Electrify America and 3 year charging help!
Hi,
New Taycan owner here. My car came with 3 free years of charging at EA stations, but neither my dealer, Porsche customer service or EA can help me figure out how to activate it and use it. Can anyone here walk me through what I need to do? I’ve looked everywhere and can’t find assistance. thank you!!!! |
Did you get started with the my Porsche/ Porsche connect activation?
you have to make sure all terms and conditions are accepted and that you have a credit card on file. |
Originally Posted by Jasonamayes
(Post 17503902)
Did you get started with the my Porsche/ Porsche connect activation?
you have to make sure all terms and conditions are accepted and that you have a credit card on file. Now, what do I do to USE it at an EA station and NOT get charged $$? Thanks :) |
Originally Posted by Wired4fun
(Post 17503922)
I am all set up. I see under my account that I have the Porsche Charging Service and it’s set to go for a year.
Now, what do I do to USE it at an EA station and NOT get charged $$? Thanks :) it will give you the free 30 minutes no charge |
Originally Posted by Wired4fun
(Post 17503539)
Hi,
New Taycan owner here. My car came with 3 free years of charging at EA stations, but neither my dealer, Porsche customer service or EA can help me figure out how to activate it and use it. Can anyone here walk me through what I need to do? I’ve looked everywhere and can’t find assistance. thank you!!!! you will need to load onto your phone both the porsche app and the charging NA app. login to your account on porsche connect then login into the charge NA account which should using your porsche connect ID. once the accounts are established, you arrive at the EA charger, this is how I need to do it because plug and charge does not work on my car, so you arrive at the EA unit, open the charging NA app, locate the EA unit on the app, then note the actual charging unit you want to use, click on that unit, plug the car in and hit start charging on the NA app. with any luck charging will start. it is imperative that you use the charging NA app for charging and not the porsche connect app. |
Originally Posted by Jasonamayes
(Post 17504050)
you would search and find a station in your Porsche app NOT the EA app.
it will give you the free 30 minutes no charge |
Thanks everyone. Doing my first test run now. Working well! The EA station was found in the app (although it took some time as no stations were showing up. Don’t know what happened to change that. Maybe Bc I also opened the Porsche Connect app?) but once found, it was as easy as selecting the pump and plugging in.
awesome! Appreciate all of your assistance :) |
https://www.taycanforum.com/forum/th...e-2#post-57023
post #22 details all the different ways you can activate a EA charging session - only 4 of the 10 methods can/will result in the "free" 30 minute charging session - all other activation methods will result in billing fee's for the charge session either Porsche Connect app or Charging app can start a "free" 30 minute charging session - it's frustrating because sometimes one or the other or both are working or broken here are the links to the two porsche apps for the free 30 min session https://apps.apple.com/us/app/porsch...p/id1027326241 https://apps.apple.com/us/app/charging-na/id1487459638 here are the set of useful apps for owning an EV in North America https://apps.apple.com/us/app/electr...a/id1458030456 https://apps.apple.com/us/app/plugshare/id421788217 https://apps.apple.com/us/app/chargepoint/id356866743 https://apps.apple.com/us/app/evgo-e...s/id1281660968 https://apps.apple.com/us/app/a-bett...p/id1490860521 |
Originally Posted by daveo4porsche
(Post 17505248)
https://www.taycanforum.com/forum/th...e-2#post-57023
post #22 details all the different ways you can activate a EA charging session - only 2 of the 10 methods will result in the "free" 30 minute charging session - all others will result in billing fee's for the charge session either Porsche Connect app or Charging app can start a "free" 30 minute charging session - it's frustrating because sometimes one or the other or both are working or broken here are the links to the two porsche apps for the free 30 min session https://apps.apple.com/us/app/porsch...p/id1027326241 https://apps.apple.com/us/app/charging-na/id1487459638 |
plug-n-charge from my assessment is "hit-or-miss"…
some people have it working great, other's not so much - a lot depends on MY of your Taycan - and regionally - EA is rolling it out - but it's not something you can rely on - I'd have the various apps at the ready. NOTE: if you optioned the 19.2 kW AC charger for your North American Taycan plug&charge will NEVER work due to a hardware compatibility/provisioning issue - it apparently should/could/would/will-be fixed for MY'2022 - and MY'2020 Taycan's do NOT support plug&charge so it's really really a mixed bag. |
Just checked my app. $0.00 charged. The “pump” showed $14.90 but before I started charging, it said “Taycan Plan” or whatever, so I knew it would be zero cost.
Thank You all for the help and links. Truly awesome. |
Originally Posted by daveo4porsche
(Post 17505275)
plug-n-charge from my assessment is "hit-or-miss"…
some people have it working great, other's not so much - a lot depends on MY of your Taycan - and regionally - EA is rolling it out - but it's not something you can rely on - I'd have the various apps at the ready. NOTE: if you optioned the 19.2 kW AC charger for your North American Taycan plug&charge will NEVER work due to a hardware compatibility/provisioning issue - it apparently should/could/would/will-be fixed for MY'2022 - and MY'2020 Taycan's do NOT support plug&charge so it's really really a mixed bag. |
plug&charge _SHOULD_ work on your Taycan unless you optioned the 19.2 kW home charging option (which I doubt you did) - so that will mean your MY’2021 Taycan _CAN_ plug&charge - the other part of the equation is will it - and that all depends on Electrify America…and frankly it’s sooo variable right now that there is no way to predict if it will or won’t work at any particular EA location…
the only thing I can think of is to either call & ask EA about Plug&Charge status at a particular location - or consult plug-share and see if any ‘check-ins’ report plug&charge working… as I said it’s really really hit-or-miss so far…have your app’s at the ready. |
there are at least 10 ways to activate an EA charging session:
spouse/travel companion approval will be very very low if you encounter any of these problems while traveling - it’s best to have your travel companions “buy in to” this as the current state of affairs before choosing your vehicle for that next trip - if they are un-amused by debugging new technology - they will be grumpy during the trip at some EA sites…find a new EV or a new Travel companion - but one will have to be swapped for the other - cost to swap one or the other will vary greatly… the current state of affairs is unacceptable and I‘m hoping/trusting it will improve over time - having a high failure rate and many many different methods for charger activation is not sustainable over time - it will ether get better or this whole EV thing will stall because of this and other factors - I’m optimistic that over time things will get better and we’ll increasingly rely on and be successful with method #7 - and all the other “methods“ will fade into low utilization scenarios - but for now this is the state of affairs - and it’s likely to be this way for at least another 12-24 months… we’ll all check in constantly on this topic - hey - it’s an internet forum - but if this goes like it has to this topic will fade because if it doesn’t - well then we have bigger problems for an EV transition. |
EA expansion plan states big updates and increase in charging stations from now through 2023. Will be interesting to see how it turns out especially with Rivian, Bollinger, and other EVs coming to market that will utilize this network.
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