ROG100

They are Terrorists in my book and should be hung, drawn and quartered. What we (and our customers) had to go through in the last 36 hours is unforgivable.

Shawn Stanford

See, now I feel like you're just messing with me.

dr bob

Hi Roger --

We have standards here. Stealing time and resources essential for business survival should be treated just like horse thievin' in the old west. Give 'em a fair trial and shoot 'em. Just sayin'...

Welcome to America.


Hope you get this solved, and find a way to get @docmirror or your IT consultant to set you up with a robust security gateway/firewall. Plus, small businesses are exposed to the same phishing attempts as the big ones, so unfortunately need the same level of protection user and training.

firemn131

Good Morning,

So, not sure if my issue is part of the hack or not.

I put in an order/request for quote and received an encrypted file, along with password.
I am assuming the encryption is part of the get healthy plan. file requires a zip to open. nothing will open it.


Both my wife and I are unable to open or download. On our 3 computers or phones. Tried for 3 hours.
get a variety of responses and messages while trying to open.
* File version is out of date "word".
* Google docs downloads an app to open the zip. Nothing in the file
* Google apps uses a different app to try again. It says file has a virus that cant be scanned.
* cant open on work computer

Anyone else had this issue in last few days?

Thanks

John

linderpat

You should read from the start of this thread. You got the bad email, and you went ahead and clicked. Who knows what you introduced to all of your devices now. I would immediately change all passwords and run Malwarebytes or similar software to detect and clean your devices. Clean them first, then change passwords.

firemn131

That was my first thought.
However, my wife is in his area and was having her pick up the high shipping cost parts. So, the timing of the email and our phone conversations was right in sync. I missed the file descriptions of the hack.. too many things going on at once.

What a PIA.

jej3

Terrorist = a person who uses unlawful violence and intimidation, especially against civilians, in the pursuit of political aims.

These a-holes who steal identities, launch cyber attacks and try to take advantage of civilians are absolutely the equivalent of terrorists. They strike fear into people, intimidate customers of businesses (like Rogers) and maliciously take advantage of folks.

Sadly, there are plenty of people in the adult population who fall victim to these actions. They steal our time, our other resources and generally cause chaos. It's worst with the elderly and they are a real scourge in our society.

Daniel5691

I do not understand "hacking".

When I received my "hacked" email scam a few days ago it appeared in my IN BOX as a "re: Hello Roger, parts quote, please?" .... which is the way that I usually email Roger in the subject line.

My question: Is it possible that this hack intercepted and prevented an actual parts quote/ request from me reaching 928sRUs ? Do I need to resend recent parts requests?

Thanks, I just don't understand the hacking process.
Dan

Shawn Stanford

These guys aren't out to change the government, they're out to change their wallets. They aren't terrorists, they're thieves.

Red Flash

^^ -- Correct.

I got the email too, but since it looked strange, I opened it on a linux machine (not running any MS products). When I scanned the file with an up-to-date virus scanner, it found no virus. So, I opened it, but it didn't seem to have any affect on the machine. The link wouldn't work or let it self inspected anyway on my linux system, so, I am guessing you had to click to download the malicious payload.

ROG100

This was a hack (harvest) of our email list held by "Constant Contact" - we use this company to handle multiple email distributions to our customer base. - Like "Black Friday Sale".
We have moved the list to one of our own servers for better security.
The actual hack and sending of the bogus emails was early on Monday morning circa 6.00am.
Monday was an email nightmare as we received thousands of responses/questions about the bogus emails. It should not have effected any incoming emails but it is possible one or two could have been lost in the furor.
We sent out an email to all the customer base explaining the situation and included a copy of Malwearbytes for those that used the bogus password and possibly were infected.
In NO way was our/your customer data effected. Our main business system is held on a secure server.

hacker-pschorr

Hate to burst your bubble, but phishing scams like these are often used to fund terrorism.

Can we stop it now with the terrorism debate? Let's use this thread as a reminder to always second guess any attachment you receive, no matter who it was sent by.

SMTCapeCod

Edit: I'll just roll with the appeal to stop the debate.

Speedtoys

They should target 911 vendors..we poor here.

Some of us even drive automatics...