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I purchased new tail lights and center reflector from Sunset about a year and a half ago. The center reflector has started to delaminate/crack. I contacted Sunset and they said to contact my local dealer for a return. I called Porsche of San Diego and they blew me off and said to contact the dealer I purchased it from. I contacted Sunset again and I feel like they gave me the runaround and not the service I would expect. I would need to ship them my center reflector and wait a few weeks for the warranty claim to be approved before I could be given a replacement. I sent them an email of the damage and never heard back. As far as I know the parts come with a 2 year warranty. Being a luxury brand I guess I would have expected them to go out of their way to make it right. Has anyone else had issues like this? I just want to get my expensive center reflector replaced before the warranty runs out in November. I am a little annoyed that it would start to delaminate so quickly as well since the car sits in the garage mostly and Ive only driven it 2000-3000miles in the past two years.
If Sunset is confident that the warranty will be honored ask if you can order another and return the old one back for credit once the warranty gets approved.
On another note, how close is the rear lid in relation to the reflector? It looks kind close in that picture which could result in brief contact when closing the lid but it could just be the way the picture was taken.
You will have to book the car in for a warranty claim check, take the car to them, let them find an excuse not to justify your claim and you can then go home.
I agree with Afshin about the rear lid, I think Porsche would pick up on this too
The 2 year warranty they offer is often completely worthless, Ive been stung a few times over the years.
The rear lid is line up perfectly. It’s just a bad picture I quickly took with my phone in a hurry. I can’t just take the part off and take it to a dealership? I really don’t want to drop another 500$ on a stupid plastic reflector. I think it is heat related and a poor quality part. I looked at it last night after work and it’s actually a big crack now. You would think Sunset would chime in and offer up some help.I guess customer service is dead.
You can see the gap is consistent all the way across the the engine cover. I replaced the reflector and taillights when my motive bleeder hose cracked and sprayed brake fluid all over the old one while working on my neighbors brakes.
I had same thing with the French made current production of tail lights/center and same story with Sunset, the local Porsche Dealer took case of things for me which is nice as they have never worked on my car and I dont buy much in the way of parts from them
Hats off to Hoehn Porsche in Carlsbad. I took it in there and Joseph Perry of the parts department went out of his way and took care of it. The new reflector is on order and will be here next week. Im stoked but and need to find a way to prevent it from happening again.
Hats off to Hoehn Porsche in Carlsbad. I took it in there and Joseph Perry of the parts department went out of his way and took care of it. The new reflector is on order and will be here next week. Im stoked but and need to find a way to prevent it from happening again.
Glad it worked out.
We should all try to convince Hoehn to match Sunset prices. Years ago the parts guy at Hoehn Mercedes agreed to a discount price on parts and when word got out he did tons of business. I have to believe the parts manager has some abilit to do this unless they don’t want to handle larger volume part orders?
I don’t see a relay being something someone would mod or replace so it seems highly unlikely that it is aftermarket unless someone was doing something odd.
06-10-2019, 05:38 PM
Genuine Porsche Parts Warranty Questions
