Hi Danno
05-13-2004, 10:55 PM
#2
Racer
Join Date: Oct 2003
Location: Canada
Posts: 477
Likes: 0
Received 0 Likes
on
0 Posts
Yes, and the chip you promised me twice (6 weeks ago and then 3 weeks ago again) hasn't arrived yet. I've dialed it in with the ARC2 now but why do you promise things you don't keep?
05-13-2004, 11:23 PM
#3
Race Director
Sorry guys, I haven't check mail in several days, been too busy in the garage catching up on orders. Turbo951fan, your chip should arrive middle of next week, I was going down the queue of orders and didn't get to yours until this week. I've also sent the latest installation instructions since the map/fuel/ignition selections have changed since your last chip. 
Trending Topics
05-14-2004, 06:27 PM
#11
Racer
Join Date: May 2002
Posts: 325
Likes: 0
Received 0 Likes
on
0 Posts
05-17-2004, 08:37 PM
#14
Race Director
Stephen, good idea to put up the order-queue online somewhere.
I've been faced with a frustrating shortage of supplies lately. Over the past two months, I've sent out over 100 chip-updated to our latest 18psi maps. Some of these users paid the $100 custom-tuning fee since they bought their GURU chips second hand, others got them for materials+shipping $25, and others I sent out for free since they had problems with the original maps. These 100 chip-updates ended up costing me over $2000 in materials and shiping and I have only received 5 chips back. Apparently people are hanging onto their old 15psi chips and selling them off to recoup their costs. However, the buyers are in a dangerous situation becasue the chips are sold bare without the accompanying matched components of the 3-bar FPR, the Reliaboost-1 controller and wastegate shims. I have a quality control concern, which is why I bundle a complete kit. Even in cases where someone has an LBE, I still make custom-mapping changes to account for the differences in flow.
So, I've just been a little exasperated and frustrated about these chip-updates. I'm thinking of several possible paths:
1. every pays full price for latest chip-udpates, even previous buyers of GURU chip kits.
2. everyone pays full price for chip-updates as it it's a new kit. Then are refunded when they return the old one. Increases paperwork and accounting overhead.
3. no chip-updates to previous chip-kit buyers, only new buyers gets latest mappings
Not sure what else there is I can do and the delays in getting the chips back from old customers is hampering service to new customers.
Perhaps some of you who are business-development and processes consultants can drip me an email with some suggests. Thanks! 
P.S. I'm gonna put the nose to the grind stone and get caught up on all orders this week. Please don't take offence if I don't reply to new inquiries on new purchases right way...
I've been faced with a frustrating shortage of supplies lately. Over the past two months, I've sent out over 100 chip-updated to our latest 18psi maps. Some of these users paid the $100 custom-tuning fee since they bought their GURU chips second hand, others got them for materials+shipping $25, and others I sent out for free since they had problems with the original maps. These 100 chip-updates ended up costing me over $2000 in materials and shiping and I have only received 5 chips back. Apparently people are hanging onto their old 15psi chips and selling them off to recoup their costs. However, the buyers are in a dangerous situation becasue the chips are sold bare without the accompanying matched components of the 3-bar FPR, the Reliaboost-1 controller and wastegate shims. I have a quality control concern, which is why I bundle a complete kit. Even in cases where someone has an LBE, I still make custom-mapping changes to account for the differences in flow.
So, I've just been a little exasperated and frustrated about these chip-updates. I'm thinking of several possible paths:
1. every pays full price for latest chip-udpates, even previous buyers of GURU chip kits.
2. everyone pays full price for chip-updates as it it's a new kit. Then are refunded when they return the old one. Increases paperwork and accounting overhead.
3. no chip-updates to previous chip-kit buyers, only new buyers gets latest mappings
Not sure what else there is I can do and the delays in getting the chips back from old customers is hampering service to new customers.
Perhaps some of you who are business-development and processes consultants can drip me an email with some suggests. Thanks! P.S. I'm gonna put the nose to the grind stone and get caught up on all orders this week. Please don't take offence if I don't reply to new inquiries on new purchases right way...
05-17-2004, 09:18 PM
#15
Pro
Join Date: Aug 2001
Location: Harrisonburg, VA
Posts: 566
Likes: 0
Received 0 Likes
on
0 Posts
Dan - I do think your idea that basically amounts to a "core-charge" is fairly standard in the industry, and while it increases overhead on your part, represents a good faith effort on your part, and induces accountability to your customers as well. Good luck in your decision, but others should realize in this case that it is fellow rennlisters that are holding you up by not living up to there agreement.