Warranty Question
02-17-2019, 03:15 PM
#1
Rennlist Member
Thread Starter
Warranty Question
My 2016 GTS has 25000 miles and is still under warranty. The exhaust tips are a flat black color but the finish is starting to peel off on 2 of the 4 tips. Shouldn’t this be something that is covered under warranty? Interesting how it is only the outboard tips affected. I also need to wash the car.
02-18-2019, 10:45 AM
#2
Outboard tips are always open versus the inboard tips which are only open with Sport Exhaust mode ON.
02-19-2019, 03:00 PM
#4
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Thread Starter
I brought the car in so the service advisor could look. They brought over the Warranty administrator who said it isn’t covered. I have called customer commitment at Porsche to get their input. The woman I spoke with seemed very interested in helping. In a couple of days I should have an answer. I am surprised that I had to go that route and that it wasn’t covered. Considering I have bought 5 Porsches over the last 25 years I would hope that customer loyalty still means something. We will see
02-20-2019, 02:45 PM
#5
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Thread Starter
Spoke with the customer commitment person today. I am encouraged that although this is apparently not covered under warranty, both the dealership and Porsche are trying to come up with a solution that I will be happy with. It seems as though they do want to make me happy and fix the issue. We will see what they come up with.
02-22-2019, 03:54 PM
#6
Rennlist Member
Thread Starter
Looks like I am going to get a $200.00 Voucher from Porsche to be used to repaint the exhaust tips. Apparently this will cover the cost if I have the dealership take care of it in their body shop. I would have preferred that they be replaced but I guess it is better than nothing since this is not a warranty item.
02-22-2019, 05:30 PM
#7
Hm, each one of those OEM exhaust tips are about $400 MSRP ($300 discounted). Reasonable compensation if the repaint adheres. Good luck.