Porsche PTS (another) crap customer service

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01-08-2019, 08:47 PM

#31

Jimmy-D

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Glad I did not get PTS

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01-08-2019, 08:51 PM

#32

WernerE

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It would cost Porsche 50 cents to include a bottle of PTS touch up but create invaluable goodwill.

One doesn’t need to be in marketing to figure that out.

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01-08-2019, 09:44 PM

#33

evilfij

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Quote:

Originally Posted by hushypushy

GT3 asked for Pure Green Y56...that screen says R9A, which is "Sand White". How would you get a bright green by mixing white with a bit of black and yellow?

Right. Maybe James is saying he has access to the glasurit computer and Pure Green is in there?

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01-09-2019, 06:50 AM

#34

hellboy_mcqueen

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Quote:

Originally Posted by C.J. Ichiban

The reason why some painted surfaces won't match the code is because they use different colored primer on different body parts to neutralize the different materials. Carbon does not absorb paint the same way as aluminum or magnesium or steel or plastic.

I believe they are also using a different primer on bumpers and steel as well as aluminium surfaces.

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01-09-2019, 07:02 AM

#35

hellboy_mcqueen

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Quote:

Originally Posted by mooty

some cultures do not understand service. study their history and culture, you will agree.

When I moved to Germany 17 years ago, it was very tough for me to adapt.
Fortunately, it is changing in last years significantly. It is slow, but now whole country is becoming more customer oriented.

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01-09-2019, 05:34 PM

#36

GT3

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BASF response

Quote:

I spoke with one of my colleagues from Europe and apparently this was checked on already.
Porsche is stating that this is a custom selected color and they don’t have any information on it. If you have a part that could be given to a distributor in your area then they could send it in to our Color Lab and they might be able to match it.

The mystery continues...