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PORSCHE CAYENNE TURBO 2011 CAMSHAFT BOLT FAILURE $35,199.00

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Old 04-17-2017, 08:08 PM
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Wheel Dynamics
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Originally Posted by deilenberger
The bolts appear to be almost custom dimensions - so my WAG - they are made by or for the manufacturer of the camshaft adjuster.

The PET image you're showing is also a bit wrong - it's for the V6 engine. Notice the heads only have 3 spark plug holes? And 3 intake ports. And 3 sets of lobes on the camshafts?
Correct, these are some of the things that we have to consider when they are making these cross-use pages in the PET system, however you can see by confirmation of the vehicle that we are on point with these items.

We are in the works with one the aerospace manufacturing companies to see if we can have these made in a titanium alloy or something with a bit more strength while being able to handle the proper heat generated in that compartment.

We will keep you posted as these things develop.
Old 04-17-2017, 08:10 PM
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Update: PORSCHE field rep. Kerry West has been in contact today, here is the latest reply:

"I have them looking in the Cylinders with a Boroscope to see what additional damage might be? When we know the extent of the damage, we can then see what assistance we can offer you. Thanks"

Last edited by Wheel Dynamics; 04-17-2017 at 10:19 PM.
Old 04-18-2017, 09:09 AM
  #63  
Jay Wellwood
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I would suggest moving this thread to the new 958 sub-forum.
Old 04-19-2017, 09:15 PM
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Wheel Dynamics
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As promised, here is an other update, this information just became available today. So pretty much this is PORSCHE's update on replacing the failed sprockets, meaning that if there wasn't an issue with the original design then why would 8 x .95 cent parts now be costing the owners or consumers the price difference of almost $1,400 in upgrade parts?

I mean why would the owners have to foot the bill for a defective item it it was good enough to supersede to a new and better made one?




Old 04-20-2017, 01:45 AM
  #65  
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Originally Posted by Wheel Dynamics
As promised, here is an other update, this information just became available today. So pretty much this is PORSCHE's update on replacing the failed sprockets, meaning that if there wasn't an issue with the original design then why would 8 x .95 cent parts now be costing the owners or consumers the price difference of almost $1,400 in upgrade parts?
I suspect Porsche doesn't trust the simple replacement of the bolts by their technicians. I agree - if the old bolts can be removed reliably (which I'd question since I can't get the ones out of my old adjusters with them sitting on a workbench) then just replacing them might be an alternative. BMW apparently did this - sent out bolt kits instead of replacement adjusters.

The information about the unavailability of the bolts however isn't new - it's new to you. Those of us who have been dealing with this and researching it for some time now already knew the bolts as a part were not available. I think it's good you've proven this to yourself though. I believe it's actually discussed somewhere back in this thread - or in another where we were trying to locate and source replacement bolts.

Good luck with your repair.
Old 04-21-2017, 01:57 PM
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Wheel Dynamics
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Originally Posted by deilenberger
I suspect Porsche doesn't trust the simple replacement of the bolts by their technicians. I agree - if the old bolts can be removed reliably (which I'd question since I can't get the ones out of my old adjusters with them sitting on a workbench) then just replacing them might be an alternative. BMW apparently did this - sent out bolt kits instead of replacement adjusters.

The information about the unavailability of the bolts however isn't new - it's new to you. Those of us who have been dealing with this and researching it for some time now already knew the bolts as a part were not available. I think it's good you've proven this to yourself though. I believe it's actually discussed somewhere back in this thread - or in another where we were trying to locate and source replacement bolts.

Good luck with your repair.
Yes, it is all new here, I'm also working on a replacement kit that we can have manufactured for this specific item, I will keep you posted on this.

Thanks,
Old 05-05-2017, 02:52 PM
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Wheel Dynamics
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Porsche still at the dealership, no real information other than I was able to get a loaner now... here is a photo of how she sits motor out of the Cayenne, transmission, drive-train and all.


Old 05-05-2017, 05:49 PM
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Did we ever get to the bottom of who's paying for this repair?
Old 05-05-2017, 06:20 PM
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Originally Posted by RAudi Driver
Did we ever get to the bottom of who's paying for this repair?
No sir,

Last message tells me "once we remove the heads we will know what's happening and then we will let you know what we can do for you".... Hummm
Old 05-05-2017, 07:57 PM
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for you or to you



Mods - seems that this thread be in the 958 section instead of the 955/957 section.
Old 05-07-2017, 03:21 PM
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Originally Posted by RAudi Driver
I own a 2011. Bolts have not failed yet. I'm still under CPO. Can I file with the NHTSA/DOT?
I did after I had mine changed at my expense. I told them why I had them changed and pointed them to some threads explaining the issue. I was later contact by NHTSA-DOT and asked for some help clarifying the problem - which was "Under Investigation" for a possible action by them.
Old 05-07-2017, 03:22 PM
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Originally Posted by Jay Wellwood
Mods - seems that this thread be in the 958 section instead of the 955/957 section.
Agree. I'd suggest using the "Report Post" button to ask that. I'd do it but I've asked a lot lately..
Old 05-30-2017, 02:07 PM
  #73  
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Well here is the update, I spoke with Scott (a service writer) who has been in charge of my Cayenne the whole time it has been there.

He called to tell me that the vehicle should be ready next week (meaning this week) since the call came in last week. I asked what the deal was since I was promised a call from Terry after the heads were removed in order to determine what if anything Porsche would be willing to do for me in this case.

I was told that I would probably only have to pay for the authorized tear-down and the tow fee...

Here is the back-up motor I purchased, it has around 20K miles on it, it was ready to install had PORSCHE had not made good on this effort, now I shall put her up for sale, but I will confirm the final details once I have them.









Old 06-15-2017, 08:22 PM
  #74  
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Recall in progress. https://www.nhtsa.gov/vehicle/2011/P...UV/AWD#recalls

June 7, 2017 NHTSA Campaign Number: 17V368000
Camshaft Controllers may Loosen and Fail

An engine stall can increase the risk of a crash.

NHTSA Campaign Number: 17V368000

Manufacturer Porsche Cars North America, Inc.

Components ENGINE

Potential Number of Units Affected 17,986

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2010-2012 Panamera S, Panamera 4S and Panamera Turbo vehicles, 2011-2012 Panamera and Panamera 4 vehicles, and 2011 Cayenne S and Cayenne Turbo vehicles. The affected vehicles have camshaft controllers that may come loose inside the engine, potentially resulting in an engine stall.

Remedy

Porsche will notify owners, and dealers will replace the fastening screws for the camshaft adjusters, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AH08.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

15 Affected Products

Vehicles
MAKE MODEL YEAR

PORSCHE CAYENNE S 2011
PORSCHE CAYENNE TURBO 2011
PORSCHE PANAMERA 2011-2012
PORSCHE PANAMERA 4 2011-2012
PORSCHE PANAMERA 4S 2010-2012
PORSCHE PANAMERA S 2010-2012
PORSCHE PANAMERA TURBO 2010-2012
1 Associated Document

Recall Acknowledgement
RCAK-17V368-8382.pdf243.667KB

Letter attached.
Attached Images
File Type: pdf
RCAK-17V368-8382.pdf (238.0 KB, 276 views)
Old 06-15-2017, 10:17 PM
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Nice.


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