|
SmartyCam HD 2.1 Can't Update Firmware with Surface Pro 3
Brand new out of the box. Downloaded latest RS3 software and download latest SCHD 2.1 Firmware but cannot update the camera. Error code states "SD Error". I have tried about 10 different SD cards, but the camera does not record and I cannot upload tracks. There seems to be no ability to make the update outside RS3 via the SD card as AIM no longer allows the downloading of Firmware outside RS3.
Extremely disappointing - I should have just purchased a working used one! https://cimg1.ibsrv.net/gimg/rennlis...0e6d16ff35.png https://cimg5.ibsrv.net/gimg/rennlis...f39fbc3750.png https://cimg0.ibsrv.net/gimg/rennlis...5df713c329.png |
I can't see what version of RS3 you have as I'm on my phone, but I can see it needs updating. Update that first, then the camera.
What FW is on the camera versus the PC? |
2 Attachment(s)
Sorry about the rant. Problem solved. I saved the firmware update from RS3 to an SD card. Inserted the SD card into the SCHD and turned on the camera by pressing the center and right button. Released the center button as soon as the camera started up. Released the right button as soon as I saw the Penguin.
|
Originally Posted by Matt Romanowski
(Post 15520833)
I can't see what version of RS3 you have as I'm on my phone, but I can see it needs updating. Update that first, then the camera.
What FW is on the camera versus the PC? |
When I've seen this before, it's usually that the device has a firmware that is newer than the PC. You have to read the version on the PC, not available. The blue highlighted items are a giveaway that your version of RS3 is not up to do.
If you plug back in, I'm guessing you still going.to have some communication problems until the computer is updated. |
Originally Posted by Matt Romanowski
(Post 15520853)
When I've seen this before, it's usually that the device has a firmware that is newer than the PC. You have to read the version on the PC, not available. The blue highlighted items are a giveaway that your version of RS3 is not up to do.
If you plug back in, I'm guessing you still going.to have some communication problems until the computer is updated. https://cimg9.ibsrv.net/gimg/rennlis...6372a1c051.png |
Frank, try putting the SD card back in the camera, using a USB cable and transmitting tracks that way. |
Originally Posted by ProCoach
Frank, try putting the SD card back in the camera, using a USB cable and transmitting tracks that way. |
I gave up on the smarty cam. Pain in the rear syncing data and inconsistent auto start up. Gonna try the vbox hd twin bullet cam system |
I have had this exact experience as Frank. This is when I try to use my MS surface laptop to do it. But if I go back to an old Lenovo laptop I have, works as expected. I believe it has to do with the type of USB chipsets that newer laptops have, but don’t remember where I read this. I have tried using an external usb hub to see if that changed the problem but it doesn’t. Frank, if you have access to an older machine, give that a try. I bet it works. |
That is a solution, for sure. But still, the AiM SmartyCam is normally very reliable when everything is properly set up. If you want a VBOX from the most experienced dealer in the country, call, PM or email me. Same price as VBOX USA store, plus I will make sure it functions as it should and that the installation, for YOUR particular application, is as seamless and trouble free as possible. Frank, please let us know what they find. Surprised the dealer didn’t do this stuff and check it out before you got it. I always do that and have caught odd or bad camera behavior only a few times out of more than seven hundred cameras sold. Definitely an oddball issue. These things are miniature computers, though. They have their own operating systems, central processing units, graphics processing units and optical sensors. If they hang on boot or the OS becomes corrupted, they freeze or don’t communicate. Let us know! |
Originally Posted by mmuller
(Post 15526048)
I have had this exact experience as Frank. This is when I try to use my MS surface laptop to do it. But if I go back to an old Lenovo laptop I have, works as expected. I believe it has to do with the type of USB chipsets that newer laptops have, but don’t remember where I read this. I have tried using an external usb hub to see if that changed the problem but it doesn’t. Frank, if you have access to an older machine, give that a try. I bet it works. This was an issue discovered four-plus years ago by Roger Caddell, James Colborn, me and a few others when we couldn’t directly load firmware, transmit configs or tracks via the USB cable to cameras from our then new Surface Pro 3 tablets. I’ve had this issue with a new Touchbar MacBook Pro on Boot Camp and my Dell XPS13. Have not had an issue on many MacBook Airs and larger laptops. Customers would call and say that the updates and transmittal would work on their desktops, but not their (generally) ultrabooks or laptops. |
Originally Posted by mmuller
(Post 15526048)
I have had this exact experience as Frank. This is when I try to use my MS surface laptop to do it. But if I go back to an old Lenovo laptop I have, works as expected. I believe it has to do with the type of USB chipsets that newer laptops have, but don’t remember where I read this. I have tried using an external usb hub to see if that changed the problem but it doesn’t. Frank, if you have access to an older machine, give that a try. I bet it works.
Originally Posted by ProCoach
(Post 15526050)
Frank, please let us know what they find. Surprised the dealer didn’t do this stuff and check it out before you got it. I always do that and have caught odd or bad camera behavior only a few times out of more than seven hundred cameras sold. Definitely an oddball issue. |
For some devices there's a difference between USB 2.0 controllers and USB 3.0 controllers that are [nominally] backwards compatible with USB 2.0. The difference only manifests with driver code for devices when the developers made some...let's say unfortunate choices in the implementation. I keep a plain old, unpowered tiny portable USB 2.0 hub lying around for when I encounter this kind of thing. Staying in the car realm, I had the same problem with the Escort 9500ci that was in my 991TT for example...connecting to that via the old hub from my Surface Pro 3 worked just fine; direct connect, not so much. I won't say power isn't the problem but the driver compatibility thing is more common...sometimes you can be tricked into thinking that power is the key just because it worked with a powered hub but in reality the hub used was 2.0 (with no 3.0 support) that just happened to also have external power...and if this is the case, and external 3.0 hub wouldn't fix it either.
|
Originally Posted by Frank 993 C4S
(Post 15528148)
I’m definitely not using two laptops for this camera.
The SP3 works fine for pulling data, playing video and even using CompareMyLaps for side by side. How many times did you change your config in your old camera at the track? You didn’t need to, and you won’t with this, after it’s set up. My money is on that the camera is fine. |
| All times are GMT -3. The time now is 12:55 AM. |
© 2024 MH Sub I, LLC dba Internet Brands