Porsche Warranty/ CPO/ Repair (why wont Porsche do something)
#121
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Yeah, look what you've done...
#122
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Those mechanics all seem to be in concensus. Take it down to bare OEM essentials and get busy there. Now where can I find a shop with such talent. You guys crack me up.
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KONG991TT (01-03-2020)
#123
I am not sure how this is confusing some people.
If you have read, I am looking for a solution to get my car right.
Of course, the purpose of the thread was to hopefully help me and others who Porsche tend to leave with their hands up when their car is wrong.
For example, I read a thread where someones active wing and front spoiler would not work properly. It would malfunction at speeds and just in general. They took it in and the dealership stated that because there was no codes and they couldnt easily duplicate it, they wouldnt fix it.
So like i stated the purpose was to address how the dealership or Porsche abandon issues on their cars because there are no codes, or nothing that they could easily see.
Sure I asked advice on my car. Why wouldnt I.
I am not "trolling". I am not unwilling.
What I am is trying to get answers or educated.
I assume if you just spend 120+ thousand on something, and it was not right or malfunctioning, you would want it fixed. Especially when you are led to believe there is a warranty to fix the issues
I havent even considered trying to return it, because of the time and the way the dealership has been acting towards me. (plus why would I want to return it if it can be fixed)
I am trying to learn what I can do, what is available, and what might be wrong with the system.
I am also trying to see how to get my warranty work since it appears so many people have their warranty and CPO and Porsche tends to not honor it.
I dont know how this got so misunderstood.
In the end, I thank those who gave me information, such as
talk to PCNA (who sadly just told me the same thing the dealer did, no codes/ no repair)
talk to another dealership (which I am trying to get my car in to be seen)
talk to Champion about this car (since all these things were done prior and it is believed that Champion is familiar with this car and the issues)
bring it into a performance/ porsche specialty shop and have them look it over with a fine tooth comb
and returrn it to stock (which if you read, it has been considered though as someone stated, it is alot of money)
I am sorry that some felt this was a waste of their time, but then again, through all of the unhelpful or unnecessary commentary... I did find some answers.
Thank you to those again
If you have read, I am looking for a solution to get my car right.
Of course, the purpose of the thread was to hopefully help me and others who Porsche tend to leave with their hands up when their car is wrong.
For example, I read a thread where someones active wing and front spoiler would not work properly. It would malfunction at speeds and just in general. They took it in and the dealership stated that because there was no codes and they couldnt easily duplicate it, they wouldnt fix it.
So like i stated the purpose was to address how the dealership or Porsche abandon issues on their cars because there are no codes, or nothing that they could easily see.
Sure I asked advice on my car. Why wouldnt I.
I am not "trolling". I am not unwilling.
What I am is trying to get answers or educated.
I assume if you just spend 120+ thousand on something, and it was not right or malfunctioning, you would want it fixed. Especially when you are led to believe there is a warranty to fix the issues
I havent even considered trying to return it, because of the time and the way the dealership has been acting towards me. (plus why would I want to return it if it can be fixed)
I am trying to learn what I can do, what is available, and what might be wrong with the system.
I am also trying to see how to get my warranty work since it appears so many people have their warranty and CPO and Porsche tends to not honor it.
I dont know how this got so misunderstood.
In the end, I thank those who gave me information, such as
talk to PCNA (who sadly just told me the same thing the dealer did, no codes/ no repair)
talk to another dealership (which I am trying to get my car in to be seen)
talk to Champion about this car (since all these things were done prior and it is believed that Champion is familiar with this car and the issues)
bring it into a performance/ porsche specialty shop and have them look it over with a fine tooth comb
and returrn it to stock (which if you read, it has been considered though as someone stated, it is alot of money)
I am sorry that some felt this was a waste of their time, but then again, through all of the unhelpful or unnecessary commentary... I did find some answers.
Thank you to those again
I told you about my experiences and PCNA made the dealer reinstall factory parts this is not rocket science
But I think you waited too long which is clearly your fault
#124
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I have difficulty identifying sarcasm in writing. If you're serious, then there are 'talents' out there that could probably fix the OP's car. Sam at ByDesign would be first on my list of folks to talk to.
Last edited by worf928; 01-04-2020 at 01:06 AM.
#125
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What follows before "One more try...." below was, originally, at the bottom of this post. I have moved it to the top for reasons which should be self-evident upon reading.
Perhaps because you are rejecting reality and attempting to create your own? I dunno. You don't seem to respond in ways that suggest that you've absorbed responses.
If the reality you want to construct is one in which some tech or techs are going to be able to spend X hours with your car for free and give you a written not-to-exceed estimate for repairs or where a Porsche dealer (other than the dealer that did the mods) agrees to fix it under warranty then you are going to be constructing that reality forever.
Or maybe because it's hard to extract pertinent details and facts from your posts. I'd advise you to try bullet points that are as factual as possible and without commentary. However, you may have expended most readers available attention at this point.
I just went back and looked at your first post: " it seems that there are alot of HIGH dollar issues with these cars that will not trigger codes and end up not getting repaired. Glitches? Intermittent issues? Something?"
In hindsight the first part of this thread seems disingenuous on your part now that I go back to it and furthermore explains, in my mind at least, why this thread evolved the way it did: you weren't just complaining about "problem(s) that dealer Z can't/won't find" (as if that's unique to Porsche) you actually had a problem you wanted help with.
Had you started with: "Here's my problem: I bought a car from dealer X that was CPO. Turns out that dealer Y found out that it was modded. I have a problem that dealer Z can't/won't find. Dealer A did the mods. What can I do to get the car fixed. And, oh btw, I'd like to retain the mods" rather than "It almost seems like Porsche is trying to not stand behind its cars....." your reception would have been different and more useful.
This is reality.
Why do you think they will be different? What are *you* going to do differently in your approach with this dealer?
Why is this not the first choice since you've rejected the return-to-stock option? Champion did the mods. As far as I know they will warranty their mods. You don't want to do this?
One more try....
I'm not confused. You've been presented with several possible solutions. But, you seem? to reject them.
You are trying to use your rather bizarre case as an example that proves that Porsche (who's "Porsche" btw?) throws up "its" hands when a car is wrong. Why your case is not exemplary has been explained.
Did you read my post on this subject?
https://rennlist.com/forums/991-turb...l#post16242548
I certainly got it fixed. First try too.
There are business model problems:
1) Dealer Techs rarely - if ever - get paid to actually diagnose an issue. Thus, out-of-the-box, if a problem doesn't result in a code or if the problem is not immediately reproducible, the tech will not 'troubleshoot' because they will not get paid for it.
2) Dealers only get reimbursed for warranty work if the associated tasks are pre-approved by PCNA. Diagnosis is not reimbursed. Only 'repair' tasks are reimbursed. The way the process works is - more-or-less - a 'code' points to a repair task. PCNA approves the task based upon the code. If the task doesn't fix the issue, PCNA then specifies one or more additional tasks. Note that the dealership doesn't get paid, as a standard matter of course, for every pre-approved task that doesn't fix the problem.
Since your car is not stock, your car doesn't actually have a warrany (in the context of this thread) and the dealer has little hope for reimbursement (since PCNA has probably now tagged your VIN.) Thus, the work you require is work that a dealer will have to do for free.
You expect them to work for free?
No, you expect that since it's under warranty that it will get fixed and you don't care who pays for it. I get it. PCNA should pay for warranty work. The problem is that you car doesn't really have a warranty.
If your car was stock then you would have other options to pursue.
Now, if you *want* a tech to attempt to diagnose an issue you will need to pay for their time and you will need to make it clear that you are willing to pay for 'diagnosis.' However, you have to set parameters, constraints, and expectations when you do this. (If you are actually, seriously, interested in this approach then I can tell you how I handle my clients with bizarre 928 problems.)
Furthermore, diagnostic skill is usually most evident at independent specialists. Since dealer techs don't get paid to diagnose their diagnostic skills for bizarre issues develop slowly.
Of course.
Also *of course*. However, it has been explained why your case is (well) outside of the norm and why only 'non-normal' solutions are available to you.
This is Champion? That did the mods? Or a 'local' dealership that has no stake in the mods? If the former then you have a 'case.' If the latter then you will pound sand with them forever.
Because you don't know how much it will cost to get fixed and no one is going to fix(*) it for free except the dealer that you don't want to return it too? Not sure who's who.
(*) And by "fix", I mean return it to stock configuration. After you beat them on the head with PCNA and possibly a lawyer.
You've been given the options. You've been given the best insight available on this forum into what might be wrong with the system - at least at a summary level: the mods are causing or masking a problem. The exact nature of 'what might be wrong' could range from a damaged wiring harness to poorly engineered mods. These cars are complex systems and when they 'go wrong' in non-obvious ways the solution is usually very non-obvious (until you find it. And, of course, by definition it's always in the last place you look.)
Oh? How's that? Where do you get this?
For me, so far, I have not had any issues with any of our 4 modern Porsches that were not solved by the dealer (and under warranty.) Yes, on two occasions I had to spend *my* time to 'help' in terms of reproducing the problem. But, I'd rather spend my time helping that spend it with repeated trips just bitching and moaning. Why? Takes less time. I get the problem fixed. And the techs actually like working 'for me.'
Oh, more more thing:
I dont know how this got so misunderstood.
If the reality you want to construct is one in which some tech or techs are going to be able to spend X hours with your car for free and give you a written not-to-exceed estimate for repairs or where a Porsche dealer (other than the dealer that did the mods) agrees to fix it under warranty then you are going to be constructing that reality forever.
Or maybe because it's hard to extract pertinent details and facts from your posts. I'd advise you to try bullet points that are as factual as possible and without commentary. However, you may have expended most readers available attention at this point.
I just went back and looked at your first post: " it seems that there are alot of HIGH dollar issues with these cars that will not trigger codes and end up not getting repaired. Glitches? Intermittent issues? Something?"
In hindsight the first part of this thread seems disingenuous on your part now that I go back to it and furthermore explains, in my mind at least, why this thread evolved the way it did: you weren't just complaining about "problem(s) that dealer Z can't/won't find" (as if that's unique to Porsche) you actually had a problem you wanted help with.
Had you started with: "Here's my problem: I bought a car from dealer X that was CPO. Turns out that dealer Y found out that it was modded. I have a problem that dealer Z can't/won't find. Dealer A did the mods. What can I do to get the car fixed. And, oh btw, I'd like to retain the mods" rather than "It almost seems like Porsche is trying to not stand behind its cars....." your reception would have been different and more useful.
talk to PCNA (who sadly just told me the same thing the dealer did, no codes/ no repair)
talk to another dealership (which I am trying to get my car in to be seen)
talk to Champion about this car (since all these things were done prior and it is believed that Champion is familiar with this car and the issues)
One more try....
Of course, the purpose of the thread was to hopefully help me and others who Porsche tend to leave with their hands up when their car is wrong.
For example, I read a thread where someones active wing and front spoiler would not work properly. It would malfunction at speeds and just in general. They took it in and the dealership stated that because there was no codes and they couldn't easily duplicate it, they wouldn't fix it.
https://rennlist.com/forums/991-turb...l#post16242548
I certainly got it fixed. First try too.
So like i stated the purpose was to address how the dealership or Porsche abandon issues on their cars because there are no codes, or nothing that they could easily see.
1) Dealer Techs rarely - if ever - get paid to actually diagnose an issue. Thus, out-of-the-box, if a problem doesn't result in a code or if the problem is not immediately reproducible, the tech will not 'troubleshoot' because they will not get paid for it.
2) Dealers only get reimbursed for warranty work if the associated tasks are pre-approved by PCNA. Diagnosis is not reimbursed. Only 'repair' tasks are reimbursed. The way the process works is - more-or-less - a 'code' points to a repair task. PCNA approves the task based upon the code. If the task doesn't fix the issue, PCNA then specifies one or more additional tasks. Note that the dealership doesn't get paid, as a standard matter of course, for every pre-approved task that doesn't fix the problem.
Since your car is not stock, your car doesn't actually have a warrany (in the context of this thread) and the dealer has little hope for reimbursement (since PCNA has probably now tagged your VIN.) Thus, the work you require is work that a dealer will have to do for free.
You expect them to work for free?
No, you expect that since it's under warranty that it will get fixed and you don't care who pays for it. I get it. PCNA should pay for warranty work. The problem is that you car doesn't really have a warranty.
If your car was stock then you would have other options to pursue.
Now, if you *want* a tech to attempt to diagnose an issue you will need to pay for their time and you will need to make it clear that you are willing to pay for 'diagnosis.' However, you have to set parameters, constraints, and expectations when you do this. (If you are actually, seriously, interested in this approach then I can tell you how I handle my clients with bizarre 928 problems.)
Furthermore, diagnostic skill is usually most evident at independent specialists. Since dealer techs don't get paid to diagnose their diagnostic skills for bizarre issues develop slowly.
I assume if you just spend 120+ thousand on something, and it was not right or malfunctioning, you would want it fixed.
Especially when you are led to believe there is a warranty to fix the issues
I havent even considered trying to return it, because of the time and the way the dealership has been acting towards me.
(plus why would I want to return it if it can be fixed)
(*) And by "fix", I mean return it to stock configuration. After you beat them on the head with PCNA and possibly a lawyer.
I am trying to learn what I can do, what is available, and what might be wrong with the system.
I am also trying to see how to get my warranty work since it appears so many people have their warranty and CPO and Porsche tends to not honor it.
For me, so far, I have not had any issues with any of our 4 modern Porsches that were not solved by the dealer (and under warranty.) Yes, on two occasions I had to spend *my* time to 'help' in terms of reproducing the problem. But, I'd rather spend my time helping that spend it with repeated trips just bitching and moaning. Why? Takes less time. I get the problem fixed. And the techs actually like working 'for me.'
Oh, more more thing:
#126
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I have a headache - I think you need to learn to communicate more effectively - reading one of your posts is very painful and confusing.
Plain and simple - Its very simple. You bought a modded car that you thought was stock. When you discvered that (1 year ago) you should have worked with dealer to undo that - you didnt. Thats on you. .
Porsche wont warranty your Frankenstein - thats not their fault (AND see line above). Take it to stock or let it (and this thread die).
I dont think that this thread is going to help anyone else in the community.. Except for the great cupholders posts / GIF's etc., that alleviate the headache
Plain and simple - Its very simple. You bought a modded car that you thought was stock. When you discvered that (1 year ago) you should have worked with dealer to undo that - you didnt. Thats on you. .
Porsche wont warranty your Frankenstein - thats not their fault (AND see line above). Take it to stock or let it (and this thread die).
I dont think that this thread is going to help anyone else in the community.. Except for the great cupholders posts / GIF's etc., that alleviate the headache
#128
The OP wants to keep the car because it has $20k plus in mods he didn’t know he was getting. However, he also wants PCNA to fix under warranty an undefined problem caused by the mods. Makes perfect sense.
#129
The daily wrench getting thrown into this thread.
#130
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Or finally, raise a stink with selling dealer, return it, and move on.
#131
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I've never come to Rennlist for hot ladies but that all changed today. Thanks gents; but stop looking at me and making me feel guilty for um...never mind. OP, I feel for you...really...but somehow you alienated the community here. Best of luck getting it resolved.
Boobies!
Boobies!
#132
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