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Mines not working either. I hear the motor going but the latches don't release. Sometimes I'll get lucky and one of them will release, but I always end up using the key. If you figure something out let me know.
Mine does the same thing, I think. The only way I can open mine is if I have the key. Or if I have somebuddy lift up on the trunk, when I hold down the switch.
Oh well now I feel stupid... I just went out to take another look at it, and one of the wires was not connected on one side... Oops.
I was about to suggest looking at the wires near the hatch. My release button only releases one side of the hatch but thats because the other side isn't connected. Took a few long minutes before I saw that one.