I recently purchased my 2015 981C PDK 17K miles through carvana and had a seemless experience. The car came dirty but they mailed me a $100 check for a car wash lol.
I got PPI done at my local Porsche dealer. The only thing they flagged was the original battery (which was working) and original tires. The tires had enough tread on them that they wouldn’t replace. Essentially the car I received was regularly dealer serviced and garage maintained.
The main reason I took a leap of faith with carvana is that it’s hard to find the right car with the right options - mine came with SC, PSE, PASM, 14 ways seats, and 20 in Carerra S wheels. Also priced under market value given the options.
Cosmetically since my paint is black, there are swirls and light scratches , as well as normal wear and tear on the wheels, which I’m ok with.

 

If its the metallic blue it’s mine. If its the black S then I may go for that instead.

I’m going tomorrow to pick up the dark blue metallic one. Maybe switch to the black S with ptv during the week.

 

Wow you got a nicely optioned car. Very hard to find these days. They put new tires on mine and I don’t know yet what they put. I’m wondering if I can leverage the fact they don’t like to unwind deals to get Michelin PS4s on it. No point driving around on tires that aren’t good.

An 8 year old battery I guess would arguably be something to replace. I’m not sure but age degrades them I believe.

I guess I’ll take it to the dealer next Tuesday and also an indie on Friday, Friday 8pm being the return deadline.

 

I had great results with my 987.2 from Caravana... I'm a fan of the process, for the most part. Registration and titling is poorly handled, so be prepared for issues there, but the rest was great. Hell, it was MUCH better than the local dealer I went to, who refused to work with me on the car I was looking at from them. I have a few threads on the matter here and on P9, if you're interested in reading up on my experience, but in the end I'm a fan of Carvana.

For the warranty work, I simply brought my car to the local Porsche specialist, and they called SilverRock and got everything handled/covered... about $6k in work done. Both the shop and I were impressed with all that they covered. The moral of the story is don't be afraid to ask!

As for the shop - if your dealer is good, then by all means you can have them do the PPI. My local dealer wasn't as great. The specialist was better, and so I used them as much as possible... they also provided a better PPI with a better detailed report than the dealer did.

 

I also recently purchased a 981 Boxster base through Carvana. The process was quick and straightforward, a much better experience than any dealer I've worked with. Took it in to my local Porsche dealer for a PPI before my 7-day money back period ended, and everything checked out.

There were a couple of cosmetic issues not present in the pictures on Carvana's website, but the warranty company, SilverRock, has already approved repairs at the Porsche dealership. I thought they might balk at the quote Porsche provided them, but they'll be covering about $3.5k in repairs. The driver side door card has delaminated and the center grill cover needs to be reattached (bumper has to come off)

So far, my biggest gripe with Carvana was having my delivery delayed twice, so I got the car about a week and half later than expected. I also had read about several situations here on Rennlist where Carvana overfilled the oil, but thankfully my car was good on that front.

 

Thank you. I’ll keep all that in mind. Your Carvana story is the stuff of legend. I don’t think anyone will beat that number in terms of getting Silver Rock to cover things. I will try but I doubt I’ll get even close.

The Cayman delivery was delayed last minute. Even too late to get a refund from the bus ticket to go to Dallas. I will try to get them to cover that.

I ended up just switching to Cayman S which has x73 and sport plus seats. It also has the beautiful Carrera Classic 20” wheels. Just the look of those was enough to make me take my wallet out.

I really want to enforce tires on them. Seems like Goodyear and they better not be all season. I can deal with F1 and I know those will wear out in 10,000 miles anyway.

 

I’ll try my best to get things brought up to spec as much as possible. Good to know they will cover cosmetic repairs at the dealer. The delays are killing me. Rental costs are eating into things and getting time off and lost income for wasted days off are a real pain. I hope they don’t do it again.

 

My car was delayed quite a bit as well, I think it was a month or two total, so that seems to be the norm. Bottom line, it does take some patience for sure! If you can hold out, I think you can get a good deal. I especially love the after sales warranty and such - you can't even get that from a local dealer in any way.

I appreciate that maybe I was lucky with my repairs... I didn't expect that either. But I usually have poor luck with such things, and I'm not usually successful, and I really didn't do anything special. Maybe I was just lucky/due or something... and I do appreciate it. That said, I don't think I've seen really any significant reports of refusals from SilverRock on the forum threads. In the end, it never hurts to ask, so I encourage people to do so!

 

I’m very glad to hear hopefully my delivery this Friday won’t be rescheduled again. I called them multiple times to make sure they have my car moving towards me. If the car misses this delivery they will delay it another week because I’ll have to wait for all the schedules deliveries to be done before they offer a new date. Right now it’s booked until the 22nd. If they miss this I’ll bet it won’t be until the 25th.

I’ll be making sure to do a PPI and a DME check on the car at the dealer. Maybe even a second check at an Indy also before I sign off on the car.

It seems they already replaced the passenger side door panel before offering it for sale.

The price seems to be better than the insane pricing on other Cayman S models right now. I feel like it’s peak pricing right for these. I could even get a 718 for less at this point.

 

I picked up the car this morning. Not bad that even though it felt like forever it’s been about 2 weeks including one delay and one car change on the day I found out about the delay. So given that the actual time to delivery on this car was less than 7 days.

This time I contacted customer service so many times that at least 8 reps went over my paperwork and assured me the car was ready to appear on the appointment date.

Even timing can be pretty good and I think the car came from across the country given the delivery fee.

I get the impression that while they don’t move a lot of Porsches they deal with enough of them that the staff are reasonably familiar with them. As you will see later the pre delivery people at the location were pretty knowledgeable about the car when I brought up my issues with it and they seemed very confident they an do the repairs themselves. When you look at the checklist on the site, any repairs you see are done by their in house team or referred out by then as needed. So they have worked with all kinds of cars.

First thing I did was to drive to a local Porsche shop and have it inspected. The DME report showed ZERO in all ranges. I was really happy.

The bad: there is transport damage to the front bumper which I discovered at the repair shop. Thankfully the one picture I took before driving off with it shows it albeit not so well. The rep didn’t even ask for the picture but when she saw it, she immediately called it out as transport damage given its location. It could have easily been curb rash also and they could have accused me of causing it. Overall they really aim to please and treat customers well.

There were some other issues like sagging headliner. The shop agreed to report that the battery is on its last legs. They agreed to replace both.

The rep said that especially that I reported these issues on the same day the repair staff at the location who do the checklist repairs could schedule and do the work and they would handle all the formalities with Silver Rock. Also they seemed pretty curious about what the repair/inspection staff at the previous Carvana location where the car came from (I suspect Philadelphia) failed to catch. because technically they were supposed to catch and fix these things before putting the car for sale. So I get the sense it matters which location inspected it and how careful they are. I’m pretty sure they zip through those and it’s really on you to find these things out.

Alternatively if I wanted to get the repairs elsewhere they would file a claim for all items and I would have to use one of their in network places to contact Silver Rock to get paid the repairs. However, my understanding is that while they really make you think you have to use a in network shop you really don’t have to as long as the shop you are using is willing to work with Silver Rock. Since they have already accepted the issues and agreed to cover them i’m pretty sure the shop won’t have any issues and they are actually a reasonably priced shop which is far cheaper than the dealer.

Overall it’s been a great experience and I think the 7 day trial is industry changing. You can go into a used purchase with confidence. You have all sorts of options to either return the car or to have it fixed to your satisfaction. I think, especially during the first week, you have a lot of leeway even on cosmetic issues. She even told me that the first week coverage will actually consider your cosmetic issues. Which becomes only mechanical issues during the 100 day warranty.

I didn’t quite like their interior detailing and i’m wondering if I should bring that up and ask them to cover a detail for the interior. I probably will do that with the online team since really the location team only caters to those requests on the first day.

The team are also very happy to learn of the issues you find and actually support you in finding them and then they are eager to help you. It’s almost like they are more on your side than on their insurance company’s side. They must pay Silver Rock very well to get that kind of coverage.

Also I can’t really say I paid a premium over todays insane pricing on these vehicles by buying at Carvana. So the benefit is really there for a used vehicle that you or your dealer does not know the history of.

 

Glad to hear you got the car finally! A few comments:

You certainly can use them to perform the repairs, but I'd use this opportunity to get your local indy to work on the car. This will help build your relationship with them, at no cost to you. As you said, and in my experience, you can bring the car to a shop, give them the phone number to SilverRock, and they should be able to take care of it. I'd prefer to have a qualified shop address things rather than having them take a shortcut or something.

Cosmetic issues - yes, officially they don't want to cover these, but in my experience they will still handle it. I had cosmetic issues addressed well after the 7-day period with no issues... expensive ones, as well. Again, don't be afraid to ask. In my case, my shop even said they didn't expect them to cover some of the items, but I asked the shop to ask SilverRock anyway - sure enough, they covered it. So, you may need to get your shop to just do it if necessary. Worst case, you can also contact SR yourself... I did that for the first issue, as I thought it was necessary... but when I found out it wasn't, I stopped.

Certainly get them to cover the headliner and battery - both should be non-issues to get covered. The bumper thing should be covered as well, and it sounds like you're on the path for that anyway.

Sounds like you're on the path to success here... please do let us know whatever else you find, so we get the full story of your experience!

 

I picked up my Boxster S from Carvana. The car checked all the option boxes we were looking for and the price was fair. The car arrived and I was surprised to see that both door cards had the delaminating issue. The car was late to be delivered that day as they tried to glue one of the door cards back and did a terrible job. I took the car for a PPi at the local Porsche dealer where two bad shocks were also discovered. The dealer was on the phone for an hour but got approval to fix all the issues with the total coming to around $8k minus a $50 out of network deductible. That aside, I saw the delivery driver scrape the front of the car on the truck while it was coming off and I'm in the process of seeing what if anything they'll do for that situation. The delivery company also took the floor mats out of the car claiming they were in poor shape and they'd send us new ones if we decided to keep the car. A rep I spoke to on the phone had no idea about this but said it would take around a month for a $100 credit to arrive. I'm not sure if that will go through, but they sent a set of off brand ill fitting floor mats.

-Mike

 

Thanks for the update... always good to hear stories on the matter. Sorry the dealer had a bad dealing with SR (SilverRock) but in the end it looks like a good solution for the most part - $8k in repairs for $50 is a deal I'd certainly take any day! Granted, they shouldn't charge you even the $50, especially if it's within the first 7 days, but whatever.

Good luck on the scrape and the floor mats. For the credit, be prepared for this to take a LONG time. It took a few months before I got my registration fee refunded as they had promised to do... I imagine this credit refund will be similarly dragged out. But be persistent,m and I think I'll be happy in the end!

Needless to say, I'd still be happy as I can't imagine a used car dealer even considering to do $8k in repairs of any kind like this... at least none of the ones I have ever been to.

 

I also bought a 987.2 Cayman S from Carvana last year. I was in contact with Schwinn and we compared notes during the process. Like his deal it took me almost 2 months for the car to be delivered and it didn't need to be shipped. It was at their facility right here in AZ. It was in overall decent shape but I wasn't expecting much coming from them. I spent about $2K respraying the rear bumper cap and getting a professional detail done with paint correction. I used the Silver Rock warranty about a month into ownership for an oil leak that was caused by a leaking oil pan gasket. I used one of their recommended shops who claim they never have problems with Silver Rock. The only issues tend to arise when choosing a non authorized shop so I'd say you did well getting those repairs approved. As stated previously, good luck getting any other used car dealership to fix those items. At my time of purchase I also feel they weren't very in tune with the Porsche market overall and priced their cars way too low for what was going on. Because of that I got a better deal than I would have at any specialty dealership. Good luck with your new car and keep posting the updates for us.