AutoPartsWay is getting sloppy
04-02-2013, 06:36 PM
#61
Team Owner
okay so i just wont learn apparently and i jumped back into bed with these guys .. lets so how painfull it is this time ..
I was looking for a black bosch coil of a certain part number as the newer ones are silver and total crap ( i already have one paper weight) .. low and behold our "favorite" parts place had it .. wow ... allmost too good to be true .. so i quickly ordered it after looking at the part number and seeing the pic on the web site .. even ordered more stuff to get it above 100 so i can get free shipping awesome ..
so it showed up real fast .. and guess what " Ignition coil .. above part replaces W01331616096 ..... they sent the crap silver Brazzilion coil ..
I wonder how painfull it is gonna be THIS time to try and get my 100% refund .. you think they would tell you if they were gonna substitue it so you could make a choice ..
sir you ordered a Red Porsche .. but we substituted it with a silver honda .. want to bring it back ? you have to pay to ship it and there is a restocking fee.. sorry about your luck ... "
But i shouldnt be too hasty lets see what happens this time and see if they step up to the plate after screwing me around for 2 months last time .. ..
I was looking for a black bosch coil of a certain part number as the newer ones are silver and total crap ( i already have one paper weight) .. low and behold our "favorite" parts place had it .. wow ... allmost too good to be true .. so i quickly ordered it after looking at the part number and seeing the pic on the web site .. even ordered more stuff to get it above 100 so i can get free shipping awesome ..
so it showed up real fast .. and guess what " Ignition coil .. above part replaces W01331616096 ..... they sent the crap silver Brazzilion coil ..
I wonder how painfull it is gonna be THIS time to try and get my 100% refund .. you think they would tell you if they were gonna substitue it so you could make a choice ..
sir you ordered a Red Porsche .. but we substituted it with a silver honda .. want to bring it back ? you have to pay to ship it and there is a restocking fee.. sorry about your luck ... "
But i shouldnt be too hasty lets see what happens this time and see if they step up to the plate after screwing me around for 2 months last time .. ..
Last edited by theiceman; 06-18-2013 at 02:58 PM.
04-02-2013, 06:54 PM
#62
Team Owner
Hi guys.
I work for AutoPartsWAY.ca. I think one of you from this forum must have posted this form name today on our facebook page. Of Course there wasn't a link so it took me a while to figure out what you were referring to. If it wasn't one of you, than I apologize for the assumption, but someone posted a message with this forum name.
I am surprised to see anyone dissatisfied with our service. Let me give you a couple of statistics.
1. There is almost 0% chance that a part you purchase on our website will not fit your vehicle. We get all our data directly form manufacturers. Our catalog is tested weekly and we have over 99.3% accuracy, which is unseen in the automotive industry.
2. We have a very flexible return policy. If you don't like a product return it. We say 15 days, but just contact us, we'll make it 30 days for you. No original box, as someone here mentioned, let us know and we'll still take it back in most cases. Our return rate is 2.7%, again one of the lowest in the industry.
3. We have mechanics, physical store owners and auto shops use our website daily. Actually a huge percent (can't give this number away) of our business is auto shops, mechanics and stores. They purchase directly form our website as anyone can and they get the same pricing as anyone coming to our website. The return rate for these customers is less than 1%. If our website was not accurate, these businesses would not be using our website, as they usually order parts to put into customer vehicles.
What we found is that most returns are for parts where the customer doesn't do their research and doesn't ask. For example I just was a customer ask to return rotors and say we shipped him the wrong ones. Here is what really happened. The customer selected his vehicle, selected front rotors. There were 3 rotors listed. 2 of them were 220mm and one was 180mm. They were clearly labeled. The 180mm were cheapest so customer just purchased those. His vehicle uses 220mm rotors so obviously these didn't fit. Did we ship him the wrong ones? No. His vehicle year, make, and model came with 2 different types of brakes. Both were listed on the website, he simply chose the cheapest instead of finding our what size he has on the vehicle.
Another one I saw a few days ago is a customer wanted a headlight bulb. He selected the vehicle correctly and was given a few bulbs, which were labeled either halogen or xenon. He purchased halogen and came back asking to return because it wasn't bright as the other side and therefore it must be the wrong bulb. Again we gladly accepted the return.
Someone mentioned that we change our policies, and this is partly true. The policies as they are on the website have not changed since 2008. However we bend them very often, when possible, to accomodate a customer. For example extending the return period, accepting returns without the original box, etc.
As for refund delays that someone mentioned, there are only 3 occasions where you may not get a quick refund.
1. You returned a core, which normally requires us to send back to manufacturer or supplier for inspection and approval.
2. You returned the part in person. This may sound ironic, but since the return doesn't go to the right place when you do that, it actually creates more work and delays your refund.
3. You returned the part without the RMA# on the box. These are looked at last since they take time to figure out what they are and for our warehouse how to inspect them. With the RMA# the warehouse just puts that in the system and can approve the refund for the return right away.
Lastly, I am the only one that works for AutoPartsWAY on this forum. Any other posts are not from us, as someone else suggested they may be.
I work for AutoPartsWAY.ca. I think one of you from this forum must have posted this form name today on our facebook page. Of Course there wasn't a link so it took me a while to figure out what you were referring to. If it wasn't one of you, than I apologize for the assumption, but someone posted a message with this forum name.
I am surprised to see anyone dissatisfied with our service. Let me give you a couple of statistics.
1. There is almost 0% chance that a part you purchase on our website will not fit your vehicle. We get all our data directly form manufacturers. Our catalog is tested weekly and we have over 99.3% accuracy, which is unseen in the automotive industry.
2. We have a very flexible return policy. If you don't like a product return it. We say 15 days, but just contact us, we'll make it 30 days for you. No original box, as someone here mentioned, let us know and we'll still take it back in most cases. Our return rate is 2.7%, again one of the lowest in the industry.
3. We have mechanics, physical store owners and auto shops use our website daily. Actually a huge percent (can't give this number away) of our business is auto shops, mechanics and stores. They purchase directly form our website as anyone can and they get the same pricing as anyone coming to our website. The return rate for these customers is less than 1%. If our website was not accurate, these businesses would not be using our website, as they usually order parts to put into customer vehicles.
What we found is that most returns are for parts where the customer doesn't do their research and doesn't ask. For example I just was a customer ask to return rotors and say we shipped him the wrong ones. Here is what really happened. The customer selected his vehicle, selected front rotors. There were 3 rotors listed. 2 of them were 220mm and one was 180mm. They were clearly labeled. The 180mm were cheapest so customer just purchased those. His vehicle uses 220mm rotors so obviously these didn't fit. Did we ship him the wrong ones? No. His vehicle year, make, and model came with 2 different types of brakes. Both were listed on the website, he simply chose the cheapest instead of finding our what size he has on the vehicle.
Another one I saw a few days ago is a customer wanted a headlight bulb. He selected the vehicle correctly and was given a few bulbs, which were labeled either halogen or xenon. He purchased halogen and came back asking to return because it wasn't bright as the other side and therefore it must be the wrong bulb. Again we gladly accepted the return.
Someone mentioned that we change our policies, and this is partly true. The policies as they are on the website have not changed since 2008. However we bend them very often, when possible, to accomodate a customer. For example extending the return period, accepting returns without the original box, etc.
As for refund delays that someone mentioned, there are only 3 occasions where you may not get a quick refund.
1. You returned a core, which normally requires us to send back to manufacturer or supplier for inspection and approval.
2. You returned the part in person. This may sound ironic, but since the return doesn't go to the right place when you do that, it actually creates more work and delays your refund.
3. You returned the part without the RMA# on the box. These are looked at last since they take time to figure out what they are and for our warehouse how to inspect them. With the RMA# the warehouse just puts that in the system and can approve the refund for the return right away.
Lastly, I am the only one that works for AutoPartsWAY on this forum. Any other posts are not from us, as someone else suggested they may be.
04-02-2013, 07:56 PM
#63
Captain Obvious
Super User
Super User
okay so i just wont learn apparently and i jumped back into bed with these guys .. lets so how painfull it is this time ..
I was looking for a black bosch coil of a certain part number as the newer ones are silver and total crap ( i already have one paper weight) .. low and behold our "favorite" parts place had it .. wow ... allmost too good to be true .. so i quickly ordered it after looking at the part number and seeing the pic on the web site .. even ordered more stuff to get it above 100 so i can get free shipping awesome ..
so it showed up real fast .. and guess what " Ignition coil .. above part replaces W01331616096 ..... they sent the crap silver Brazzilion coil ..
I wonder how painfull it is gonna be THIS time to try and get my 100% refund .. you think they would tell you if they were gonna substitue it so you could make a choice ..
sir you ordered a Red Porsche .. but we substituted it with a silver honda .. want to bring it back ? you have to pay to ship it and there is a restocking fee.. sorry about your luck ... "
But i shouldnt be too hasty lets see what happens this time and see if they step up to the plate after screwing me around for 2 months last time .. ..
I was looking for a black bosch coil of a certain part number as the newer ones are silver and total crap ( i already have one paper weight) .. low and behold our "favorite" parts place had it .. wow ... allmost too good to be true .. so i quickly ordered it after looking at the part number and seeing the pic on the web site .. even ordered more stuff to get it above 100 so i can get free shipping awesome ..
so it showed up real fast .. and guess what " Ignition coil .. above part replaces W01331616096 ..... they sent the crap silver Brazzilion coil ..
I wonder how painfull it is gonna be THIS time to try and get my 100% refund .. you think they would tell you if they were gonna substitue it so you could make a choice ..
sir you ordered a Red Porsche .. but we substituted it with a silver honda .. want to bring it back ? you have to pay to ship it and there is a restocking fee.. sorry about your luck ... "
But i shouldnt be too hasty lets see what happens this time and see if they step up to the plate after screwing me around for 2 months last time .. ..
04-02-2013, 08:56 PM
#64
Instructor
Join Date: Jan 2004
Location: Burlington, Ontario
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
Clive,
Just buy an MSD and be done with it.
I went through 3 Brazilian coils in under a year once upon a time. Switched to the MSD epoxy sealed unit.....problem solved.
EDIT: I just checked my "box-o-parts" in the garage and lo and behold I have a black AND a silver coil out there. Pretty sure the black one was out of my 930 and it still works. The silver one, who knows?? You're more than welcome to try them out.
Just buy an MSD and be done with it.
I went through 3 Brazilian coils in under a year once upon a time. Switched to the MSD epoxy sealed unit.....problem solved.
EDIT: I just checked my "box-o-parts" in the garage and lo and behold I have a black AND a silver coil out there. Pretty sure the black one was out of my 930 and it still works. The silver one, who knows?? You're more than welcome to try them out.
04-02-2013, 10:22 PM
#65
Race Car
04-03-2013, 11:54 AM
#66
Banned
Join Date: Jul 2012
Location: Toronto, Canada
Posts: 495
Likes: 0
Received 0 Likes
on
0 Posts
guys pm me, i can get you all the parts on autopartsway with better price or same and no hassel return!!
i can bring it to most Saturday meets
please mention your Year, Make and Model
i can bring it to most Saturday meets
please mention your Year, Make and Model
04-03-2013, 12:14 PM
#67
Team Owner
to address a couple of questions.
Imre . all coils are not created equal . i have CDI ignition ( sc ) and uses a different coil to TCI ignition ( Carrera and 944/928 porsches ) . The resistance and induction of the coils are different and can cause you to burn out your ignition module if you use the wrong on . There is a good discusion going on on the 911 forum.
I would like to keep my car is original as possible so have no plan with to convert to MSD. if however MSD provides a coil that will work with my porsche cdi ignition i would be game.
Thanks for the offers guys but my car is fine .. i am just looking to have a good spare just in case the current one dies.
turning into an intereting project.
the one universal truth is that the Brazillion silver coils are crap .. mine lasted 2 hours .. and then became a paperweight.
Imre . all coils are not created equal . i have CDI ignition ( sc ) and uses a different coil to TCI ignition ( Carrera and 944/928 porsches ) . The resistance and induction of the coils are different and can cause you to burn out your ignition module if you use the wrong on . There is a good discusion going on on the 911 forum.
I would like to keep my car is original as possible so have no plan with to convert to MSD. if however MSD provides a coil that will work with my porsche cdi ignition i would be game.
Thanks for the offers guys but my car is fine .. i am just looking to have a good spare just in case the current one dies.
turning into an intereting project.
the one universal truth is that the Brazillion silver coils are crap .. mine lasted 2 hours .. and then became a paperweight.
04-03-2013, 01:30 PM
#68
Instructor
Join Date: Jan 2004
Location: Burlington, Ontario
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
Clive,
The MSD Blaster Hi-Vibration coil is a drop in replacement for the Bosch. Specs are virtually identical. Less $$ too.
I used one on my '82 SC and transferred it to my 930 when I sold the SC. No need to add the MSD box.
http://www.msdignition.com/Products/...ster_Coil.aspx
The MSD Blaster Hi-Vibration coil is a drop in replacement for the Bosch. Specs are virtually identical. Less $$ too.
I used one on my '82 SC and transferred it to my 930 when I sold the SC. No need to add the MSD box.
http://www.msdignition.com/Products/...ster_Coil.aspx
04-04-2013, 10:24 PM
#70
Team Owner
Well l must say so far so good. I just heard they will be sending me a label to send my coil back so they can process a refund. Wow i'm impressed.
05-21-2013, 10:34 AM
#71
Team Owner
Just wanted to give you guys an update .. allmost 2 months since i sent back the coil they sent me for credit ..
still nothing ( of course ) . i think we are well past the 30 days i would think which is ridiculous anyway .... i just shot them off an email .. lets see what happens. ..............
It has been well past 30 days and I still have not received any credit for the parts I have returned … Can you please act on this immediately. This affects your company very negatively in the on line community when this type of service is received. The part was returned the day the guy dropped off the tag . in fact I gave it right to him and he put the tag on and put it away .. same day service …
Perhaps some communication from you acknowledging you had received it might have been nice. However your email committed to 30 days and I still have heard nothing and received no credit. If there are any issues please do not hesitate to contact me .
Thank You .
still nothing ( of course ) . i think we are well past the 30 days i would think which is ridiculous anyway .... i just shot them off an email .. lets see what happens. ..............
It has been well past 30 days and I still have not received any credit for the parts I have returned … Can you please act on this immediately. This affects your company very negatively in the on line community when this type of service is received. The part was returned the day the guy dropped off the tag . in fact I gave it right to him and he put the tag on and put it away .. same day service …
Perhaps some communication from you acknowledging you had received it might have been nice. However your email committed to 30 days and I still have heard nothing and received no credit. If there are any issues please do not hesitate to contact me .
Thank You .
Last edited by theiceman; 05-21-2013 at 01:07 PM.
05-21-2013, 10:40 AM
#72
Rennlist Member
Why waste your time with these clowns.
My friend had to sent a part back that was incorrectly shipped and he even had to pay the $40 or so for the return shipping. I have since weaseled an e-mail out of them that they pay for return shipping if they screw up. See an earlier post.
My friend had to sent a part back that was incorrectly shipped and he even had to pay the $40 or so for the return shipping. I have since weaseled an e-mail out of them that they pay for return shipping if they screw up. See an earlier post.
05-21-2013, 01:02 PM
#73
Race Car
I've had 2 small orders through pcarspecialist.ca lately with no problems at all. Their customer service is excellent. I had to order $10 worth of fan pulley shims and shippig was going to be $15. I emailed them asking if they could send it regular mail, i'll accept responsibility if it gets lost, etc. and within an hour got a response saying no problem, $5 and we'll put it in a regular envelope and mail it out.
05-22-2013, 01:56 PM
#75
Race Car
I don't know about that - the note says they're joinin catalogues with pelican. If they're still shipping from a Canadian address with no duty or brokerage, that could be really good news.