Patrick Bateman

Agree with the above posts 100%

Sales is a relationship business. People do business with people they like and they trust. I've been in sales my entire career and it's a rewarding trade but there's also a lot that goes on behind the scenes that isn't obvious to many others. To have someone across the country come on these forums and disparage a salesman they have never met before in person and create a post about him like this is absolute fodder. I don't think Jon is to blame here nor is Jack Daniels. Porsche creating huge ADM's and forcing customers to look out of state and bombard dealers across the country with calls, texts, and emails about shipping cars across country and getting a deal done as quickly as possible is part of the reason for posts like these. When you can't do business in person, and get to know each other in real life, you are setting the sales process up for failure. That is exactly what I see here. Misinterpretations, added pressure to the salesman trying as hard as possible to get a deal done with a customer 2500 miles away, and the classic "he said, she said" while being a tough guy behind text messages.

My family and I have bought multiple cars from Jon while he was at another Porsche shop. He also helped me secure my GT3 allocation a few months back and deliver the car of my dreams to me. I know Jon for many years. My wife and I have had dinner with him. We trust him to do the right thing always. He has bent backwards on the service end for us going to get my wife's Macan while she had a flat tire and bringing her a loaner car, etc etc. Someone in California or wherever that cannot witness the customer service part of Jon's trade in real life will never appreciate what he does for his customers. Forming a relationship via text message on shipping costs and ADM's is a terrible way of doing business. Shame on Porsche. Not on Jon for trying to move mountains for someone he has never met before. OP - I don't know you nor have I met you before but this post is asinine in nature and more of the reason why I can barely come on these forums anymore. What used to be a place of help, support, and sharing enthusiasm with other car nerds like myself, has turned into a bitch fest about salesmen trying to please customers and then trying to ruin their livelihood or how much over MSRP people are paying. It truly is a shame.

ChicagoWhale

Jon70

ChicagoWhale

kyrocks

Sunny_M3

OP, sounds like this ordeal has been pretty hectic for you; however, if there was such an issue, why didn't you just cut off ties and find another dealership? If you are willing to pay 25K ADM, I'm sure there are plenty of other dealerships waiting to take your money. Just saying.

C5driver

ChicagoWhale

Freddie Two Bs

Many of you guys seem to be wowed by "he drove the car down for me", and variations on that theme. Am I the only one who doesn't want any random guy to drive his car, and who cringes when he has to get the car serviced because that means some random guy is going to drive it afterwards?

Gesler

Perimeter

+1, Excellent synopsis

Every reader could detect the heat in the original post, it was serious venting and RL allowed him to blow off some steam. Yeah we saw through it. Readers can sense overheated replies and discount them (just like Yelp reviews and Ebay feedback, etc) so we take them with a grain of salt.
Then things took a turn for the worse.

It was quite remarkable that Jonathon replied three times to attack the OP in the manner he did, exacerbating the overheated reply with his own fire. This never solves anything just scales it up.
Jon's name calling and references as to "what type of customer the OP was being called" were revealing.
All this after dropping a quarter million ++ on a car and paying $25k in ADM.

Had Jonathon kept his cool, made a factual summary like ChicagoWhale's above then the OP would have been shamed, properly discounted and probably get a piling on here. But no, Jonathon, revealed his ego was more important than diplomacy. How do high end sales people get away with this?

I emailed Porsche NA with a copy of Jonathon's responses, making my factual points without heat and suggested some basic training in sales was needed.
I get it, somebody called Jon a nasty name on the internet and he felt that he needed to immediately return with 3 posts of a personal attack on the OP , which must have seemed was more important than displaying his actions which infer reputation. All this over a customer spending over $250,000.00 and a $25,000.00 ADM. Geez

The proper way to fight hot headed responses is to delay your response so things can cool down and only then, if you truly must respond, do so factually, professionally and with a cool head so that others can see you are responsible and polite.

Jonathon did neither and the fact that the thread got vaporized is admission that his ego got the better of him, which is a sad state of affairs for Porsche buyers. But that is where we are with the current state of Porsche sales now - the NUMBER ONE most important thing to Porsche dealers are profits, NOT CUSTOMER SATISFACTION. (OK CJ, you and Roger Jobs dealerships are great and far from the norm but you two do things differently and truly forge relationships. I am generalizing in broad strokes but my Porsche buying days of any Porsche are over when I see this type of Jonathon response)

Personally, I would prefer to buy from a professional and I find them at McLaren and Ferrari these days not Porsche.

cacpa

OP, as much as the dealer may or may not be at fault, I completely lost respect for you and your situation when you chose to speak similar to a bully in high school. I hope it worked out for you, but if I were the dealer, I would put your texts on ignore and cancel the deal.