Disappointment in RotTec – 997.1 LED Tail Lights
#16
Rennlist Member
At night you don't notice it, and during the day it's 100% OEM look. I've had many ask me how come I got 997.2 rear end and 997.1 front end!
#17
Rennlist Member
Are you saying the 997.2 lights have the "C" shaped brake light as well. I know this is a reach but I wonder if there is a mod to hook up the rear fog light to the brake switch. Who ever uses the rear fog in the US anyway? I am a very short time away from making this purchase for my 08' c2s!
#18
Rennlist Member
Are you saying the 997.2 lights have the "C" shaped brake light as well. I know this is a reach but I wonder if there is a mod to hook up the rear fog light to the brake switch. Who ever uses the rear fog in the US anyway? I am a very short time away from making this purchase for my 08' c2s!
#19
Addict
Rennlist Member
Rennlist Member
Sorry to hear about this.
As a small business owner myself, it would make sense for the seller to offer you a new set of lights at his cost plus shipping (likely 50 percent of MSRP) ... it costs him nothing, and makes you happy. I go through this periodically ... rather than extract every last penny I can out of a customer, I do what it takes to make them happy, and most of them will come back and buy again, or tell a few people which will net another sale. In a forum like this, those numbers can add up in a hurry.
As a small business owner myself, it would make sense for the seller to offer you a new set of lights at his cost plus shipping (likely 50 percent of MSRP) ... it costs him nothing, and makes you happy. I go through this periodically ... rather than extract every last penny I can out of a customer, I do what it takes to make them happy, and most of them will come back and buy again, or tell a few people which will net another sale. In a forum like this, those numbers can add up in a hurry.
#20
Poseur
Rennlist Member
Rennlist Member
Rennlist essentially can make or break a small business--as vjd suggests. I would say that good comments within this forum can lead to many sales. A few bad comments can take sales down the tubes.
#21
Having said that, if it's truly out of warranty, it's out of warranty, so you cannot expect much more than a replacement. Maybe some goodwill discount, but any manufacturer would refuse to honor things out of warranty... so that's not too surprising (different than Dan's experience).
#22
Rennlist Member
Thread Starter
Sorry to hear about this.
As a small business owner myself, it would make sense for the seller to offer you a new set of lights at his cost plus shipping (likely 50 percent of MSRP) ... it costs him nothing, and makes you happy. I go through this periodically ... rather than extract every last penny I can out of a customer, I do what it takes to make them happy, and most of them will come back and buy again, or tell a few people which will net another sale. In a forum like this, those numbers can add up in a hurry.
As a small business owner myself, it would make sense for the seller to offer you a new set of lights at his cost plus shipping (likely 50 percent of MSRP) ... it costs him nothing, and makes you happy. I go through this periodically ... rather than extract every last penny I can out of a customer, I do what it takes to make them happy, and most of them will come back and buy again, or tell a few people which will net another sale. In a forum like this, those numbers can add up in a hurry.
I did not expect them to replace the light for free out of warranty, but I felt that charging me FULL retail price plus shipping was too much. They could have come back and said we'll give you $100 off retail plus shipping and I would have been fine with that.
I also agree that the lights breaking is a bigger issue. I've heard of numerous lights breaking after 18-24 months. This is concerning considering the importance of these lights primarily for brake lights.
#23
Official Rennlist Snake Slayer
Rennlist Member
Rennlist Member
If the lights crap out after 18 months, I would not even entertain buying the same product again, regardless of cost. You'll be in the same predicament shortly.
Find another brand, and give those a shot.
Find another brand, and give those a shot.