Pelican, dealt with them???
01-19-2002, 12:59 PM
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Pelican, dealt with them???
Ok, so I blew my head gasket before christmas if you remember.
I ordered a bunch of nice tune up parts from pelican two and a half weeks ago. The thing is that I ordered them with 2 day service through fedex. I do not want this to look like anything bad against pelican, they have really great prices and parts and all, but what is the deal???
Has anyone experienced any problems with them before, or is it just me. I sent them and email today to find out what is going on. Hopefully it isn't their fault.
Anyone? öäü߀§
I ordered a bunch of nice tune up parts from pelican two and a half weeks ago. The thing is that I ordered them with 2 day service through fedex. I do not want this to look like anything bad against pelican, they have really great prices and parts and all, but what is the deal???
Has anyone experienced any problems with them before, or is it just me. I sent them and email today to find out what is going on. Hopefully it isn't their fault.
Anyone? öäü߀§
01-19-2002, 01:29 PM
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I've had really good luck, both with 944 parts, and a few old 356 parts which x-ref / retrofit well to older BMW motorcycles.
Only hiccup I ever had was on a repeat order where it said something to the effect: 'If you're a repeat customer, you only need to fill in the fields marked with and asterisk'
Somehow that didn't work, and when the order didn't show up within the normal time for a rush order (3 days being what I chose) I called and they said they were held up by missing info on some of the fields. Anyway, they ended up giving me a real deal on rushed shipping to make up for it. Taking care of issues like that is the mark of a good outfit in my book
hth
good luck
roger
Only hiccup I ever had was on a repeat order where it said something to the effect: 'If you're a repeat customer, you only need to fill in the fields marked with and asterisk'
Somehow that didn't work, and when the order didn't show up within the normal time for a rush order (3 days being what I chose) I called and they said they were held up by missing info on some of the fields. Anyway, they ended up giving me a real deal on rushed shipping to make up for it. Taking care of issues like that is the mark of a good outfit in my book
hth
good luck
roger
01-19-2002, 08:47 PM
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Got my first delivery from Pelican about 2 weeks ago...although it did take a few extra days, they were VERY nice to deal with. I would call them if you have any problems!
PS - did you try tracking your order...maybe it's a fedx problem! { mine was a UPS problem}
good luck
PS - did you try tracking your order...maybe it's a fedx problem! { mine was a UPS problem}
good luck
01-20-2002, 05:49 AM
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Originally posted by Type_LT:
<STRONG>I ordered a fuel filter and some other items last week and received everything on time.</STRONG>
<STRONG>I ordered a fuel filter and some other items last week and received everything on time.</STRONG>
Anyways, I ordered a whole bunch of stuff last month from Pelican Parts. I received everything in about 4 days. I spoke with Darren there and was very helpful.
01-20-2002, 02:31 PM
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Ok, so my tracking number will only tell me that it was checked in at pelican. I can't see where it is with fedex though!!!
I hope they're open tomorrow on MLK day.
Mr impatient,
I hope they're open tomorrow on MLK day.
Mr impatient,
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01-22-2002, 04:35 AM
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mark,
so here is the thing. We don't exactly have what you would call an Autozone here. We do have wal-mart though, but it is really bad. Porsche isn't the cheapest place to shop either. The wierd thing is that I live next to one of the Bosch factories, but Bosch (with or without the e???) is really expensive here also. People don't have old cars here, so there isn't a market for the parts. Ok.
So, I finally called Pelican yesterday. The guy that I talked to said that they didn't recieve my cc#. One of those browser back foward things. Anyway, they didn't even call or email to tell me to call them. So I have waited patiently without a car for 3 weeks now!!! I'm a little pissed to say the least. They didn't offer any kind of discount or apology or anything.
Let me know what you think. I think I will write them and tell them I am a little dissatisfied. I will be nice about it, because what is done is done. but.whatever.
Venting,
so here is the thing. We don't exactly have what you would call an Autozone here. We do have wal-mart though, but it is really bad. Porsche isn't the cheapest place to shop either. The wierd thing is that I live next to one of the Bosch factories, but Bosch (with or without the e???) is really expensive here also. People don't have old cars here, so there isn't a market for the parts. Ok.
So, I finally called Pelican yesterday. The guy that I talked to said that they didn't recieve my cc#. One of those browser back foward things. Anyway, they didn't even call or email to tell me to call them. So I have waited patiently without a car for 3 weeks now!!! I'm a little pissed to say the least. They didn't offer any kind of discount or apology or anything.
Let me know what you think. I think I will write them and tell them I am a little dissatisfied. I will be nice about it, because what is done is done. but.whatever.
Venting,