Jeremy Himsel

Same here .......... great products, great service, great prices, but more importantly he keeps his agreements which seems rare these days with tuners. Now if we could only talk him into expanding his product line.......

Re-animator

The customer support is the best available in any available service industry I have experienced in the new millenium. The main selling point is the factory drivability that comes with his products. It seems the same effort put into serving customers is put into engineering product. I went from "old school" Superchips to a K26/8 AFM chipset @ 17 psi and can't wait for the stock turbo to die and excuse the pending Vitesse Stage 3 purchase.

Jeremy

Bought a chip set from Vitesse last summer. John is a bright light in today's darkness of customer service - returned my emails usually within an hour of sending and I had lots of questions - If you want to be certain you are getting a high quality product from an equally high quality company/person I would recommend you purchase from Vitesse. I went from Weltmeisters to the Vitesse and the difference is amazing - very smooth roll into boost that makes it a lot of fun to drive -

Jeremy

tconn

For all the reasons stated above Vitesse is the only tuner to deal with.
Customer service is outstanding.

Rich Sandor

What will happen when John gets so many customers that he can't keep up with the service?

I'm only worried because I'm saving up for my stageIII.

B951S

Can second everthing positive above about Vitesse, would definately buy again.

fast951

Thank you guys, your comments is what makes it worth while.. I'm glad everyone is happy, and if someone is not, I'll try my best.

As far as increasing customer base, well I get about 4 hours of sleep a day, so we have 4 hours to work with
Many ask me why I don't expand my product line. Well my answer, is that I don't want to become a "part" seller.. Nothing wrong with it, but I like to give all customers (or potential ones) great service where I can contribute to their project.. I refuse to sell you something just to sell!!! A key role in the product life cycle is the integrated and tested product.. The better the system works, the less you will need me to assist you.. Quality is my top priority, I'm always evaluating new vendors and testing existing ones.. Recently I changed my turbo supplier, my price went up, so did the quality and the added value.. All of this helps me spend more time answering your questions..
Yes a FAQ on the site helps, but when you are planning a project, you need someone to brain storm the ideas with...

Having TT helping out in the R&D and the software is of great value.. I couldn't have done it without him.. And we will continue to provide new products.. Stay tuned

Again, thank you for your support