Diesel Cayenne and VW emission issue
12-15-2021, 08:37 PM
#6841
Rennlist Member
With regard to the oil leaks, I think the relevant language in the dieselgate extended warranty booklet should cover them. Specifically, page 11 says “Additionally, the engine long block warranty shall cover the engine sub-assembly that consists of the assembled block, crankshaft, cylinder head, camshaft, and valve train.” If PCNA is trying to dissect what is covered and what is not, maybe should contact the original plaintiff attorneys and let them be involved. They were the ones who negotiated the terms of the settlement.
12-16-2021, 12:48 AM
#6842
Oil leaks are covered, as I've had a few fixed since this whole thing started... The tricky part seems to be the definition of a "leak", as I went back and forth with one dealer who called it oil "seepage" and not a leak. Potato potato...
To keep from burning bridges at the last Porsche Dealership in the state I went along and let them put some "tracing powder" to see if they could locate anything... This was before the COVID crap, so it was well over a year before I took it back to have them check their powder. By that time there was enough oil on the underside for them to finally deem it a "leak" and fix it.
To keep from burning bridges at the last Porsche Dealership in the state I went along and let them put some "tracing powder" to see if they could locate anything... This was before the COVID crap, so it was well over a year before I took it back to have them check their powder. By that time there was enough oil on the underside for them to finally deem it a "leak" and fix it.
12-17-2021, 01:10 AM
#6843
Rennlist Member
So my CD has a pretty bad oil leak. Called my local dealer who serviced the vehicle since new. Told me that all oil leaks are covered by the extended emissions warranty. Went in for diagnosing and was found the front main seal was leaking and now the service advisor is saying Porsche corporate has excluded this part from the extended warranty for some unknown reason. He said the rear seal and timing cover gasket are covered but not this. What a load of $hit!!!
I called PCNA and complained and sent pics to them by email of oil leaking all over the ground. I told them I would be happy to share the pics with the EPA proving they were not meeting their obligations set out in the court settlement.
I called PCNA and complained and sent pics to them by email of oil leaking all over the ground. I told them I would be happy to share the pics with the EPA proving they were not meeting their obligations set out in the court settlement.
12-25-2021, 01:02 PM
#6844
Rennlist Member
12-30-2021, 12:13 PM
#6845
Rennlist Member
The outcome is basically an F-you response from Porsche!!!
Dear Mr. Russell,
I hope this email finds you well. We rely on our authorized Porsche dealerships as our technical resource. Unfortunately, this matter has been deemed final by the dealership and by PCNA. There is no other avenue of recourse that can be taken at this point that will change the result of the outcome. Thanks for being a part of the Porsche family.
Respectfully,
Chloe F.
Customer Support Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: customersupport@porsche.com
My response this morning……
Chloe:
So unless I am missing something here, this means the documents you are distributing to your customers are false and misleading. I would like an explanation as to why the repair is not covered, which is contrary to your warranty booklet.
If PCNA won’t help me I will take the story to social media. They should be ashamed of themselves over this.
Thanks,
Ted
Dear Mr. Russell,
I hope this email finds you well. We rely on our authorized Porsche dealerships as our technical resource. Unfortunately, this matter has been deemed final by the dealership and by PCNA. There is no other avenue of recourse that can be taken at this point that will change the result of the outcome. Thanks for being a part of the Porsche family.
Respectfully,
Chloe F.
Customer Support Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: customersupport@porsche.com
My response this morning……
Chloe:
So unless I am missing something here, this means the documents you are distributing to your customers are false and misleading. I would like an explanation as to why the repair is not covered, which is contrary to your warranty booklet.
If PCNA won’t help me I will take the story to social media. They should be ashamed of themselves over this.
Thanks,
Ted
01-04-2022, 07:35 PM
#6846
Pilot writes in aircraft logbook "#2 propeller seeping prop fluid"
Mechanic checks aircraft and notes in logbook that "#2 propeller seepage is normal"
Pilot responds "#1 #3 and #4 propellers lack normal seepage..."
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dollarlongnecks (01-08-2022),
Rupert16 (07-27-2022)
01-05-2022, 09:51 AM
#6847
Rennlist Member
I mean, I just bought mine this past summer so I have no idea how they drove pre-fix. I wish it was a bit more linear in building power, and I wish it held gears a hair longer instead of panic-upshifting to eighth as often as possible, but it's overall a very, very good vehicle.
01-05-2022, 04:56 PM
#6848
Rennlist Member
And hardly ever shifting into 8th. But if you hit cruise control, it will without having to turn off Sport.
The following users liked this post:
Vegas993 (01-06-2022)
The following users liked this post:
dollarlongnecks (01-11-2022)
06-04-2023, 09:37 PM
#6850
Instructor
Oil leaks and diesel fumes, time to sell???
The outcome is basically an F-you response from Porsche!!!
Dear Mr. Russell,
I hope this email finds you well. We rely on our authorized Porsche dealerships as our technical resource. Unfortunately, this matter has been deemed final by the dealership and by PCNA. There is no other avenue of recourse that can be taken at this point that will change the result of the outcome. Thanks for being a part of the Porsche family.
Respectfully,
Chloe F.
Customer Support Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: customersupport@porsche.com
My response this morning……
Chloe:
So unless I am missing something here, this means the documents you are distributing to your customers are false and misleading. I would like an explanation as to why the repair is not covered, which is contrary to your warranty booklet.
If PCNA won’t help me I will take the story to social media. They should be ashamed of themselves over this.
Thanks,
Ted
Dear Mr. Russell,
I hope this email finds you well. We rely on our authorized Porsche dealerships as our technical resource. Unfortunately, this matter has been deemed final by the dealership and by PCNA. There is no other avenue of recourse that can be taken at this point that will change the result of the outcome. Thanks for being a part of the Porsche family.
Respectfully,
Chloe F.
Customer Support Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: customersupport@porsche.com
My response this morning……
Chloe:
So unless I am missing something here, this means the documents you are distributing to your customers are false and misleading. I would like an explanation as to why the repair is not covered, which is contrary to your warranty booklet.
If PCNA won’t help me I will take the story to social media. They should be ashamed of themselves over this.
Thanks,
Ted
06-05-2023, 10:50 AM
#6851
Rennlist Member
Won't matter for you, you're outside of any warranty coverage at 153k miles. I'd expect it to start costing you some money at this point, so only you can decide if you want to keep it or not.
06-05-2023, 09:01 PM
#6852
Rennlist Member
I have a 2013 and a 2014 diesel. Warranty expires:
2013 151K or 6/18/24. I had the diesel fix for this as late as possible.
2014 120K or 9/16/24. This was purchased with the fix already in place.
the dealer will tell you if you are still covered.
2013 151K or 6/18/24. I had the diesel fix for this as late as possible.
2014 120K or 9/16/24. This was purchased with the fix already in place.
the dealer will tell you if you are still covered.
Last edited by ecostellodo; 06-05-2023 at 09:02 PM.