Mark Lue

All businesses make mistakes, I think Autocratsway are making effort to provide better service and to fix mistakes. I'm not letting Autopartsway off the hook, they are responsible for the products they sell but as Gregster indicated above, all the parts are dropped shipped from the Workpac warehouses. Mixups happen at the warehouse level all the time, the mistake is with Worldpac and could have happened with any of the online discount parts suppliers who use their warehouses.

Christien

I've ordered tons from rockauto and partsmonkey, never had a problem. I've ordered 3 times from autopartsway and never NOT had a problem.

Mark Lue

Where are Rockauto and Partsmonkey shipping from? If from the US, is it a Canadian Warehouse thing?

Christien

It's from the US. Prices are comparable to CDN prices after shipping. That said, I haven't ordered anything from either of them since the dollar sank so low, so that might tip the scales. Still, I'd rather pay a few more dollars and know I'll get it right the first time than deal with the clowns at autopartsway.

Gregster

the problem is as mentioned that Autopartsway is just a vendor that drop ships from WorldPac. Sometimes I get returned items from WorldPac that have been resealed. Their returns process is a pain even for a shop owner such as myself.

If anyone needs anything I can match autopartsway pricing, i can't offer free shipping though

Dinicod

I ordered a set of plugs from them about a year ago. Turns out they don't carry them anymore, yet I could still order them?
Anyway, they still charged me for them AND I had to ask for a refund, which was far from a smooth transaction. They also added the shipping charge for some reason?
I've been weery of using them ever since.

Imo000

Used them once last year, one out of the four parts were good, the one was the wrong size (front main seal for a 4L Ford). It was a bit of a circus show to get it all straightened out.