My engine mishap story
05-12-2010, 04:36 AM
#16
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what a great outcome. stories like these make me feel like these cars are truly long term keepers... hope you get lots of enjoyment out of the new engine..
i love seeing all the 993s and 964s cruise around and still looks great... makes one hope that the 997 will still be a great car in 2020...
i love seeing all the 993s and 964s cruise around and still looks great... makes one hope that the 997 will still be a great car in 2020...
05-12-2010, 11:12 AM
#17
Phew - I was waiting for a bad ending - glad you got sorted reasonably cheaply in the end.
I take it then that you can get a download of a 997's previous driving history from its internal computers?
Id like to be able to see what mine is like as I bought it used. At least then I could make a better informed decision about aftermarket warranties etc.
I take it then that you can get a download of a 997's previous driving history from its internal computers?
Id like to be able to see what mine is like as I bought it used. At least then I could make a better informed decision about aftermarket warranties etc.
05-12-2010, 11:39 AM
#18
Nordschleife Master
what a great outcome. stories like these make me feel like these cars are truly long term keepers... hope you get lots of enjoyment out of the new engine..
i love seeing all the 993s and 964s cruise around and still looks great... makes one hope that the 997 will still be a great car in 2020...
i love seeing all the 993s and 964s cruise around and still looks great... makes one hope that the 997 will still be a great car in 2020...
05-12-2010, 11:58 AM
#19
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Good story and good lesson...staying calm and polite with the dealership employees (the manager draws a paycheck too), making them feel like you respect them and really need their help... I don't know how much pull they have with PCNA but I'm willing to bet it's more than we individual customers.
05-12-2010, 12:28 PM
#20
.org
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Thanks for all the kind words and support.
I have watched too many of these dealer dramas play out on the internet and that just never made sense to me.
I run my business in the same way.
Choose good people and leave them alone and let them do what they do best.
I have watched too many of these dealer dramas play out on the internet and that just never made sense to me.
I run my business in the same way.
Choose good people and leave them alone and let them do what they do best.
05-16-2010, 12:55 PM
#25
Race Director
05-17-2010, 02:57 PM
#26
.org
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I can see both sides of this.
I guess I could have made an issue, and I guess Porsche could have also pointed out that I did not purchase an extended waranty
Honestly, I was just happy to hear that I was not on the hook for 9K , and I jumped at the offer.
Perhaps a cooler head may have negotiated it down, but with the 2 year warantee it seemd like a good deal.
I did receive the 350 oil change for "free" included with the repair.
I guess I could have made an issue, and I guess Porsche could have also pointed out that I did not purchase an extended waranty
Honestly, I was just happy to hear that I was not on the hook for 9K , and I jumped at the offer.
Perhaps a cooler head may have negotiated it down, but with the 2 year warantee it seemd like a good deal.
I did receive the 350 oil change for "free" included with the repair.
05-17-2010, 04:52 PM
#27
Drifting
Agreed that in a perfect world such a defect would be seen as a pre-existing condition from the manufacturer, and the manufacturer would be liable for all repairs for as long as the car is in existence.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.
05-17-2010, 08:44 PM
#28
Three Wheelin'
Agreed that in a perfect world such a defect would be seen as a pre-existing condition from the manufacturer, and the manufacturer would be liable for all repairs for as long as the car is in existence.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.
05-17-2010, 09:42 PM
#29
Intermediate
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I am very happy to hear you had a good outcome, PTpeecar. I am really happy to hear PCNA picked up the majority of the tab. You know if this was some computer company and your motherboard died the day after the warranty expired, you'd be hosed. I would have more than satisfied the way things turned out for you.
05-17-2010, 10:03 PM
#30
Agreed that in a perfect world such a defect would be seen as a pre-existing condition from the manufacturer, and the manufacturer would be liable for all repairs for as long as the car is in existence.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.
But that's not the world we live in. We get warranties with specific time limits, and if a design or manufacturing defect makes it past that time limit before showing itself, it is almost always the owner that pays the price all by themselves.
I challenge you to find other brands of anything where you get shared cost or no cost repairs after the manufacturers warranty has expired. That's the point of a warranty... to spell out for how long the manufacturer will make good for screw ups in build or design. The ability for manufacturers to define limits on their liability is what makes goods more affordable. If the maker was on the hook for the lifetime of the car being registered, I guarantee all cars would cost significantly more to account for that added expense to the manufacturer.
So Porsche should be praised for agreeing that its a hidden defect the owner could not have seen or responded to during the warranty period, and sharing in the repair cost. Because they did not have to, but it was the right thing to do.