boerge

Hi,

I ordered and paid for a trunk/rear mat on the 23rd April, but after numerous emails and even phonecalls where no one answers, I am starting to get worried.
Any ideas?

Regards

Boerge

zoltan944

someone else was having a problem, but the thread got locked. They must be really busy and in the middle of something over there? I would definantly keep trying with teh phone

White Lightnin'

Welcome to the 4th of July holiday weekend.... what, you want them to work 24/7/365?

I believe carpetting comes from the actual manufacturer... have you contacted them?

fraggle

I'm sure they'll be back on Monday. Make sure you leave a message when you call!

boerge

I have sent at least 5 emails the last 2 months, with no reply, tried from the contact page and different email adresses.
I didn't leave a message when I called, but I will call again on monday.
I don't expect them to work 24/7, but I do expect them to answer my emails.
On my status page, it just says"Item not shipped yet"

Thanks for helping.

Regards

B

blown 87

Called but did not leave a message.

Mrmerlin

calling and not leaving a message, is like not calling at all???
I hope they get you fixed up

morganabowen

I agree, this goes way beyond holiday vacations: Two months of e-mails is unforgiveable. Hopefully all is well with DR. To be continued

Bertrand Daoust

Never happens with Roger

danglerb

Email isn't a reliable way to contact anybody, all sort of things can go wrong in either direction.

oups59

Same situation here. I order on may 17 and still waiting.

fraggle

Blame thier isp. It blocks emails from them to me also. We never figured out the problem until I called them and left a (irate?) Message.

Give them a ring they will help you out.

robot808

As much work as SITM must have been, I wouldn't be surprised if they were very, very behind. They run a great operation, and I am sure that they will get evrything straightened out very, very soon.

jpNcos

This is getting to be a common thread. I had to cancel an order do to no response and no parts. I haven't got the statement yet to see if it was refunded, but when I asked for a refund I got no apology or anything. I guess this is becoming business as usual? I waited 2 months.

blown 87

So a part was on back order? Is that what you are saying?

I hate these threads, it does no one any good.
Just draws more lines between people and vendors.

I know that Jeannie does not charge my card until the parts are on the way out, I have to ask for her to go ahead and bill my card.

I am willing to bet that there is more to this story than what you are telling.
Roger, DR &Jeannie, Carl, and Mark A have went way above the norm to help me.
Mason, I would include you but I have not needed any used parts, so do not take that as a slight.