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Originally Posted by 2006m5 (Post 15349509)

Originally Posted by Jon70 (Post 15348716)

It seems many dealerships typically get bad press on here and maybe rightly so. However, I think when a dealership does an excellent job they should be commended as well. I recently purchased a 991.2 GT3 RS (at MSRP) from Porsche of Silver Spring and the transaction was very transparent and efficient with no games. In all honesty, it was as smooth an interaction on a car purchase as I've ever had. Casey Parkin, the sales manager, was a pleasure to do business with and I expect I'll continue to be a client of his in the future.

Originally Posted by driIve (Post 15349052)

Good idea. I recently purchased a PTS .1 GT3 from Porsche Beachwood, Steven Youhana was my guy. Excellent service all around made me feel at ease about purchasing car-un-seen. He was patient, respectful, candid, and prompt throughout. His business manager and transport staff were excellent as well. Car arrived via enclosed transport on schedule and in better shape than described. I cannot be happier about my experience!

Originally Posted by KOTB (Post 15351039)

Porsche of Beachwood - I was looking at a .1 3RS they had available and as usual things went smooth initially and I put a deposit on the car. Five days after putting in the deposit my family situation changed and I informed the dealership of the change and let my sales guy know that I will come back to them in 4-6 weeks when I will be ready to pick up the car but for now, I wanted my deposit back. I was told by the sales guy that the deposit is "non-refundable". After almost 40-50 text exchanges they were still adamant about not refunding my deposit so I took it up with my CC company.

Thank god for Chase Sapphire dispute resolution services, they reversed the charge immediately after I reported it to them.... rest assured, I wont be going back to Porsche of Beachwood

Originally Posted by driIve (Post 15351087)

What were the terms of the your deposit? When I made an offer they asked for a deposit and they were clear that it was non-refundable. I knew I wanted the car at that price and didn't flinch, but also understood that I will lose my deposit if I didn't go through with the deal, for any reason. Sorry about your family situation, life changes. Yes it would've been a wise business move to break their policy and refund you but I'm not sure if they did anything "wrong" by sticking to their deposit policy, if they informed you properly prior to.

Originally Posted by KOTB (Post 15351170)

they sent me a document via "Docusign" and asked me to sign it on my phone right away because the pre-owned manager has agreed on my price only if i put a deposit instantly, no one mentioned to me that it was "non-refundable", the document apparently mentions that it is "non-refundable" and refers to certain terms and conditions stated behind the document, which I was never provided. I was at a party where I was the host, I had over 100 guests to attend to and they wanted me to sign the document right away so I did and sent them copies of my CC. Regardless of their "policy" this was not verbally disclosed to me and having signed the document under their pressure tactics and without having been provided all the relevant terms and conditions it was not a legitimate document. This would never stand in a court of law, based on my years of legal experience (albeit not in consumer protection laws).

I have put in deposits with many dealerships and never have they flinched if and when I requested a refund. This was a disappointing experience for me.