Yet another "buying out of state and now no title in sight after xyz days" dilemma...
11-09-2018, 08:03 PM
#46
Good to hear things are moving in the right direction! Hopefully your next update will be to let us know that all was resolved to your satisfaction. Cheers!
11-10-2018, 03:48 PM
#48
Pro
Join Date: Feb 2011
Location: Plano, TX / Pagosa Springs, CO
Posts: 692
Likes: 0
Received 12 Likes
on
10 Posts
I am not a dealer but I am involved in floorplan finance with dealers and know the process well.
It's unfortunate; but it does happen.
11-14-2018, 02:22 PM
#49
Rennlist Member
This is November 14. Took delivery last month. Got this email about an hour ago. Title company needed a current copy of my Ma license because the old one expired during the transaction, and dealer had the new one weeks ago. And they need my policy number. Dealer had that also.
- **The following penalties will be assessed if the vehicle is not titled by the 15th day of the month following the month of purchase. 1% failure to file sales tax, 1% failure to pay sales tax, .33% interest on the sales tax amount due. Exception: If deal originates in a state that is reciprocal with MA the amount of the penalty is only assessed on the amount due to Massachusetts.
11-14-2018, 03:13 PM
#50
Rennlist Member
UPDATE:
Phil, the GM at Beachwood, along with Steven my salesperson and Tammie the title clerk, all reached out to me today. I think the fact that I had a detailed correspondence with the Ohio state attorney general yesterday and this particular thread may have helped (Phil said he gets updates from RL whenever Beachwood is mentioned, and he had read this whole thread). Long story short Phil seemed very sincere and apologetic on the phone. He let me know that this type of mishap does happen once or twice a year and acknowledged that they could've handles things a lot better, a lot sooner. He assured me they are putting things in hyperdrive and there WILL be a resolution before end of next week.
I'm hoping this will be my last update on this matter. Thank you fellow Rennlisters for your help and empathy.
Phil, the GM at Beachwood, along with Steven my salesperson and Tammie the title clerk, all reached out to me today. I think the fact that I had a detailed correspondence with the Ohio state attorney general yesterday and this particular thread may have helped (Phil said he gets updates from RL whenever Beachwood is mentioned, and he had read this whole thread). Long story short Phil seemed very sincere and apologetic on the phone. He let me know that this type of mishap does happen once or twice a year and acknowledged that they could've handles things a lot better, a lot sooner. He assured me they are putting things in hyperdrive and there WILL be a resolution before end of next week.
I'm hoping this will be my last update on this matter. Thank you fellow Rennlisters for your help and empathy.
11-14-2018, 07:52 PM
#51
Rennlist Member
Good luck!
11-16-2018, 02:04 AM
#52
Instructor
Thread Starter
OK, Final update:
Beachwood came through and overnight my docs yesterday. Received today, went straight to my trusty processor after work and 20 minutes later car is registered and good to go. Beachwood stepped up and went above and beyond WHEN THEY NEEDED TO. I believe my particular case is not the norm, and perhaps Beachwood was caught off guard as well. I also believe if I didn't create this thread and filed a complaint to the attorney general's office, I still would be without the title. In the end many lessons learned regarding purchasing unseen. Beachwood recognized their errors and made up for it. I would work with them again. Thank you all for your help!
Sounds like what happened to me, crappy situation made worse by people dropping the ball. Good luck to you!
Indeed, pressure was placed and Beachwood delivered.
Thank you sir!
Beachwood came through and overnight my docs yesterday. Received today, went straight to my trusty processor after work and 20 minutes later car is registered and good to go. Beachwood stepped up and went above and beyond WHEN THEY NEEDED TO. I believe my particular case is not the norm, and perhaps Beachwood was caught off guard as well. I also believe if I didn't create this thread and filed a complaint to the attorney general's office, I still would be without the title. In the end many lessons learned regarding purchasing unseen. Beachwood recognized their errors and made up for it. I would work with them again. Thank you all for your help!
This is November 14. Took delivery last month. Got this email about an hour ago. Title company needed a current copy of my Ma license because the old one expired during the transaction, and dealer had the new one weeks ago. And they need my policy number. Dealer had that also.
- **The following penalties will be assessed if the vehicle is not titled by the 15th day of the month following the month of purchase. 1% failure to file sales tax, 1% failure to pay sales tax, .33% interest on the sales tax amount due. Exception: If deal originates in a state that is reciprocal with MA the amount of the penalty is only assessed on the amount due to Massachusetts.
Thank you sir!
11-16-2018, 09:24 PM
#53
Rennlist Member
OK, Final update:
Beachwood came through and overnight my docs yesterday. Received today, went straight to my trusty processor after work and 20 minutes later car is registered and good to go. Beachwood stepped up and went above and beyond WHEN THEY NEEDED TO. I believe my particular case is not the norm, and perhaps Beachwood was caught off guard as well. I also believe if I didn't create this thread and filed a complaint to the attorney general's office, I still would be without the title. In the end many lessons learned regarding purchasing unseen. Beachwood recognized their errors and made up for it. I would work with them again. Thank you all for your help!
Sounds like what happened to me, crappy situation made worse by people dropping the ball. Good luck to you!
Beachwood came through and overnight my docs yesterday. Received today, went straight to my trusty processor after work and 20 minutes later car is registered and good to go. Beachwood stepped up and went above and beyond WHEN THEY NEEDED TO. I believe my particular case is not the norm, and perhaps Beachwood was caught off guard as well. I also believe if I didn't create this thread and filed a complaint to the attorney general's office, I still would be without the title. In the end many lessons learned regarding purchasing unseen. Beachwood recognized their errors and made up for it. I would work with them again. Thank you all for your help!
Sounds like what happened to me, crappy situation made worse by people dropping the ball. Good luck to you!
Maybe Sunday.
