mrsullivan

My consulting firm is conducting a project for Porsche North America to better understand the voice of the customer. This is part of an ongoing effort to improve the Porsche customer experience in sales and service at the dealerships. We are doing a lot of field research, mystery shopping, interviews, etc... but we also wanted to provide Rennlisters an opportunity to be heard.

If you are interested in sharing feedback on recent Porsche customer experiences for new or pre-owned sales or servicing at an authorized dealer, please PM me or email jbtrichel@aol.com to receive a short online survey. Anyone that participates will receive a summary of the results/findings at the conclusion of our project.

Thanks in advance!

(I received permission from John D. to post this)

CP

Jonathan,

What do I have to do to become a mystery shopper?

Would love to do it all things Porsche related. Please give me a clue.

CP

MrPorsche951

Yeah, let me become a mystery shopper. I think it is very important to see how they treat a consumer buying a new GT2. We should conduct the test over 2 years, where I.. the consumer would service and upgrade the GT2 for free and rate service along the way.