PCNA will be kicking themselves for this one
04-19-2014, 12:03 AM
#46
Oh one last thought, social media is being credited with the uprisings that happened in both Egypt as well as Libya and obviously Porsche's decision to do nick correct. So for business owners big and small as well as those who reside in public relations/customer support, let this be a reminder of the power of living in the media age. Bluehinder, I'll take that apology now lol j/k cheers
Wait till those Macan buyers get a hold of this.
04-19-2014, 12:29 AM
#47
Nordschleife Master
One thing about this whole fiasco that could relate to the GT3 is that I do think that about half of Nick's problems with the car were NOT there to begin with. Half (or more) of those problems were probably caused by the dealership working on the car. Pulling panels apart usually ends up breaking some plastic tabs, causes rattling, causing things to come loose, and could also damage wires and cause electrical problems. One of the power outlets in my spyder no longer works. My warranty is up next month. I've decided to live with one non-functional power outlet for fear that new problems will arise out of fixing a problem that I could live with. It's not worth the risk.
Let's just hope they get GOOD technicians doing the engine swaps on those GT3s that have been delivered... otherwise...
Let's just hope they get GOOD technicians doing the engine swaps on those GT3s that have been delivered... otherwise...
04-19-2014, 03:26 AM
#48
Burning Brakes
Join Date: Oct 2003
Location: Kapiti - New Zealand
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Porsche have even posted a comment on the Facebook page!
Status Update
By Porsche
Thank you everyone for responding to Mr. Murray's video. We appreciate your passion and our community's drive for excellent customer service. We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don't meet that standard, we make every effort to improve. We want you to know we’ve offered to repurchase or replace Mr. Murray’s car, and we hope we can reignite his passion for Porsche.
Status Update
By Porsche
Thank you everyone for responding to Mr. Murray's video. We appreciate your passion and our community's drive for excellent customer service. We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don't meet that standard, we make every effort to improve. We want you to know we’ve offered to repurchase or replace Mr. Murray’s car, and we hope we can reignite his passion for Porsche.
04-19-2014, 12:31 PM
#49
Rennlist Member
One thing about this whole fiasco that could relate to the GT3 is that I do think that about half of Nick's problems with the car were NOT there to begin with. Half (or more) of those problems were probably caused by the dealership working on the car. Pulling panels apart usually ends up breaking some plastic tabs, causes rattling, causing things to come loose, and could also damage wires and cause electrical problems. One of the power outlets in my spyder no longer works. My warranty is up next month. I've decided to live with one non-functional power outlet for fear that new problems will arise out of fixing a problem that I could live with. It's not worth the risk.
Let's just hope they get GOOD technicians doing the engine swaps on those GT3s that have been delivered... otherwise...
Let's just hope they get GOOD technicians doing the engine swaps on those GT3s that have been delivered... otherwise...
04-19-2014, 02:27 PM
#50
Race Director
Maybe they will be flying teams of techs to dealerships in the order that they received cars. It does complicate the process and may take more time, but overall I kind of like the idea.
04-19-2014, 02:41 PM
#51
04-19-2014, 10:21 PM
#52
Nordschleife Master
Agree it may slow down the process, but it is likely the better and more reliable way to go. That is good news for you guys, IMO.
