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Old 06-24-2019, 12:48 PM
  #16  
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Originally Posted by rsyed View Post
very frustrating situation. I have informed my SA that I am not happy with the situation and that I am going to escalate it (not sure how :-D)

i
I know this doesn’t help the situation but my dogs tracker which cost £30 is more accurate than your sat nav
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Old 06-24-2019, 01:09 PM
  #17  
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Can you remind me where you are based?

Be great to get the service people talking.
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Old 06-24-2019, 03:30 PM
  #18  
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Originally Posted by ajriches01 View Post
I see you have the new software as well (versus that on the 2017)...something they are going to try with mine I think. Let me know what your guys say please. I've had new computer, aerials, wiring etc.
I have a 2017 and have been wanting the new 2018 SW with more red highlighted areas. My dealer has tried the 2018 update to fix my album art that does not download from gracenotes online. Does your car show album art in new songs after 2017?
my SW update did it take so still have the 2017 version
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Old 07-09-2019, 02:59 AM
  #19  
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Rysed, any update?
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Old 07-11-2019, 05:12 AM
  #20  
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unfortunately not. I have escalated it with the head of sales and he promised to get back to me within three days. that was nearly 2 weeks ago.
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Old 07-11-2019, 05:15 AM
  #21  
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ok thanks for the update. I have told them that this is the last time the car goes in before we talk serious compensation. I don't actually want a different car annoyingly as otherwise I would have pushed for this.
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Old 07-11-2019, 05:16 AM
  #22  
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i actually don't even know how the escalation is going to help me as I really don't want to give up on the car. Definitely not taking any other path within Porsche.
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Old 07-11-2019, 05:23 AM
  #23  
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Me neither, no point in getting another hybrid and wouldn't want anything but.

Will see how it gets on tomorrow with the software upgrade...
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Old 07-12-2019, 05:40 AM
  #24  
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Got to say its ridiculous they haven't sorted it yet.
Ridiculous and not acceptable.

AJ - I (well someone else caused me to) actually wrote mine off a couple of weeks ago and got another one that had arrived into stock, so I cant monitor my old one to see if the issue returns again.
I have discovered that my rear dash cam (which also proved invaluable in my claim ) does effect the DAB, I am just thinking out loud if you have anything on either screen that could be causing any interference ? Prob not but just thinking out loud as I say.
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Old 07-12-2019, 06:18 AM
  #25  
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car is going back in next week for 3 days. will be getting a new gps antenna, wiring from gps antenna to the navigation system and a new navigation system... lets see
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Old Today, 04:52 AM
  #26  
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Got mine back yesterday after the new software. NO CHANGE AT ALL. Within 2 minutes of leaving the house it went for a walk.

Porsche said it did not fault at all on the way back to mine when dropping it off which is hard to believe. Rysed, look forward to hearing how it goes. I have had all of that done at one time or another...
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