All GT3's recalled
02-21-2014, 03:40 PM
#61
Instructor
This is the letter which is being sent out from Porsche GB in the UK:
It's interesting that Porsche GB fully recognizes that these cars can be used for motorsport. It's late but I think it's an excellent response so far.
Originally Posted by Porsche GB
Your Porsche XXX
Porsche VIN: XXXX
Dear Mr Customer,
Media reports are currently in circulation regarding engine problems that may cause a fire on new 911 GT3 vehicles and we apologise unreservedly for the fact that you may have learned of this from a third party rather than directly from Porsche.
At this point, we would like to update you on the situation and provide you with additional information about our current findings and how we intend to proceed.
In Europe, two vehicles were found to have engine damage - the crankcase was significantly damaged. Leaking engine oil ignited on the hot engine components, causing the vehicles to catch fire. This did not cause an accident or result in personal injury of any kind.
Since safety is the top priority at Porsche, the vehicles were examined on-site by specialists immediately after the damage occurred and were then analysed at the factory by Porsche engineers.
On 11.02.2014, Porsche decided to stop delivery of the 911 GT3 until further notice.
Porsche is working intensively on analysing the engine problems to ensure that the cause is fully understood and corrected for the long-term. This work is extensive and time-consuming and regrettably may take some time.
For safety reasons, Porsche strongly advises you not to drive your vehicle until further notice.
We will keep you informed about further progress in this matter and contact you to arrange collection of your vehicle to the Centre should any identified work need to be carried out.
The required transportation of the vehicle, storage of the vehicle in the Porsche Centre and any required repair measures that are carried out will of course be free of charge.
Porsche is critically aware that because of this situation, we have failed to meet your expectations and we realise this may impact on your participation in motor racing events.
We are currently working on an appropriate compensation offer for any inconvenience that this may cause.
We will continue to keep you informed about new findings, however should you have any immediate questions please contact your Porsche Centre directly or alternatively call the Porsche Customer Assistance Centre on 0118 9191740.
We again apologise for the delay in communication and inconvenience and thank you for your understanding.
Porsche VIN: XXXX
Dear Mr Customer,
Media reports are currently in circulation regarding engine problems that may cause a fire on new 911 GT3 vehicles and we apologise unreservedly for the fact that you may have learned of this from a third party rather than directly from Porsche.
At this point, we would like to update you on the situation and provide you with additional information about our current findings and how we intend to proceed.
In Europe, two vehicles were found to have engine damage - the crankcase was significantly damaged. Leaking engine oil ignited on the hot engine components, causing the vehicles to catch fire. This did not cause an accident or result in personal injury of any kind.
Since safety is the top priority at Porsche, the vehicles were examined on-site by specialists immediately after the damage occurred and were then analysed at the factory by Porsche engineers.
On 11.02.2014, Porsche decided to stop delivery of the 911 GT3 until further notice.
Porsche is working intensively on analysing the engine problems to ensure that the cause is fully understood and corrected for the long-term. This work is extensive and time-consuming and regrettably may take some time.
For safety reasons, Porsche strongly advises you not to drive your vehicle until further notice.
We will keep you informed about further progress in this matter and contact you to arrange collection of your vehicle to the Centre should any identified work need to be carried out.
The required transportation of the vehicle, storage of the vehicle in the Porsche Centre and any required repair measures that are carried out will of course be free of charge.
Porsche is critically aware that because of this situation, we have failed to meet your expectations and we realise this may impact on your participation in motor racing events.
We are currently working on an appropriate compensation offer for any inconvenience that this may cause.
We will continue to keep you informed about new findings, however should you have any immediate questions please contact your Porsche Centre directly or alternatively call the Porsche Customer Assistance Centre on 0118 9191740.
We again apologise for the delay in communication and inconvenience and thank you for your understanding.
Last edited by Sierra Mike; 02-21-2014 at 03:43 PM. Reason: Apologies but I just noticed that this letter has already been posted on the "Stop Sale" thread.
02-21-2014, 04:23 PM
#62
I've been lurking here, but frankly I remain thoroughly unimpressed. I was told to 'learn how to drive' by a VP at Porsche after I complained loudly here about the disaster that was the 996 Turbo transmission. In that case, Porsche CLEARLY DID *NOT* stand by the product. In this case of spontaneously combusting 991 GT3s, Porsche has no choice. But if they did, my experience with Porsche is the recent past makes me think they would blame the driver for the equivalent of a REV2 violation and tell him and everybody else to go pound sand.
My 997GT3 just went back and I'm still looking at getting a 991GT3, but the wussified clutch issue dictated by the marketing department gives me pause ... Real cars in this category have clutches. But THAT issue has been beaten to death here ... and those of us that actually like to *drive* our cars lost. And lost BIG.
PS -- Everything that has transpired here reminds me of the rule that no Porsche should be bought in the first model year. I made THAT mistake with both the 996 and 996TT. At least the 996 merely squeaked mercilessly. And the 996TT just blew out transmissions. 'Burning to the ground' is a new one for the first model year ...
My 997GT3 just went back and I'm still looking at getting a 991GT3, but the wussified clutch issue dictated by the marketing department gives me pause ... Real cars in this category have clutches. But THAT issue has been beaten to death here ... and those of us that actually like to *drive* our cars lost. And lost BIG.
PS -- Everything that has transpired here reminds me of the rule that no Porsche should be bought in the first model year. I made THAT mistake with both the 996 and 996TT. At least the 996 merely squeaked mercilessly. And the 996TT just blew out transmissions. 'Burning to the ground' is a new one for the first model year ...
If you are so unimpressed by Porsche, then why or why are you still considering a 991 gt3?
02-21-2014, 05:08 PM
#63
Advanced
02-21-2014, 08:24 PM
#64
BS. I bought a 997.1 GT3 first model year and she has never missed a beat. Also a 996.1 GT2 that I beat the hell out of on track including the 'Ring after my pro stint in German Superbike. Never had a problem. **** happens. Don't make a fly into an elephant.
As for alternatives....buy a GTR
As for alternatives....buy a GTR
02-21-2014, 08:28 PM
#65
I purchased a very early 2012 991 S Cabriolet - lots of minor recalls, nothing major on my car perhaps because it was built on Feb 28, 2012 about six months or so after they were building the coupes. Never had any problems with this early, first year car - then again the GT3 is pushing a lot of new technology, but isn't that why we want it?
02-21-2014, 09:12 PM
#66
Race Director
OK, I can imagine that it is not fun to have a new 6 figure Porsche taken away on a flatbed after a very rare, very firm "DO NOT DRIVE" order from the manufacturer.
But, quite frankly, that is service at the highest level right there. They come and pick it up. They'll come and bring it back.
And, I have not a single doubt that Porsche will cover payments for time missed and loaner cars... or, god forbid, an Enterprise rental. What they'll do for cash buyers is an interesting question, though.
Honestly, the level of service here is pretty freakin' awesome and, if anything, makes me MORE a P-car fanatic than less of one.
I'm impressed, Porsche.
But, quite frankly, that is service at the highest level right there. They come and pick it up. They'll come and bring it back.
And, I have not a single doubt that Porsche will cover payments for time missed and loaner cars... or, god forbid, an Enterprise rental. What they'll do for cash buyers is an interesting question, though.
Honestly, the level of service here is pretty freakin' awesome and, if anything, makes me MORE a P-car fanatic than less of one.
I'm impressed, Porsche.
Either their quality control is ****, their engineers are ****, or their parts suppliers are ****.
embarrassing
02-21-2014, 09:27 PM
#67
As an engineer myself, my sense is that too many people don't appreciate or value what we do - the mechanical, electrical and software systems and interfaces in these cars is really cool; that's why I buy them and why I am a fan.
02-21-2014, 10:06 PM
#69
Rennlist Member
This looks like a fun manual, too bad its not sold in the US.
http://www.topspeed.com/cars/aston-m...-ar162466.html
http://www.topspeed.com/cars/aston-m...-ar162466.html
02-21-2014, 10:26 PM
#70
Yes it is embarrassing, but there is a tremendous amount of new technology in this car (no different than other high performance, expensive competitors). You can argue about which car manufacturer has the best engineers, but the Germans are very good - I know because I compete against them in ultra high precision machinery.
As an engineer myself, my sense is that too many people don't appreciate or value what we do - the mechanical, electrical and software systems and interfaces in these cars is really cool; that's why I buy them and why I am a fan.
As an engineer myself, my sense is that too many people don't appreciate or value what we do - the mechanical, electrical and software systems and interfaces in these cars is really cool; that's why I buy them and why I am a fan.
02-21-2014, 10:35 PM
#71
Yes I agree! That is why I can't wait to get to enjoy my car that has been at the dealer with STOP SALE written all over the protective wrappings for over a week now. What gets me is the lack of information as to what is really going on. My dealer has no idea of the status of the recall. I am a physician and can come up with a diagnosis at autopsy in few hours. Porsche has had weeks to dissect the burned cars with no diagnosis yet??? Is it a bolt, a tube, or a crankcase problem??? It cant be that hard to figure out. I guess its some kind of politics at work.
Good luck, hopefully you'll have it in a week.
02-21-2014, 10:42 PM
#72
As a former engineer and quality executive for a large electronics company, my guess -- and no more than that so hold all the hate -- is that diagnosing the failure from a completely burned car is not easy, and then the question is how do you validate / test the (several) hypothesis, which means taking a group of cars and making them fail, and then validate / test the fix(es), and do that in a scientific not trial and error way.
We can argue that PAG could have said more and done more, but frankly, think about how big this is for what is arguably the best 911 ever made (yes, I have driven it) and taken every car off the road! So let's stop the whining and let them figure this out and if you hate them, then tell them don't bother returning my car just give me my money back, and let the dealer resell it at MSRP when the problem is solved.
We can argue that PAG could have said more and done more, but frankly, think about how big this is for what is arguably the best 911 ever made (yes, I have driven it) and taken every car off the road! So let's stop the whining and let them figure this out and if you hate them, then tell them don't bother returning my car just give me my money back, and let the dealer resell it at MSRP when the problem is solved.
02-21-2014, 11:16 PM
#74
Drifting
^+1
No communication for me as well. They said they will notify me just as soon as they know something, ya right. The guys at the dealer know I am more up to date than they are (thanks to you guys) and as such they they don't bother me with bad news. All I want is my damn car and they know that. I am not worried at all as I know it will be fixed. If at the end it is internal to engine than I have to decide but until then life is good.
Peace
No communication for me as well. They said they will notify me just as soon as they know something, ya right. The guys at the dealer know I am more up to date than they are (thanks to you guys) and as such they they don't bother me with bad news. All I want is my damn car and they know that. I am not worried at all as I know it will be fixed. If at the end it is internal to engine than I have to decide but until then life is good.
Peace
02-21-2014, 11:27 PM
#75
I've been lurking here, but frankly I remain thoroughly unimpressed. I was told to 'learn how to drive' by a VP at Porsche after I complained loudly here about the disaster that was the 996 Turbo transmission. In that case, Porsche CLEARLY DID *NOT* stand by the product. In this case of spontaneously combusting 991 GT3s, Porsche has no choice. But if they did, my experience with Porsche in the recent past makes me think they would blame the driver for the equivalent of a REV2 violation and tell him and everybody else to go pound sand.
My 997GT3 just went back and I'm still looking at getting a 991GT3, but the wussified clutch issue dictated by the marketing department gives me pause ... Real cars in this category have clutches. But THAT issue has been beaten to death here ... and those of us that actually like to *drive* our cars lost. And lost BIG.
PS -- Everything that has transpired here reminds me of the rule that no Porsche should be bought in the first model year. I made THAT mistake with both the 996 and 996TT. At least the 996 merely squeaked mercilessly. And the 996TT just blew out transmissions. 'Burning to the ground' is a new one for the first model year ...
My 997GT3 just went back and I'm still looking at getting a 991GT3, but the wussified clutch issue dictated by the marketing department gives me pause ... Real cars in this category have clutches. But THAT issue has been beaten to death here ... and those of us that actually like to *drive* our cars lost. And lost BIG.
PS -- Everything that has transpired here reminds me of the rule that no Porsche should be bought in the first model year. I made THAT mistake with both the 996 and 996TT. At least the 996 merely squeaked mercilessly. And the 996TT just blew out transmissions. 'Burning to the ground' is a new one for the first model year ...
PS. The 991GT3 does have a clutch. In fact, it has two!
I think you actually posted the answer to this question in your old post, and I quote, "I’ll move to Lamborgini or Ferarri for my next car, or get a Civic as a daily driver and have a separate track car."