2011 3.8 RS Pressure Plate Failure = Denied Warranty Claim
07-31-2014, 11:45 PM
#17
Rennlist Member
If the dealer "assured' you that no modifications had been done to the car and you purchased it based on that assurance, your best cause of action is against the dealer. I would send the owner of the dealership a certified letter, with a copy to Porsche Canada and Porsche Germany, explaining how you detrimentally relied on their assurance that the car was stock giving them 10 days to agree to get the repairs done under warranty. If they refuse, file a formal lawsuit.
If they think you fooled with the car after the sale, they should be able to prove it.
Remember that the quality of a Porsche CPO inspection or a regular used car inspection varies greatly. Anyway, its the dealerships problem to fix.
08-01-2014, 05:08 PM
#19
Yet another reason to hate stealerships....
08-01-2014, 06:40 PM
#21
Technical Guru
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Rennlist Member
Porsche has denied the claim on the basis that the ECU has been modified.
It is not a CPO car, I had a dealership find it for me. Their inspection assured that no modifications had been done to the vehicle.
My dealer assures me that their diligence was complete. I have no records confirming software modification at any point.
It is not a CPO car, I had a dealership find it for me. Their inspection assured that no modifications had been done to the vehicle.
My dealer assures me that their diligence was complete. I have no records confirming software modification at any point.
08-01-2014, 08:09 PM
#22
There have been a few of these failures that I know of, only one was covered by Porsche warranty. One of the cars was a CPO car and was not covered
Why weren't these covered under the warranty?
__________________
08-01-2014, 08:52 PM
#23
08-01-2014, 09:20 PM
#24
Burning Brakes
If the dealer "assured' you that no modifications had been done to the car and you purchased it based on that assurance, your best cause of action is against the dealer. I would send the owner of the dealership a certified letter, with a copy to Porsche Canada and Porsche Germany, explaining how you detrimentally relied on their assurance that the car was stock giving them 10 days to agree to get the repairs done under warranty. If they refuse, file a formal lawsuit.
Technically a verbal contract can be binding, but obviously hard to prove.
08-01-2014, 09:45 PM
#25
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Even if he has a statement like that from the dealer. How does he prove he didn't modify the ECU after getting the car?
He has to prove the car was modified when he got it. The only way to do that is to get the previous owner to admit it. It's his only chance other than the dealer admitting they were at fault. That's a long shot.
He has to prove the car was modified when he got it. The only way to do that is to get the previous owner to admit it. It's his only chance other than the dealer admitting they were at fault. That's a long shot.
08-04-2014, 08:13 PM
#26
Intermediate
Thread Starter
Thanks for the feedback everyone.
For reference, the car is in Ontario, Canada and is currently at London Porsche.
The first thing I'm going to do this week is issue a formal appeal. Does anyone have an internal contact at PCNA?
I can post photos of the damage later - there's some clear scoring of the bell-housing but I doubt any real damage to the transmission. My guess is that the technician submitted a claim for the whole unit assuming we'd be good under warranty. If (God forbid) I have to go the repair option (sans warranty) I'll definitely be looking for a second opinion.
For reference, the car is in Ontario, Canada and is currently at London Porsche.
The first thing I'm going to do this week is issue a formal appeal. Does anyone have an internal contact at PCNA?
I can post photos of the damage later - there's some clear scoring of the bell-housing but I doubt any real damage to the transmission. My guess is that the technician submitted a claim for the whole unit assuming we'd be good under warranty. If (God forbid) I have to go the repair option (sans warranty) I'll definitely be looking for a second opinion.
08-04-2014, 09:31 PM
#29
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I would also ask Porsche to justify, in writing, how an ECU flash caused this failure if there are no over revs, etc. I can understand a denial for a burnt value, injector problems, but not this.
08-04-2014, 11:26 PM
#30
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Did you receive any written documentation from original dealer who performed the inspection? I think that is where I'd focus my attention. Did they act as an agent for you or the selling party (charge a fee for sale or inspection).