Cabrio Service Shenanigans?
09-23-2016, 09:06 AM
#31
Rennlist Member
[B]"
**The other point you guys seem to be missing is that this is a business that should pride itself on customer service, and do whatever it takes to cultivate good will and perhaps sell a $100k + car in the future. To me, it was just a very shortsighted way to save $125 on their part. Unfortunately, this seems to be the way most businesses are going - all window dressing (glitzy showrooms with salesmen in expensive suits) and little substance. I'll take a greasy mechanic in a cluttered shop who knows his stuff and actually cares over these "factory shops" any time!
**The other point you guys seem to be missing is that this is a business that should pride itself on customer service, and do whatever it takes to cultivate good will and perhaps sell a $100k + car in the future. To me, it was just a very shortsighted way to save $125 on their part. Unfortunately, this seems to be the way most businesses are going - all window dressing (glitzy showrooms with salesmen in expensive suits) and little substance. I'll take a greasy mechanic in a cluttered shop who knows his stuff and actually cares over these "factory shops" any time!
I seriously doubt the dealership will be losing any sleep over losing a customer like you. In fact they'll probably rest easier knowing your gone...
09-23-2016, 09:23 AM
#32
Three Wheelin'
My local dealer pulled the same type of thing (not roof related). I brought the car in for an alignment after replacing the springs, shocks and struts. They call me up and tell me the alignment is done and everything is good except the passenger side window is making a terrible crunching noise. I say that's strange, I used it this morning and it was fine. They say, "oh it's common for the window regulators to go bad and it'll be about $600 to replace it"... I say, "I brought the car in for an alignment...Why did you have to open the windows"? "you broke it, you fix it"! They say "uh, we always roll the windows down when we're working on the cars, and we didn't do anything out of the ordinary - it just broke"... Once again I say " it was working fine when I brought it to you (which it was), you guys broke it, you fix it"... Long story short, they refused to fix it, charged me $400 for the alignment and offered to sell me the part (window regulator) at cost...Scum bags
09-24-2016, 08:46 AM
#33
Drifting
Hi John,
The older p--cabs are cable driven. These cables stretch or the ferrel on one end or the other pops off. Then the top transmission can fail. Had these issues in the past in one of my old 993's. My 994S2's top was trouble free but was starting to operate a little unevenly right before I got out of it to start my 911 addiction.
The older p--cabs are cable driven. These cables stretch or the ferrel on one end or the other pops off. Then the top transmission can fail. Had these issues in the past in one of my old 993's. My 994S2's top was trouble free but was starting to operate a little unevenly right before I got out of it to start my 911 addiction.
09-24-2016, 01:41 PM
#34
09-25-2016, 01:48 AM
#35
5th Gear
Join Date: Jun 2014
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Here's my best analogy: you walk into a hospital, push the elevator button, and the elevator breaks down. You are stuck. After the firefighters rescue you, the hospital demands that you pay for the elevator because you broke it. Doesn't seem fair to me
09-25-2016, 05:00 AM
#36
Bullsh/t, I sue the hospital for have a piece of crap elevator in the first place. Then I sue the FD because they took too long
10-03-2016, 12:06 AM
#37
10-24-2016, 04:34 PM
#38
Instructor
Thread Starter
Woops, I didn't realize this thread grew legs. I need to update my notification settings....
I thought some of you might be interested to know what eventually came of my conflict.
Over the weekend, I sat down with my "Porsche 996 - The Essential Companion" book and verified the technical details of the dealership's story. Everything added up, regarding computers, failure codes, etc. I also concluded that the symptoms experienced prior to service were a reasonable indication of an impending meltdown. So, it wasn't necessarily a matter of if, but when.
Furthermore, the parts that were replaced were in line with such a failure. I was under the impression there was collateral damage from not being diagnosed/fixed properly in the first place. Not so.
So, why did it blow up when I picked it up? God knows. According to the technician, he ran the roof up/down twenty times without reproducing the failure. Go figure.
In the end, the bill came to $2,700. After my accusations, they begrudgingly offered me a $700 discount, just to "keep me happy." The rest is supposedly cost of parts and couldn't be discounted. Whatever. Frankly, had they simply fixed it in the first place and given me the $2,700 bill, I would've paid it without question. Some dirty words, but no questions. ;-)
That said, I still don't like that our Porsche service center operates on commissions. It's a bad incentive to fix things that aren't broken. Some Porsche owners in my area drive 200 miles to Sacramento, just because they're not on commission and trust 'em more. Maybe when I'm retired and have more time on my hands....
Anyways, thank you for the advice, everyone! I hope my story is somehow helpful.
I thought some of you might be interested to know what eventually came of my conflict.
Over the weekend, I sat down with my "Porsche 996 - The Essential Companion" book and verified the technical details of the dealership's story. Everything added up, regarding computers, failure codes, etc. I also concluded that the symptoms experienced prior to service were a reasonable indication of an impending meltdown. So, it wasn't necessarily a matter of if, but when.
Furthermore, the parts that were replaced were in line with such a failure. I was under the impression there was collateral damage from not being diagnosed/fixed properly in the first place. Not so.
So, why did it blow up when I picked it up? God knows. According to the technician, he ran the roof up/down twenty times without reproducing the failure. Go figure.
In the end, the bill came to $2,700. After my accusations, they begrudgingly offered me a $700 discount, just to "keep me happy." The rest is supposedly cost of parts and couldn't be discounted. Whatever. Frankly, had they simply fixed it in the first place and given me the $2,700 bill, I would've paid it without question. Some dirty words, but no questions. ;-)
That said, I still don't like that our Porsche service center operates on commissions. It's a bad incentive to fix things that aren't broken. Some Porsche owners in my area drive 200 miles to Sacramento, just because they're not on commission and trust 'em more. Maybe when I'm retired and have more time on my hands....
Anyways, thank you for the advice, everyone! I hope my story is somehow helpful.
10-24-2016, 05:23 PM
#39
I've rethought this, the OP should have sued. Once the car goes to the dealer everything that breaks there is their fault. With that being said if my motor ever gives up the ghost, I'll have it towed to a dealer and blame them. After all they can't prove it didn't run prior to getting to their shop
10-24-2016, 08:35 PM
#41
Race Director
I've rethought this, the OP should have sued. Once the car goes to the dealer everything that breaks there is their fault. With that being said if my motor ever gives up the ghost, I'll have it towed to a dealer and blame them. After all they can't prove it didn't run prior to getting to their shop
