Porsche tracking system
12-28-2018, 05:33 PM
#1
Rennlist Member
Thread Starter
Porsche tracking system
This afternoon I was waiting for HVAC guy to fix furnace I got an email 1/2 before arrival with " track me link" which showed me exact live location of the service guy and his credentials
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
12-28-2018, 05:36 PM
#2
This afternoon I was waiting for HVAC guy to fix furnace I got an email 1/2 before arrival with " track me link" which showed me exact live location of the service guy and his credentials
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
Bingo, sucks
12-28-2018, 05:51 PM
#3
Drifting
You can track the boat your car is on in real time. But that's third-party info, not from Porsche. So yeah, outdated process. But if you have the name of the boat, you can track it.
My dealer didn't provide me with the boat name at first. So I just used deduction to figure out what ship it was on (only one ship large enough to carry cars departed from port on the day listed, so it had to be that ship).
Then I just used that website that tracks boats worldwide to follow the ship as it got to port. Car was at the dealer 3 days later.
My dealer didn't provide me with the boat name at first. So I just used deduction to figure out what ship it was on (only one ship large enough to carry cars departed from port on the day listed, so it had to be that ship).
Then I just used that website that tracks boats worldwide to follow the ship as it got to port. Car was at the dealer 3 days later.
12-28-2018, 06:34 PM
#4
This afternoon I was waiting for HVAC guy to fix furnace I got an email 1/2 before arrival with " track me link" which showed me exact live location of the service guy and his credentials
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
I got real time tracking when the car hit the port, on the truck, and when it hit the dealer. was there when it was unload
kidding aside, ya Porsche tracking is the suck. BMW on the other hand, works wonderfully!
12-29-2018, 10:01 AM
#5
Rennlist Member
Thread Starter
You can track the boat your car is on in real time. But that's third-party info, not from Porsche. So yeah, outdated process. But if you have the name of the boat, you can track it.
My dealer didn't provide me with the boat name at first. So I just used deduction to figure out what ship it was on (only one ship large enough to carry cars departed from port on the day listed, so it had to be that ship).
Then I just used that website that tracks boats worldwide to follow the ship as it got to port. Car was at the dealer 3 days later.
My dealer didn't provide me with the boat name at first. So I just used deduction to figure out what ship it was on (only one ship large enough to carry cars departed from port on the day listed, so it had to be that ship).
Then I just used that website that tracks boats worldwide to follow the ship as it got to port. Car was at the dealer 3 days later.
I see on this forum multiple threads reference tracking different ships , people frustrated with the process of delivery from port to dealer etc
so I am sure there should be another process that is better
one easy suggestion
bar code that can be scanned that customer can see online similar to Fedex tracking a package . Not real time but good enough and probably easy to do
12-29-2018, 10:04 AM
#6
8th Gear
Join Date: Dec 2016
Location: Oakville, ON
Posts: 8
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This afternoon I was waiting for HVAC guy to fix furnace I got an email 1/2 before arrival with " track me link" which showed me exact live location of the service guy and his credentials
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
repair bill was 80 dollars
on the other hand we order 160k plus cars , and we struggle to track them from the factory to the dealer , not even basic info on location . all what we get
at port
on ship
at port
released to carrier
on truck
at dealer ..... lucky if SA is working that day and send some pics
does anyone think that this process is way outdated in particular considering the cost of these cars
I think it is poor customer service
to be fair I have ordered other German cars and the process is similar tp Porsche
12-29-2018, 10:59 AM
#7
Race Car
It suck totally: my car was missing for a month this summer. No one knew where it was.
Upset me a lot since new tax laws was introduced. So PAG's fail costed me money.
Upset me a lot since new tax laws was introduced. So PAG's fail costed me money.
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12-29-2018, 11:15 AM
#8
Rennlist Member
I was a able to track the last BMW I ordered all the way through the system.
12-29-2018, 03:57 PM
#10
Rennlist Member
If your car is coming to the west coast, I noticed on our last 3 P-cars that it goes "dark" for a few days between the Panama Canal and the eventual port. It looks like the boat isn't moving but then suddenly shows up hundreds of miles North.
12-29-2018, 06:46 PM
#11
Rennlist Member
The skeptic in me says that Porsche wants it this way--they don't want ultimate transparency, especially when cars may need to be held up at the port facility for repairs or stop-sales...
12-30-2018, 12:45 AM
#12
Rennlist Member
supply/demand you can't buy a new GT3 from another brand so they don't need to provide you with tracking that could cause them headaches....I want my car now, I know it is ...