Bob Krantz

As some of you might remember from earlier posts and from Running Reports in 911&PW mag, I have gone through several episodes of the classic 964 miss-fire. Late in 2002, the cure was effected by replacing the air-flow sensor at the dealership in Anchorage, Alaska. Soon after, I moved to Houston, Texas. Late in 2003 the symptoms started to re-occur, but with the recent airflow sensor replacement I looked elsewhere for the cause. Meanwhile, I also discovered that the local dealership refused to service pre-993 series cars--not impressive customer relations. Thus I sought out an independent shop. By the spring of 2004, the car was almost stalling at times, so I dropped it at the shop while I was out-of-town. They soon diagnosed a bad air-flow sensor. At that time I contacted the Anchorage dealer. They told me that the service/parts warranty was in effect, but that I would have to take the car to another dealer. I replied that this was (1) impractical at best and (2) annoying since the Houston dealer had already turned down my business. The only recourse I had was to contact PCNA. They took the history over the phone, created a case number, and without promising anything, said they might be able to do something. After the idependent shop replaced the sensor, I sent the receipt to PCNA. They responded with a check for $642 to cover the cost of the replacement part. I want to publically thank Brian Sutton at PCNA for a very satisfactory resolution. (Note that if I had just bought the part over the counter, I could have returned it for replacment without the issue of dealer service.)

John Boggiano

This is good to hear.

Surf Twang

Very encouraging especially in light of the PCNA horror stories found on the 996 and Cayanne boards. Congratulations on getting the problem resolved.