928 Suppliers- best service
08-07-2009 | 03:48 PM
#18
928 Collector
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Joined: Jan 2003
Posts: 17,270
Likes: 5
From: Seattle
It's why we love you guys 
Doug,
Our apologies, Jeannie has found your order and the 3 Shock adjuster tools are shipping today via US Postal Express on our dime.
This was not a communication issue on Doug's end, it was a complete "drop of the ball" on our end after waiting for the next shipment of shock adjuster tools to arrive.
Jeannie sends her apologies also!
Our apologies, Jeannie has found your order and the 3 Shock adjuster tools are shipping today via US Postal Express on our dime.
This was not a communication issue on Doug's end, it was a complete "drop of the ball" on our end after waiting for the next shipment of shock adjuster tools to arrive.
Jeannie sends her apologies also!
08-07-2009 | 07:47 PM
#19
Racer
Joined: Sep 2006
Posts: 256
Likes: 1
From: Eslöv, Sweden
Can I get an apology too ???
I have been waiting 5 weeks for my parts. I placed the order late in June and only minutes after the placement of the order the money withdrawal from my account. Then silence for a month, until I called Jeannie.
After numerous reminders the parts are on their way to me now.
Ragnar
I have been waiting 5 weeks for my parts. I placed the order late in June and only minutes after the placement of the order the money withdrawal from my account. Then silence for a month, until I called Jeannie.
After numerous reminders the parts are on their way to me now.
Ragnar
08-07-2009 | 08:01 PM
#21
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Joined: Jan 2003
Posts: 951
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From: Green Bay Wisconsin
Doug,
Our apologies, Jeannie has found your order and the 3 Shock adjuster tools are shipping today via US Postal Express on our dime.
This was not a communication issue on Doug's end, it was a complete "drop of the ball" on our end after waiting for the next shipment of shock adjuster tools to arrive.
Jeannie sends her apologies also!
Our apologies, Jeannie has found your order and the 3 Shock adjuster tools are shipping today via US Postal Express on our dime.
This was not a communication issue on Doug's end, it was a complete "drop of the ball" on our end after waiting for the next shipment of shock adjuster tools to arrive.
Jeannie sends her apologies also!
08-07-2009 | 08:26 PM
#24
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Joined: Jun 2001
Posts: 4,306
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From: Tampa, Florida
Can I get an apology too ???
I have been waiting 5 weeks for my parts. I placed the order late in June and only minutes after the placement of the order the money withdrawal from my account. Then silence for a month, until I called Jeannie.
After numerous reminders the parts are on their way to me now.
Ragnar
I have been waiting 5 weeks for my parts. I placed the order late in June and only minutes after the placement of the order the money withdrawal from my account. Then silence for a month, until I called Jeannie.
After numerous reminders the parts are on their way to me now.
Ragnar
Yes you can have an apology too, sorry..
She also speeded up your shipping form Priority to Express on our dime also.
Your situation was difference from Doug's where the order was misplaced. Jeannie was in clear contact with informing you some of the parts you ordered were on backorder and clearly noted your account information online for you. (see screen capture below). Unfortunately we are sometimes at the mercy of other vendors and no matter how many reminders we get we can't ship the parts until they arrive to us.
FYI, Our policy is to never charge credit cards until parts are shipped, it is a personal pet peeve of mine about companies that charge credit cards before they ship parts so the only time that happens is an occasional error..BUT if you use the Paypal option if does take the funds immediately, unfortunately we have no control over that system and I hate that it works the way it does.
BTW, Jeannie said for me to give a blanket apology for all the orders she has screwed up over the years.. with over 60,000 928 orders filled over the years she is not perfect, but she does try harder to get even better!
Have a great 928 weekend,
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David Roberts
2010 Jaguar XKR Coupe - 510HP Stock - Liquid Silver Metallic
928 Owners Club Co-Founder
Rennlist 928 Forum Main Sponsor
www.928gt.com
928 Specialists on Facebook - 928Specialists
Sharks in the Mountains on Facebook - 928SITM
08-07-2009 | 09:59 PM
#30
Race Car
Joined: Sep 2007
Posts: 3,663
Likes: 0
From: No where Oklahoma AKA "The Dust Bowl" In The Arm pit Of Hell
