Need input, oil problem
09-15-2016, 12:38 PM
#16
Rennlist Member
I've done the same. I try to make it a point to go back and read after posting.
09-15-2016, 12:48 PM
#17
Drifting
So.... the dealer says the drain plug is aluminum, and they suspect that the threads were "weak". So they have "replaced the drain plug and O-ring".
I'm going to talk to the head of the service department in more detail when I pick up the car. This was the first oil change, so how can the treads have "weakened". Sounds to me like they either re-used the crush washer (service advisor calling it an O-ring), did not use a crush washer, did not tighten the plug enough, or over torqued it and stripped threads.
Either way it is an amateurish result for a Porsche dealer on one of the most basic maintenance items. I'm really disappointed. I've had six cars from this dealer, however, and this is my first negative service experience. Not sure if I should let this one slide....
I'm going to talk to the head of the service department in more detail when I pick up the car. This was the first oil change, so how can the treads have "weakened". Sounds to me like they either re-used the crush washer (service advisor calling it an O-ring), did not use a crush washer, did not tighten the plug enough, or over torqued it and stripped threads.
Either way it is an amateurish result for a Porsche dealer on one of the most basic maintenance items. I'm really disappointed. I've had six cars from this dealer, however, and this is my first negative service experience. Not sure if I should let this one slide....
An oil change is as basic as it gets.. if they screwed that up, I would not want to return for further work.
09-15-2016, 02:45 PM
#18
Rennlist Member
+1, talk about an amateur job on something so simple. I wouldn't task these guys with polishing my wheel weights. Sorry to hear of your experience OP
09-15-2016, 03:44 PM
#20
Drifting
So.... the dealer says the drain plug is aluminum, and they suspect that the threads were "weak". So they have "replaced the drain plug and O-ring".
I'm going to talk to the head of the service department in more detail when I pick up the car. This was the first oil change, so how can the treads have "weakened". Sounds to me like they either re-used the crush washer (service advisor calling it an O-ring), did not use a crush washer, did not tighten the plug enough, or over torqued it and stripped threads.
Either way it is an amateurish result for a Porsche dealer on one of the most basic maintenance items. I'm really disappointed. I've had six cars from this dealer, however, and this is my first negative service experience. Not sure if I should let this one slide....
I'm going to talk to the head of the service department in more detail when I pick up the car. This was the first oil change, so how can the treads have "weakened". Sounds to me like they either re-used the crush washer (service advisor calling it an O-ring), did not use a crush washer, did not tighten the plug enough, or over torqued it and stripped threads.
Either way it is an amateurish result for a Porsche dealer on one of the most basic maintenance items. I'm really disappointed. I've had six cars from this dealer, however, and this is my first negative service experience. Not sure if I should let this one slide....
09-15-2016, 05:59 PM
#21
Addict & Guru
Rennlist Member
Rennlist Member
Many dealers hire lower paid "wrenches" for what should be simple, repetitive tasks like oil changes, rather than assign their Porsche trained silver or gold techs. So your oil change may have been done by a guy who was working at Jiffy Lube last week ... or delivering pizzas. I'd be curious if one of their trained Porsche techs did the work.
09-15-2016, 06:05 PM
#22
Rennlist Member
I wouldn't let them just use an oversized tap. At a minimum I'd want it Time-Certed so you can use the same plug. If the threads were not up to spec maybe Porsche owes you a new oil pan.
09-15-2016, 07:55 PM
#24
if the pan threads are screwed up you cant re-tap them. you need a time sert type repair. that requires drilling and tapping and produces metal shavings not good things to have in your oil pan.
if in fact they did strip the oil pan then the only thing to do is replace it or remove it to install the time sert. My gut is the pan is ok and they just didn't tighten the plug or didn't put the washer on.
i had a similar experience with a M3 the dealer had to replace the differential and the tech got a phone call and forgot the tighten the bolts on the half shaft which fell of the car right when i got off the freeway. a minute sonner and it would have caused a crash.
if in fact they did strip the oil pan then the only thing to do is replace it or remove it to install the time sert. My gut is the pan is ok and they just didn't tighten the plug or didn't put the washer on.
i had a similar experience with a M3 the dealer had to replace the differential and the tech got a phone call and forgot the tighten the bolts on the half shaft which fell of the car right when i got off the freeway. a minute sonner and it would have caused a crash.
09-16-2016, 03:40 PM
#27
Rennlist Member
Messed up threads on your pan will never go away and the minute you have someone else change the oil the finger pointing will start. I'd want to make sure I had someone inspect the pan even if it means draining all the new oil or at the very least log this officially with PCNA somehow and do a visual inspection during the next oil change before the oil/plug goes back in.
I owned a Honda Ridgeline where a honda dealer had stripped the pan threads and glued the plug back in. A local speedee oil change caught it and luckily the dealer in question fixed it without too much fuss. Evidently the tech had done it to someone else's car and been let go so the dealer didn't argue much and installed some sort of insert.
I owned a Honda Ridgeline where a honda dealer had stripped the pan threads and glued the plug back in. A local speedee oil change caught it and luckily the dealer in question fixed it without too much fuss. Evidently the tech had done it to someone else's car and been let go so the dealer didn't argue much and installed some sort of insert.