Maybe I'm an ass?
11-01-2011, 07:18 AM
#61
I had a tire shop ruin a special wheel bolt on a set of rare Italian wheels from the early Seventies. The manager was quite irate when I told him that it was due to over use of an impact gun. Well, I was in the waiting area, and I heard it. It cost them all my business, and all my referrals. Stretched to the point of breaking. Had to custom make a replacement, on my dime.
So, if anyone tells you that you were in the wrong for asking to have the lugs hand tightened, well, what can I say ? BTW, I don't care if you use a gun to remove them...
So, if anyone tells you that you were in the wrong for asking to have the lugs hand tightened, well, what can I say ? BTW, I don't care if you use a gun to remove them...
11-02-2011, 04:34 PM
#63
Rennlist Member
Nope, same thing...you are asking a professional to deviate from his business "standards and practices". It's his call if he feels comfortable doing it, or not, for whatever reason.
Just as a customer can ask for something out of the shop's normal procedures, the owner can also say no to such requests. Doesn't mean he is trying to run a customer off, or even being rude or wrong.
For all we know the Tire Shop owner doesn't even have a working torque wrench, or feels his staff is not trained to use anything but a torque stick on an impact. Whatever the reason for declining to do something "special" a customer asks for, that is for him to decide. In the end if something goes wrong..who's a$$ will be on the line??
When you ask a friend for a favor and they happen to say no one time after years of being a good friend...do you automatically un-friend them from your Facebook account????
:-)
EDIT: Also for clarification, while WE may know that using an impact wrench on the aluminum lugs is warned against in the 928 Factory Shop Manuals...doesn't mean that the Tire Shop Owner knows that...and no offense, but sending your daughter with a "note" is not the best way to inform a professional or Tire Shop Owner otherwise (especially in the good ole boy state of Georgia) .
Going in person with the page from the manual might have netted a different result IMHO.
Just as a customer can ask for something out of the shop's normal procedures, the owner can also say no to such requests. Doesn't mean he is trying to run a customer off, or even being rude or wrong.
For all we know the Tire Shop owner doesn't even have a working torque wrench, or feels his staff is not trained to use anything but a torque stick on an impact. Whatever the reason for declining to do something "special" a customer asks for, that is for him to decide. In the end if something goes wrong..who's a$$ will be on the line??
When you ask a friend for a favor and they happen to say no one time after years of being a good friend...do you automatically un-friend them from your Facebook account????
:-)
EDIT: Also for clarification, while WE may know that using an impact wrench on the aluminum lugs is warned against in the 928 Factory Shop Manuals...doesn't mean that the Tire Shop Owner knows that...and no offense, but sending your daughter with a "note" is not the best way to inform a professional or Tire Shop Owner otherwise (especially in the good ole boy state of Georgia) .
Going in person with the page from the manual might have netted a different result IMHO.
I see the point that you are making, however IMHO, the question you asked Greg is not apple to apple example. You are asking Greg if he would be willing to screw up someone's car. The OP was asking to not have his car scewed up.
Exchanging "standards and practices" for doing something correctly, (although I am sure it happens all the time), just doesn't cut it. If this owner thinks that he cannot learn a thing or two from customers, he is probably an ***.
Although not car related, I am a professional, and I know more about what I do than practically every one of my customers. However, I don't (and can't) know it all. A particular customer may know only about one thing that I don't (in my line), but because I choose to learn from them, I now have a chance to know that too.
Again, I don't think there needs to be any retribution, just take your business to someone more open-minded.
PS- Dave, I'm not missing your point, and I still think you are super-awesome like a ninja.
11-02-2011, 05:38 PM
#64
Administrator - "Tyson"
Lifetime Rennlist
Member
Lifetime Rennlist
Member
Hacker,
I said "HIS" business Standards and Practices.. not THE Standards and Practices.
Your missing it, I am not saying this is how it should be....just suggesting if you want to "educate" these guys to do it the "right" way....you may want to reconsider sending your daughter with a note.
I said "HIS" business Standards and Practices.. not THE Standards and Practices.
Your missing it, I am not saying this is how it should be....just suggesting if you want to "educate" these guys to do it the "right" way....you may want to reconsider sending your daughter with a note.
My point is, if you even suspect a shop will be doing it incorrectly (which he did, reason for the note) why bother going there in the first place?
This is so basic it would be like asking them to use metric sockets insted of the closest SAE. If the shop is that inept........?
11-03-2011, 11:14 AM
#65
Race Car
Join Date: Jun 2004
Location: State of Confusion
Posts: 3,696
Likes: 0
Received 0 Likes
on
0 Posts
Porsche wheels, pluck them and get your tires changed.
He had a choice, you had a choice. That is business...all day everyday.
Nobody ***'d out on this deal.
I don't trust any shop unless I know the guy personally....ok unless it is Zims or 44andmoreparts.
After seeing countless floorboards pushed up and all kinds of WTF on wheels and lugs.(Most Tire Shops just don't get Porsche...at least not in Texas)
If I need tires, I just pluck the wheels, drag them up to the shop(of which I know the guy personally-and still watch his guys carefully)
Nobody ***'d out on this deal.
I don't trust any shop unless I know the guy personally....ok unless it is Zims or 44andmoreparts.
After seeing countless floorboards pushed up and all kinds of WTF on wheels and lugs.(Most Tire Shops just don't get Porsche...at least not in Texas)
If I need tires, I just pluck the wheels, drag them up to the shop(of which I know the guy personally-and still watch his guys carefully)
11-03-2011, 12:12 PM
#66
Addict
Rennlist Member
Rennlist Member
I'm a firm believer of the term "what goes around comes around". When a business or person does something wrong eventually they will get what they deserve. I can't count how many thriving businesses went down the tubes due to poor customer service or poor business decisions.
Jack you did the right thing IMHO.
Jack you did the right thing IMHO.