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Last week I got in the car and noticed some pixels were out on my LCD near the speedo.. Ugh. (see pic)
I have a Fidelity Platinum policy and figured it should be covered..
Dropped it off at the dealer (and got a 2016 Cayenne as a loaner) and they worked directly w/ Fidelity to make the claim. An inspector had to come out and verify before they would authorize.
The only factory approved repair is to replace the entire instrument cluster.. Big $$ (Like over 3K)
I had always contemplated changing out my dials to the guards red ones.. perfect time now, eh? I asked the dealer about upgrading from the standard part to the red-gauge version.. They confirmed they could do this for the delta in cost of the two..
In parallel to this, I had researched getting my cluster repaired outside of the warranty, and also the cost of upgrading the gauges to red as well. The cost of the aftermarket upgrade was almost the same as the factory new replacement delta, so I decided to have the dealer do it with a factory part.
I now wait 8-10 weeks for the cluster to be built at which time I go back and they install it..
My first claim with Fidelity so far, glad I had the Platinum coverage..
Thanks for posting positive feedback. I was worried that they wouldn't cover costs up-front. I am always afraid of them saying something along the lines of: "Replace it, pay the dealer yourself, and then we will refund this cost."
Last week I got in the car and noticed some pixels were out on my LCD near the speedo.. Ugh. (see pic)
I have a Fidelity Platinum policy and figured it should be covered..
Dropped it off at the dealer (and got a 2016 Cayenne as a loaner) and they worked directly w/ Fidelity to make the claim. An inspector had to come out and verify before they would authorize.
The only factory approved repair is to replace the entire instrument cluster.. Big $$ (Like over 3K)
I had always contemplated changing out my dials to the guards red ones.. perfect time now, eh? I asked the dealer about upgrading from the standard part to the red-gauge version.. They confirmed they could do this for the delta in cost of the two..
In parallel to this, I had researched getting my cluster repaired outside of the warranty, and also the cost of upgrading the gauges to red as well. The cost of the aftermarket upgrade was almost the same as the factory new replacement delta, so I decided to have the dealer do it with a factory part.
I now wait 8-10 weeks for the cluster to be built at which time I go back and they install it..
My first claim with Fidelity so far, glad I had the Platinum coverage..
Will post pics when I get it installed.
Agreed Fidelity covered the MAF sensor on my Turbo, no problem. They are great.
I was just about to post a positive review about Fidelity...
About a week ago, I was driving around town and noticed a thrashing noise suddenly come from the engine bay. It turns out one of the cords from the serpentine belt frayed. Porsche was only a few blocks away so i drove it directly to them. They confirmed the noise was coming from a frayed serpentine belt and a pulley could have caused premature wear of the belt. They reconfirmed this after the official inspection and that it'll cost $1800 to fix. Fidelity agreed to fix the entire thing, i pay the deductible.
OTOH, a friend has his 997.1 C4 in the shop, I'm trying to help him. At my reco, he has Fidelity. Axle failed. Fidelity is saying it is due to a failed bolt, so not their problem, it wasn't the "covered" parts. I think this is BS. $4,200 bill. We'll see what I can do, I'll report back. (I only had one claim on my Fidelity Platinum so far, water pump, and they paid up no problems.)
OTOH, a friend has his 997.1 C4 in the shop, I'm trying to help him. At my reco, he has Fidelity. Axle failed. Fidelity is saying it is due to a failed bolt, so not their problem, it wasn't the "covered" parts. I think this is BS. $4,200 bill. We'll see what I can do, I'll report back. (I only had one claim on my Fidelity Platinum so far, water pump, and they paid up no problems.)
Does he have the platinum plan? Seems like a lot of bad reviews come from those that didnt get the exclusionary policy. I dont see axle or axle bolt list as not covered!
Does he have the platinum plan? Seems like a lot of bad reviews come from those that didnt get the exclusionary policy. I dont see axle or axle bolt list as not covered!
what exclusionary policy? Can you explain further before I buy the policy.
Last year fidelity paid for my charcoal canister for the exhaust system, no problem there. I have a service appointment next week and intend to claim my tpms sensors, we will find out if they are as good as we thought. So far, it has been very good working with them.
11-02-2016, 05:52 PM
Good experience with Fidelity
