounds like I had an identical initial presentation as well... my car began underboosting, and gave me an "engine controller warning, OK to drive". Took it to the dealer, and was told that the wastegate actuators seized up because of road salt (??? still question this, but the car is driven daily in Chicago). Because the wastegates and turbos are one piece, they replaced both turbos/wastegates under warranty.
Fortunately, it seems, my dealer gave me a new Panamera as a loaner during the entire ordeal, and the entire turn around time was about 2 weeks.
Best of luck in getting this resolved.
For what its worth, I also drive a leased 991.2 (Base Carrera). Sounds like I had an identical initial presentation as well... my car began underboosting, and gave me an "engine controller warning, OK to drive". Took it to the dealer, and was told that the wastegate actuators seized up because of road salt (??? still question this, but the car is driven daily in Chicago). Because the wastegates and turbos are one piece, they replaced both turbos/wastegates under warranty.
Fortunately, it seems, my dealer gave me a new Panamera as a loaner during the entire ordeal, and the entire turn around time was about 2 weeks.
Best of luck in getting this resolved.
06-20-2019, 05:20 PM
#68
Nordschleife Master
Good to hear they said they will pay the month lease payment, but based on prior track record, believe it only when you see it.
06-20-2019, 06:03 PM
#69
Rennlist Member
Maybe someone else can comment too? Thanks.
06-20-2019, 07:16 PM
#70
Rennlist Member
I documented this in a thread for my car, but basically the car had a fault show up where it was under-boosting and the "engine controller" warning came up. The first time, the dealer actually thought it was a fluke, cleared the code and gave the car back. A few days later, the fault occurred again. This time, they dug into it further and their official diagnosis was wastegate actuator arm seizing. The suspected culprit behind this was road salt, per the techs. They actually told me that there were documented cases of this on other cars, though not at my specific dealership. They ended up sending the turbos back to Porsche for analysis (apparently). It was pointed out on my thread by another poster that later 991.2 and 992 have a cover over this actuator arm now.
06-20-2019, 07:47 PM
#71
So as a background, I use my car every single day of the year here in Chicago. Winter storms, etc. My car has about 20k miles in 14 months...my turbo failure happened at about 15k miles. Of note, 1500 or so of those miles were on track.
I documented this in a thread for my car, but basically the car had a fault show up where it was under-boosting and the "engine controller" warning came up.
I documented this in a thread for my car, but basically the car had a fault show up where it was under-boosting and the "engine controller" warning came up.
06-20-2019, 08:02 PM
#72
Pro
I dont think that they are owned by autonation. This is a family owned dealership with multiple brands in extreme northern Jersey. They used to have a good service department but they told me they are missing half of their techs due to people leaving. I used to deal with a very good service writer. She was there for 20 years but she is now gone. I had a long conversation with a sales manager ( no one from service wanted to talk) who told me that they called Germany, and Germany is not willing as of now to send them the vacuum hoses. I just dont get it. The dealership breaks the vacuum hoses and the message to me is " Hey, we tried, what do you want us to do " it is a bad situation to be in. You are stuck paying 1800 a month for the lease, and the dealership rips the hoses when they remove the turbos and then they give you attitude saying " you are being unreasonable, we are trying. Just keep on paying your lease. Ir is the beginning of 4 weeks and absolutely no date when I can expect the part to arrive from Germany. I just dont know what to do to get my car back on the road
Beware, Rennlisters.
Sorry to hear about your troubles, OP. Glad you are getting the lease payment, but I can't believe they are not giving you a loaner as well. A good loaner, too.
06-20-2019, 08:48 PM
#74
Nordschleife Master
So the dealer is Jack Daniels Motors. It is the only Porsche dealership in "extreme northern Jersey".
Beware, Rennlisters.
Sorry to hear about your troubles, OP. Glad you are getting the lease payment, but I can't believe they are not giving you a loaner as well. A good loaner, too.
Beware, Rennlisters.
Sorry to hear about your troubles, OP. Glad you are getting the lease payment, but I can't believe they are not giving you a loaner as well. A good loaner, too.
At all.
06-20-2019, 09:32 PM
#75
Rennlist Member
Good to know. My C4S used to show at least 12-13 psi boost in sport. These days, 2 yrs later, I don’t seem to read any boost at all. A few psi at most. I have my second year service in a few weeks. I will ask. No warnings though.