Alan Gunn Leather Accessories (AGLA)screwed me
#1
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Alan Gunn Leather Accessories (AGLA)screwed me
I don't usually say negative things about folks until I get fed up from continual runarounds and getting told a lot of untruths. I bought a wheelskin from AGLA on 8 Aug 2009 for my 88 Carrera steering wheel and was hoping to get it on the wheel in a week or two. After two weeks , I tried reaching him by phone to say I had not received the wheelskin. I kept calling over the next two weeks until I finally reached him. He said he had misplaced my order and hoped I would call him so he could ship the item. It was another week before I received the wheelskin in early October.
I was sick for a couple of weeks in October so I couldn't check the wheel to see if the wheelskin fit properly. It's now early october when I try to fit wheelskin to the wheel. It was also a material that was very grainy (not OEM material) and not cut properly. Whoever cut it did a very poor job. The seams would not line up and couldn't be stretched without tearing the holes. I still have the wheelskin as evidence of it being cut incorrectly. I finally got in touch with him after many phone calls to try and resolve the issue. He said he would mail me a return label and I should send the item back. I waited a couple of weeks and attempted to reach him again, to no avail. To this date, he has not responded to my e-mails or phone calls. All I get is his answering machine. I called several times today and also sent an e-mail.
I bought the wheelskin based upon the great compliments he received from other Rennlisters. I am sad to say that my experience with him and his company has been a very negative one. In my 42 years as a Porsche owner buying all kinds of stuff for my cars, this experience is the worst of them. All I would like is my money back, but he won't return my calls, so that is probably a moot point.
I hope no one asks me about his company, because they will get an earful.
Oh, on a good note, I found another company in Dallas Texas that did have exactly what I wanted. So if anyone wants to really know where a reputable wheel recoverer is.....let me know. I sent my steering wheel to them on a Wednesday and received it back in the following Tuesday (one week from the time I shipped it until I reveived it back). It is in the OEM black leather and matches my interior 100% and they did a beautiful job.
I was sick for a couple of weeks in October so I couldn't check the wheel to see if the wheelskin fit properly. It's now early october when I try to fit wheelskin to the wheel. It was also a material that was very grainy (not OEM material) and not cut properly. Whoever cut it did a very poor job. The seams would not line up and couldn't be stretched without tearing the holes. I still have the wheelskin as evidence of it being cut incorrectly. I finally got in touch with him after many phone calls to try and resolve the issue. He said he would mail me a return label and I should send the item back. I waited a couple of weeks and attempted to reach him again, to no avail. To this date, he has not responded to my e-mails or phone calls. All I get is his answering machine. I called several times today and also sent an e-mail.
I bought the wheelskin based upon the great compliments he received from other Rennlisters. I am sad to say that my experience with him and his company has been a very negative one. In my 42 years as a Porsche owner buying all kinds of stuff for my cars, this experience is the worst of them. All I would like is my money back, but he won't return my calls, so that is probably a moot point.
I hope no one asks me about his company, because they will get an earful.
Oh, on a good note, I found another company in Dallas Texas that did have exactly what I wanted. So if anyone wants to really know where a reputable wheel recoverer is.....let me know. I sent my steering wheel to them on a Wednesday and received it back in the following Tuesday (one week from the time I shipped it until I reveived it back). It is in the OEM black leather and matches my interior 100% and they did a beautiful job.
#3
I used Dallas Custom Steering Wheel to do my Alcantara project. Don was awesome. Great prices, great quality, and excellent communication. HTH
#5
Team Owner
Why does this thread sound vaguely familiar .. has this come up before ? .... with a vendor actually replacing a guys wheel n the end .... ? this has an awfull familiar feeling to it...
#6
Rennlist Member
Thread Starter
Scott, it was Dallas Custom Steering Wheels in Garland. Don Le is superb. send me an e-mail at rmcatee@satx.rr.com and I'll send you a copy of the photos he sent me. I didn't have to pay unless I was satisfied.
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#11
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Robert had problems with them all the way in the 80's when he was a manager at Beverly Hills Motoring Accessories. I just told him Alan Gunn hasn't changed one bit. Wonder how he is still in business.
#12
GT3 player par excellence
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AGLA has been bad, do a search. there was a big thread about poor qty and zero service. hopefully you get your money back.
if it's a non local vendor and they dont have my friends vouching for them, i either dont do business with them or they ship product first and i pay when i like their product. needless to say, i buy from an extremely select few of vendors whom i trust and know where they live.
if it's a non local vendor and they dont have my friends vouching for them, i either dont do business with them or they ship product first and i pay when i like their product. needless to say, i buy from an extremely select few of vendors whom i trust and know where they live.
#14
Still plays with cars.
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AGLA was briefly a sponsor here until his contract was cancelled in light of the problems customers were having. Using Search and AGLA will reveal various horror stories.