COBB Tuning

4 Point 0 - I personally apologize for the long delay in you receiving the ECU box from us. I recall your issue from several weeks ago when there was a miscommunication between us and the dealer you purchased through after the initial conversation pertaining to having the ECU unlocked locally. My last update was that we had resolved this after the decision was made to send the ECU to us for unlocking by sending you the ECU box. Instead- it sounds like we sent you (or I presume?) your dealer the AP instead and still no ECU box. Obviously this is on us and we'll get it resolved tomorrow morning. I have your direct shipping address now and you should have the ECU box on Wednesday (assuming UPS doesn't throw a wrench in the plan).

For some additional background information- we had an issue with UPS where they were returning the international empty ECU boxes to us...because the foam padding didn't have a tariff code. Somewhere along the way the warehouse staff made the temporary (and ill advised) decision to no longer ship the boxes to international customers. The situation wasn't properly communicated to others at COBB and we're still sorting out anyone who has been inconvenienced. Obviously this still doesn't make the situation right, but just trying to shed some light on some of the issues we're sorting through as we're developing this new to us program as well. We're certainly not batting 1000% percent yet but we strive to do our very best to satisfy 100% all of our customers, whether that means a smooth transaction from the get-go or a few bumps along the way. Any company can sell you something, we want to be the company you recommend to others for not just how we support you when it goes right, but also when it goes wrong.

Second to last- to clear up any misconceptions or assumptions. The lawyer speak extends simply to the physical ECU and the AP itself. We cannot, in good faith, risk our reputation, your vehicle, or your money, by accepting responsibility for ECUs being unlocked by unknown entities via unknown methods. We are in the process of rolling out additional methods for our international customers to expedite having their AP ready to install on their car. However, as has been pointed out in the thread already, COBB has a reputation of being slow. We were already slow to market with the APs for these vehicles to start because we wanted to cover as many "what if's" as possible before release. Adding another layer by adding "International ECUs being unlocked by others" would have added additional time to the release, so it was deemed a smarter decision to keep all ECU unlocking services in house at our corporate Austin location for the time being. We realize the inconvenience it causes for all customers, both domestic and international, but it was a decision we thought, and continue to think, is best for everyone involved. With that said- as has also been pointed out in the thread- we have never, nor will we ever- REQUIRE YOU TO SEND IN YOUR ECU VIA OUR PACKAGING TO RECEIVE WARRANTY SERVICE. You're welcome to send in your ECU via any means you deem suitable once we have the proper RMA setup for you. Please, PLEASE, do not send in an ECU without contacting us first (we receive literally hundreds of packages a day) and the processes we have put in place specifically for this new service are meant to streamline the process and avoid the worst case situation- a lost ECU. The reason we provide the ECU packaging (and return service labels for domestic customers) is for insurance purposes. We worked very closely with UPS to make sure all these ECUs are insured properly and that included their packaging requirements. If you are willing to accept the liability and responsibility for alternate packaging and insurance, then by all means, we'll be more than happy to set you up with an RMA and expedite the process for you.

Last- please, if you have issues arise such as these- contact us via direct channels. We do our very best to monitor the forums but being completely transparent, we do not have the resources to monitor every thread in which COBB is mentioned. The best method is always to call us directly at 866-922-3059 or email to support@cobbtuning.com. We have an extensive customer service department and they are the best option to resolve 98% of the issues that arise. Beyond that, the Porsche Project Team can also be reached either by PM here (slower response time) or directly at the following emails:

jared.bronson@cobbtuning.com
mitch.mckee@cobbtuning.com
jon.hebbeln@cobbtuning.com
aaron.blankenship@cobbtuning.com
marshall.glasgow@cobbtuning.com

We'll do our very best to get back to you as quickly as possible and assist in getting your situation resolved.

Thanks for your continued support of COBB Tuning!

~Jared

pfbz

^^^^ THAT is what customer service should be like everywhere. Mistakes happen, but how they are dealt with makes all the difference in my book.

Cobb currently on my 996 Turbo, and there will be a Cobb on my 991.2 as soon as I find the right one!

4 Point 0

Hi Jared, because of the initial confusion, I absolutely did not want to send my ECU in any other form, other than what you guys sent me. At present, our only issue is a delay. That is far preferable than a LOST ECU.

The AMS intercoolers are mint. (ready for Stage 3)

I will have forgotten about the delay, the very second that I push the accelerator after the COBB tune.

Cheers.

jplohg

Ordered my COBB Friday and got the box today. Seems to be going well so far. I was a little surprised at the supposedly "easy" removal of the ECU. COBB sent great instructions, but I don't have the patience to remove that much stuff from my car (nor trust myself to put it all back together correctly later!). So, I'm having Growler Motor Labs in Plano, TX remove my ECU then flash and turn over keys to me ready to go. I know -- lazy -- but I'd rather spend my time driving instead of wrenching. They're going to install my SOUL 200 cell cats too. Will do before and after dyno's for the thread and share. Also, Growler did a .2 S COBB with before and after dyno (pic above). Looks to be similar results to others.

BlazinPond

I cannot wait to see/hear your results!

4 Point 0

I am happy to say, COBB received my ECU. They have unlocked it, and its well on its way back to me. Tracking says it will be here Friday. I am 15 hours in the future from COBB. So two more sleeps. LOL.

Soul Performance

Awesome! Can't wait to see the results!

Copperhead37

Randy M

A 911T with a Cobb tune sounds like a great way to go. Who's the go to shop in PDX?

Copperhead37

Copperhead37

groundhog

Porsche know exactly what they are and were doing - all a GTS owner has to do is add the tune if he or she wants to play numbers games and the pecking order in terms of HP and torque is restored. Having said that adding HP and torque does not make for a better driver or negate factors such as calliper size, pad size + brake rotors and PTV-E. Driving skills and tires make more difference than anything else - always have done and always will do.

4 Point 0

Dude seriously. Anything you can do, a GTS can do better. LOL. Stage 3 COBB on a GTS will come very close to 700HP. I'm all smiles if your base can get to stock GTS power. Not angry at all.

nilaz

As soon as you pass the tunning door there is no return. A Base Carrera with tunning has no any warranty comparing to a stock GTS with 2 years or even up to 5 years warranty.
Any stock turbo car can get significant gains throughout a tune but the question is how drivable is and how long reliable is.

It is easy to believe that a GTS with a Stage 3 tune can be better than a Carrera Turbo S but in my view these two cars are on different league and it's not only the HP that defines the level of a car.

What is learned so far from my early engagement with 911s is that every 911 model has its target buyers.
I wonder how many of the 911 owners can reach the limit of their cars and they need more power and torque.

good2go