Stop Sale?
#3976
Instructor
While I greed with most of what you said, I disagree with you on the folks like myself who had their cars on the lot waiting to be delivered. "lost of use" as confirmed by PCNA is no different from cars sitting at a lot or dealers warehouse. Both these cars go through depreciate no matter if it is paid or not. As in my case, even though it is sitting at a lot, its is for the most part paid by a sizable down payment. I personally don't see any difference between the "lost of use" from the two groups.
If I follow your argument you are essentially saying, I'm receiving my car 4 months later, therefore it has depreciated by 4 months.
But...
I'm pretty sure that if you tried to sell the car immidiately upon delivery, despite sitting on a lot for a couple of months, you'd be able to sell it as a new car and not as a 4 months old used car. I think the depreciation is tied primarily to registration and miles on the clock. I also don't think it's not unequivocal or even likely that if you tried to sell the car two years from now, it would make any difference in price what-so-ever if you tried to sell it in April or 4 months later in August. In other words there is no scheduled depreciation that PAG could use as a reference for compensation. But I do think the additional 1 year warranty not only gives peace of mind, but also helps greatly mitigate any possible "added" depreciation.
Now, "loss of use" is somewhat different. The economic part of loss of use is easy if you've paid for the car, since it can be calculated by the cost of owning the car while parked. If you had a sizeable deposit, the cost of that capital can also be calculated. But I think you are also referring to the emotional (and possibly practical) loss of not enjoying your car for several of the summer months. This is highly subjective and varies greatly from one individual to another. Macca's car seems like it would be parked anyway until they do their next trip to NZ, so loss of use is nearly zero. Others were looking forward to daily driving, road trips and even a full season of track days. For some this loss of use has a great emotional cost, but even so it depends on your personal emotional makeup and alternative resources. For some they will just shrug and use another car, and for others they feel their summer is literally ruined.
How could PAG be expected to compensate for this on a blanket basis? No matter how much they (reasonably) paid for this, there would be folks out there for whom that is not enough. And frankly, a string of bad weather could cause the same amount of grief! I once had a summer in the mid-atlantic region where it rained like clockwork every weekend. I think it came out to 10 of 12 rainy weekends. But I digress....
Basically this is where individual nogotiation with your dealer/representative comes in as I alluded to in my post. If you can document trip plans, track day plans, etc. etc., and if you are upset enough about this, probably you can get something from them. If not, you can vote with your dollars with your next purchase or even for this purchase if you haven't taken delivery yet.
In short, I think the issue you are referring to is partly taken care of by compensation for cost of capital (including deposit), and parly by the extended warranty. Any further compensation for emotional/practical loss, would have to be individually negotiated locally and couldn't possibly be part of any blanket PAG compensation plan.
IMHO,
-Christian
#3977
So my strange story unfolds.
Today I went to my dealer discussing why I had to buy a Boxster why I couldn't just return the GT3.
So he said OK, you don't have to buy a Boxster, but he put the order in Monday two days ago and today it is locked, so he can't get rid of it.
He says he called PAG and got a special allocation due to the situation and that it would be built in late May arriving in mid June.
So I think this is bull that a car ordered Monday is already so far in the system at PAG that it can't be cancelled.
He even said he would accept another build later in the year as replacement for this special priority build.
So if anyone has any contacts at PAG, who could cancel a two day old order, dinner at Noma is on me.
Today I went to my dealer discussing why I had to buy a Boxster why I couldn't just return the GT3.
So he said OK, you don't have to buy a Boxster, but he put the order in Monday two days ago and today it is locked, so he can't get rid of it.
He says he called PAG and got a special allocation due to the situation and that it would be built in late May arriving in mid June.
So I think this is bull that a car ordered Monday is already so far in the system at PAG that it can't be cancelled.
He even said he would accept another build later in the year as replacement for this special priority build.
So if anyone has any contacts at PAG, who could cancel a two day old order, dinner at Noma is on me.
#3979
So my strange story unfolds.
Today I went to my dealer discussing why I had to buy a Boxster why I couldn't just return the GT3.
So he said OK, you don't have to buy a Boxster, but he put the order in Monday two days ago and today it is locked, so he can't get rid of it.
He says he called PAG and got a special allocation due to the situation and that it would be built in late May arriving in mid June.
So I think this is bull that a car ordered Monday is already so far in the system at PAG that it can't be cancelled.
He even said he would accept another build later in the year as replacement for this special priority build.
So if anyone has any contacts at PAG, who could cancel a two day old order, dinner at Noma is on me.
Today I went to my dealer discussing why I had to buy a Boxster why I couldn't just return the GT3.
So he said OK, you don't have to buy a Boxster, but he put the order in Monday two days ago and today it is locked, so he can't get rid of it.
He says he called PAG and got a special allocation due to the situation and that it would be built in late May arriving in mid June.
So I think this is bull that a car ordered Monday is already so far in the system at PAG that it can't be cancelled.
He even said he would accept another build later in the year as replacement for this special priority build.
So if anyone has any contacts at PAG, who could cancel a two day old order, dinner at Noma is on me.
Your best contact at PAG is you. I would let the delaership know you want out of the car or you will complain to PAG, via letter, about "PAG's absurd stand on cancelling your order". I bet that would make them re-consider.
#3980
Instructor
Gentlemen
This email we be sent shortly to all of you....
EMAIL TO:
Customer with delivered vehicle
Customer with car started or completed production.
Dear [TITLE] [LASTNAME],
I am writing as promised to inform you about the current status of
our solution to the issue with the Porsche 911 GT3 model you have
purchased.
We are aware that you are currently faced with an unsatisfactory
situation. As a Porsche customer, you rightfully expect excellence in
product and service performance. This particularly applies to you as
a GT3 customer, as a brand ambassador with a shared passion for
Porsche.
We are in the final phase of logistics planning and technical
validation for the optimized piston rod screw connection and we will
start production of the new engines the week of April 22nd. These
engines will be distributed worldwide for installation in all
991-generation GT3 models built to date.
As soon as the new engine for your Porsche 911 GT3 is available, we
will make contact with you again to make specific arrangements.
Please be assured that we will document the installation of the new
engine into your vehicle and will provide you with a certificate to
this effect.
Furthermore, as a gesture of our appreciation for your loyalty to
Porsche, we will apply an additional 12-month Porsche Approved
warranty to your 991 GT3 which will commence upon the expiration of
the normal Porsche New Vehicle Limited Warranty. Additionally, we
wish to compensate you for your inability to drive your GT3 during
this time. Our GT3 Concierge will be in touch with you shortly to
discuss the specifics and will also be at your service for any other
individual assistance you may need.
I apologize once again for the inconvenience caused by this issue and
thank you for your patience.
Yours sincerely,
Tim Quinn,
Vice President, AfterSales
Porsche Cars North America, Inc.
This email we be sent shortly to all of you....
EMAIL TO:
Customer with delivered vehicle
Customer with car started or completed production.
Dear [TITLE] [LASTNAME],
I am writing as promised to inform you about the current status of
our solution to the issue with the Porsche 911 GT3 model you have
purchased.
We are aware that you are currently faced with an unsatisfactory
situation. As a Porsche customer, you rightfully expect excellence in
product and service performance. This particularly applies to you as
a GT3 customer, as a brand ambassador with a shared passion for
Porsche.
We are in the final phase of logistics planning and technical
validation for the optimized piston rod screw connection and we will
start production of the new engines the week of April 22nd. These
engines will be distributed worldwide for installation in all
991-generation GT3 models built to date.
As soon as the new engine for your Porsche 911 GT3 is available, we
will make contact with you again to make specific arrangements.
Please be assured that we will document the installation of the new
engine into your vehicle and will provide you with a certificate to
this effect.
Furthermore, as a gesture of our appreciation for your loyalty to
Porsche, we will apply an additional 12-month Porsche Approved
warranty to your 991 GT3 which will commence upon the expiration of
the normal Porsche New Vehicle Limited Warranty. Additionally, we
wish to compensate you for your inability to drive your GT3 during
this time. Our GT3 Concierge will be in touch with you shortly to
discuss the specifics and will also be at your service for any other
individual assistance you may need.
I apologize once again for the inconvenience caused by this issue and
thank you for your patience.
Yours sincerely,
Tim Quinn,
Vice President, AfterSales
Porsche Cars North America, Inc.
#3981
Hi Christian, the "lose of use" term is some what misleading. In that term which is where the compensation is lumped into has many factors. Porsche will not have two separate categories so lets break it down a bit.
1. Depreciation in a model year before the 2015 arrives. Both groups suffer the same rate because it is a time remaining for the next model is to appear and both groups can't use their cars.
2. Real loss of use. For me, I suffer the same" lost of use" because I can't use it from day one. If my car was delivered 24hrs before the stop sale, even though I have it in my possession, does it change my "lose of use"? no. Again, same rate of loss between both groups.
3. Financial hardship- If you paid for it but can't use it, I think porsche will lump it into the real loss of use #2.
4. Resale right after engine swap- why? just return the car.
Both owners suffer the same rate as both groups can't use their cars. The folks who have later delivery dates are affected less therefore the effective date of the compensation is pushed out in accordance to their respective delivery dates.
So my question is, If I took delivery of my car for 1 day earlier and got "stop sale" will my compensation differ from the next guy who got stopped the following day and stuck at port USA. My personal opinion is no. We both got screwed.
1. Depreciation in a model year before the 2015 arrives. Both groups suffer the same rate because it is a time remaining for the next model is to appear and both groups can't use their cars.
2. Real loss of use. For me, I suffer the same" lost of use" because I can't use it from day one. If my car was delivered 24hrs before the stop sale, even though I have it in my possession, does it change my "lose of use"? no. Again, same rate of loss between both groups.
3. Financial hardship- If you paid for it but can't use it, I think porsche will lump it into the real loss of use #2.
4. Resale right after engine swap- why? just return the car.
Both owners suffer the same rate as both groups can't use their cars. The folks who have later delivery dates are affected less therefore the effective date of the compensation is pushed out in accordance to their respective delivery dates.
So my question is, If I took delivery of my car for 1 day earlier and got "stop sale" will my compensation differ from the next guy who got stopped the following day and stuck at port USA. My personal opinion is no. We both got screwed.
#3982
Rennlist Member
Now that I am an outsider I am less emotional. The craziest thing to me is the mechanics regarding the warranty extension. delivered cars will have eaten 30%-50% of the warranty extension due to loss of use. Undelivered cars get a full one year extension. That makes zero sense to me. Should be one year plus down time for delivered cars.
#3983
Now that I am an outsider I am less emotional. The craziest thing to me is the mechanics regarding the warranty extension. delivered cars will have eaten 30%-50% of the warranty extension due to loss of use. Undelivered cars get a full one year extension. That makes zero sense to me. Should be one year plus down time for delivered cars.
#3984
Rennlist Member
Now that I am an outsider I am less emotional. The craziest thing to me is the mechanics regarding the warranty extension. delivered cars will have eaten 30%-50% of the warranty extension due to loss of use. Undelivered cars get a full one year extension. That makes zero sense to me. Should be one year plus down time for delivered cars.
#3985
Intermediate
Not sure about the rest of the world; here is California the situation is pretty clear: under the Lemon Laws, all the GT3 that have been delivered can be declared lemons at any time now that 30 days have passed. Porsche would have to reimburse the cost of the car, registration, sales taxes, etc. pro-rated for mileage as follows: (miles driven)/120,000 * Total Costs. My dealer is keenly aware of this potential liability. A few years back he had a customer return a Carrera GT (ouch). The lemon period is good for 24 months.
So I see three options:
1. Hang loose and wait patiently until the replacement engine arrives.
2. Call the dealer tomorrow and ask for my money back.
3. Wait 23 months, drive the car (presuming the engine arrives), then call the dealer and return the car.
I have not made up my mind yet. What I do know is that the GT3 has accumulated a fine layer of dust sitting in my garage for 5 weeks. At first I went to look at it daily, but not anymore. Whatever lust and desire I may have had is long gone. Another information-free email from PCNA and I might just experience revulsion and the need to vomit uncontrollably.
After 15 years of devotion to the brand this might well be my last Porsche.
So I see three options:
1. Hang loose and wait patiently until the replacement engine arrives.
2. Call the dealer tomorrow and ask for my money back.
3. Wait 23 months, drive the car (presuming the engine arrives), then call the dealer and return the car.
I have not made up my mind yet. What I do know is that the GT3 has accumulated a fine layer of dust sitting in my garage for 5 weeks. At first I went to look at it daily, but not anymore. Whatever lust and desire I may have had is long gone. Another information-free email from PCNA and I might just experience revulsion and the need to vomit uncontrollably.
After 15 years of devotion to the brand this might well be my last Porsche.
#3986
Instructor
Join Date: Mar 2014
Location: Adelaide, South Australia
Posts: 102
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Originally Posted by Tim Quinn
... Additionally, we
wish to compensate you for your inability to drive your GT3 during
this time. Our GT3 Concierge will be in touch with you shortly to
discuss the specifics and will also be at your service for any other
individual assistance you may need.
wish to compensate you for your inability to drive your GT3 during
this time. Our GT3 Concierge will be in touch with you shortly to
discuss the specifics and will also be at your service for any other
individual assistance you may need.
This is my first GT3, heck it's my first Porsche, but I'm not giving up. I will take delivery of this car and I will enjoy the heck out of it
Scott.
-------
2014 991 GT3 - in Adelaide, waiting for new engine; seen, touched, and sat in!
2007 Audi RS4
1999 Subaru Impreza WRX STi
#3987
Rennlist Member
But WA is more exciting than you guys imagine. Move up here and you will be included in the inner circle.
Or perhaps I dreamt about this letter and it was never true, and just a figment of my imagination!
soon enough the truth will come out. Time will tell if it was a dream or just the plivirage in living in WA State. Mark
#3988
Rennlist Member
Join Date: Jan 2013
Location: West Vancouver and San Francisco
Posts: 4,178
Received 1,139 Likes
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560 Posts
Nope, just got the letter from Tim, and it does not make sense to me. Someone with undelivered car will get 5 years of warranty, and someone who already got the car and planned to rely on it is getting only 4.6 years of an effective warranty, in addition to higher depreciation and other costs!
#3989
Race Director
^^ Yup, just got my copy as well. It's the exact letter Mark (mqandil) told us about earlier. Hopefully the compensation mentioned in the letter will help mitigate the difference between those who have already had their warranty clock start, and those who haven't.
#3990
Rennlist Member
Not sure about the rest of the world; here is California the situation is pretty clear: under the Lemon Laws, all the GT3 that have been delivered can be declared lemons at any time now that 30 days have passed. Porsche would have to reimburse the cost of the car, registration, sales taxes, etc. pro-rated for mileage as follows: (miles driven)/120,000 * Total Costs. My dealer is keenly aware of this potential liability. A few years back he had a customer return a Carrera GT (ouch). The lemon period is good for 24 months.
So I see three options:
1. Hang loose and wait patiently until the replacement engine arrives.
2. Call the dealer tomorrow and ask for my money back.
3. Wait 23 months, drive the car (presuming the engine arrives), then call the dealer and return the car.
I have not made up my mind yet. What I do know is that the GT3 has accumulated a fine layer of dust sitting in my garage for 5 weeks. At first I went to look at it daily, but not anymore. Whatever lust and desire I may have had is long gone. Another information-free email from PCNA and I might just experience revulsion and the need to vomit uncontrollably.
After 15 years of devotion to the brand this might well be my last Porsche.
So I see three options:
1. Hang loose and wait patiently until the replacement engine arrives.
2. Call the dealer tomorrow and ask for my money back.
3. Wait 23 months, drive the car (presuming the engine arrives), then call the dealer and return the car.
I have not made up my mind yet. What I do know is that the GT3 has accumulated a fine layer of dust sitting in my garage for 5 weeks. At first I went to look at it daily, but not anymore. Whatever lust and desire I may have had is long gone. Another information-free email from PCNA and I might just experience revulsion and the need to vomit uncontrollably.
After 15 years of devotion to the brand this might well be my last Porsche.
Whether Porsche would opt to do this is uncertain. I suspect they would just ale the car back.