Seeking advise
01-29-2015, 12:22 PM
#1
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Seeking advise
So the story started when, during European Delivery Porsche drilled hole on my front bumper for the license plate (before my arrival), although I requested to use a tow hook license plate holder and Jamie approved it.
I told them I am not taking delivery of a car that is damaged, they promised me at the factory that they will make this right. A week later, I received an email from Jamie telling me that she will give me a brand new bumper once the car arrives in New York. The bumper has been ordered and will be installed at the port, before my delivery (this is in early Nov).
I took delivery of my car on the 12th of Dec. No new bumper was in installed. Jamie informed me that there was a delay in bumper supply, it would be weeks before they can get me a new bumper. Instead of waiting, I was told I could pick up the car, and when the bumper arrives have me dealer install it.
Since delivery, I have heard nothing from Porsche. Over the last 3 weeks, I have spoken to my dealer, my dealer emailed Porsche and I contacted Porsche myself. But I have not heard back from them at all! Zero respond.
Is there anything I can do? Or should I just assume that they are not going to fix my bumper, instead get it fixed myself?
To make matter worst, I have already got my whole car wrapped, the only part uncovered is the front bumper (because I presume that Porsche will give me a new one). So as each day goes by, my bumper is collecting stone chip and etc...
I told them I am not taking delivery of a car that is damaged, they promised me at the factory that they will make this right. A week later, I received an email from Jamie telling me that she will give me a brand new bumper once the car arrives in New York. The bumper has been ordered and will be installed at the port, before my delivery (this is in early Nov).
I took delivery of my car on the 12th of Dec. No new bumper was in installed. Jamie informed me that there was a delay in bumper supply, it would be weeks before they can get me a new bumper. Instead of waiting, I was told I could pick up the car, and when the bumper arrives have me dealer install it.
Since delivery, I have heard nothing from Porsche. Over the last 3 weeks, I have spoken to my dealer, my dealer emailed Porsche and I contacted Porsche myself. But I have not heard back from them at all! Zero respond.
Is there anything I can do? Or should I just assume that they are not going to fix my bumper, instead get it fixed myself?
To make matter worst, I have already got my whole car wrapped, the only part uncovered is the front bumper (because I presume that Porsche will give me a new one). So as each day goes by, my bumper is collecting stone chip and etc...
01-29-2015, 12:32 PM
#2
Race Director
I would be working with the General Manager at the Dealership where the car was purchased. Hopefully you have a good relationship because he should be able to help. Also - I have to believe it is just (2) very small holes so it ain't going to kill you. Enjoy the car while you continue to put pressure on getting a new bumper. And since you will probably be getting a new bumper who cares if it is not covered. Or just spend the few hundred dollars for a piece of mind. But, I also hope you got this in writing from Jaime or on an email. I just do not trust any one - a blessing at times and a curse other times.
01-29-2015, 12:39 PM
#3
RL Community Team
Rennlist Member
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So the story started when, during European Delivery Porsche drilled hole on my front bumper for the license plate (before my arrival), although I requested to use a tow hook license plate holder and Jamie approved it.
I told them I am not taking delivery of a car that is damaged, they promised me at the factory that they will make this right. A week later, I received an email from Jamie telling me that she will give me a brand new bumper once the car arrives in New York. The bumper has been ordered and will be installed at the port, before my delivery (this is in early Nov).
I took delivery of my car on the 12th of Dec. No new bumper was in installed. Jamie informed me that there was a delay in bumper supply, it would be weeks before they can get me a new bumper. Instead of waiting, I was told I could pick up the car, and when the bumper arrives have me dealer install it.
Since delivery, I have heard nothing from Porsche. Over the last 3 weeks, I have spoken to my dealer, my dealer emailed Porsche and I contacted Porsche myself. But I have not heard back from them at all! Zero respond.
Is there anything I can do? Or should I just assume that they are not going to fix my bumper, instead get it fixed myself?
To make matter worst, I have already got my whole car wrapped, the only part uncovered is the front bumper (because I presume that Porsche will give me a new one). So as each day goes by, my bumper is collecting stone chip and etc...
I told them I am not taking delivery of a car that is damaged, they promised me at the factory that they will make this right. A week later, I received an email from Jamie telling me that she will give me a brand new bumper once the car arrives in New York. The bumper has been ordered and will be installed at the port, before my delivery (this is in early Nov).
I took delivery of my car on the 12th of Dec. No new bumper was in installed. Jamie informed me that there was a delay in bumper supply, it would be weeks before they can get me a new bumper. Instead of waiting, I was told I could pick up the car, and when the bumper arrives have me dealer install it.
Since delivery, I have heard nothing from Porsche. Over the last 3 weeks, I have spoken to my dealer, my dealer emailed Porsche and I contacted Porsche myself. But I have not heard back from them at all! Zero respond.
Is there anything I can do? Or should I just assume that they are not going to fix my bumper, instead get it fixed myself?
To make matter worst, I have already got my whole car wrapped, the only part uncovered is the front bumper (because I presume that Porsche will give me a new one). So as each day goes by, my bumper is collecting stone chip and etc...
Even as something as simple and benign as the front lip spoiler is on back order.
Hang in there. I realize it has to be frustrating, but I assume you have everything in writing (i.e., PAG will replace with new bumper etc.), so it's just a matter of time.
Enjoy the car, and good luck.
01-29-2015, 12:52 PM
#6
Rennlist Member
This is where the JIT system begins to show it's weakness. One vendor in a hundred can shut you down.
01-29-2015, 12:54 PM
#7
Rennlist Member
bigkraig, you should probably put a tracking device on your front bumper when the car goes in the shop. 
