COG: Final Outcome and Thoughts
#1
Race Director
Thread Starter
COG: Final Outcome and Thoughts
The official letter from Porsche regarding the 991.1 GT3 extended engine warranty came in the mail today, and there was a surprise. Here is the exact wording of the letter:
Dear Mr. Carr
We are writing with pleasure to inform you of an enhancement to your New Vehicle Limited Warranty on your 2015 Porsche 911 GT3 model having Vehicle Identification Number (XXX). In addition to the bumper-to-bumper coverage, which you have for four years from your vehicle's original in-service date, or 50,000 miles, whichever comes first, we are extending the coverage on your vehicle's engine.
Effective at once, the limited warranty on all your vehicle's internal engine components continues for ten years from your vehicle's original in-service date, up to 120,000 miles, whichever occurs first.
All other terms and conditions of your New Vehicle Limited Warranty remain unchanged and still apply as they appear in the Porsche Warranty Booklet that came with your GT3 model. You do not need to do anything in order to place this extension into effect; we already have applied it to your vehicle. This extended engine coverage, like all other terms and conditions of the Porsche New Vehicle Limited Warranty, are transferable to subsequent owners. Please keep this letter in your Porsche Warranty Booklet and ensure that it remains with your Porsche GT3 should you sell it.
You selected a flagship Porsche model and we are committed to offering you a delightful and worry-free ownership experience. All of us at Porsche appreciate your business and your loyalty.
Sincerely yours,
Glenn Garde
Vice President, Customer Relations
A few thoughts. First, this warranty extension does not limit coverage to finger follower-related issues only. This is huge. From all of our (COG's) dealings with Porsche this is not surprising at all, but I wasn't expecting it! They have gone above and beyond at every step of the process. Really good people. So to recap, we sent a letter to Porsche asking only for a meeting to share our concerns about the 991.1 GT3 engine. Porsche not only agreed to meet us, but they also sent key members of their team, and did a lot more than just hear our concerns. They ultimately decided to give us all a nice long warranty on a race car engine.
My hope is that this resolution once and for all puts to rest any notion that Porsche does not hear our concerns, or take them seriously. Porsche is a fabulous company, employing lots of amazing people. What more proof do any of us need now?
Dear Mr. Carr
We are writing with pleasure to inform you of an enhancement to your New Vehicle Limited Warranty on your 2015 Porsche 911 GT3 model having Vehicle Identification Number (XXX). In addition to the bumper-to-bumper coverage, which you have for four years from your vehicle's original in-service date, or 50,000 miles, whichever comes first, we are extending the coverage on your vehicle's engine.
Effective at once, the limited warranty on all your vehicle's internal engine components continues for ten years from your vehicle's original in-service date, up to 120,000 miles, whichever occurs first.
All other terms and conditions of your New Vehicle Limited Warranty remain unchanged and still apply as they appear in the Porsche Warranty Booklet that came with your GT3 model. You do not need to do anything in order to place this extension into effect; we already have applied it to your vehicle. This extended engine coverage, like all other terms and conditions of the Porsche New Vehicle Limited Warranty, are transferable to subsequent owners. Please keep this letter in your Porsche Warranty Booklet and ensure that it remains with your Porsche GT3 should you sell it.
You selected a flagship Porsche model and we are committed to offering you a delightful and worry-free ownership experience. All of us at Porsche appreciate your business and your loyalty.
Sincerely yours,
Glenn Garde
Vice President, Customer Relations
A few thoughts. First, this warranty extension does not limit coverage to finger follower-related issues only. This is huge. From all of our (COG's) dealings with Porsche this is not surprising at all, but I wasn't expecting it! They have gone above and beyond at every step of the process. Really good people. So to recap, we sent a letter to Porsche asking only for a meeting to share our concerns about the 991.1 GT3 engine. Porsche not only agreed to meet us, but they also sent key members of their team, and did a lot more than just hear our concerns. They ultimately decided to give us all a nice long warranty on a race car engine.
My hope is that this resolution once and for all puts to rest any notion that Porsche does not hear our concerns, or take them seriously. Porsche is a fabulous company, employing lots of amazing people. What more proof do any of us need now?
#2
Addict
Rennlist Member
Rennlist Member
That's really excellent, Rob! The GT3 community owes you a huge Thank You
#4
Rennlist Member
A few thoughts. First, this warranty extension does not limit coverage to finger follower-related issues only. This is huge. From all of our (COG's) dealings with Porsche this is not surprising at all, but I wasn't expecting it! They have gone above and beyond at every step of the process. Really good people. So to recap, we sent a letter to Porsche asking only for a meeting to share our concerns about the 991.1 GT3 engine. Porsche not only agreed to meet us, but they also sent key members of their team, and did a lot more than just hear our concerns. They ultimately decided to give us all a nice long warranty on a race car engine.
My hope is that this resolution once and for all puts to rest any notion that Porsche does not hear our concerns, or take them seriously. Porsche is a fabulous company, employing lots of amazing people. What more proof do any of us need now?
My hope is that this resolution once and for all puts to rest any notion that Porsche does not hear our concerns, or take them seriously. Porsche is a fabulous company, employing lots of amazing people. What more proof do any of us need now?
#5
While I'm not a part of this I had loosely read your threads on the matter out of interest.
Congrats and good on you and the team in getting a reasonable solution to the issue!
Congrats and good on you and the team in getting a reasonable solution to the issue!
#6
Rennlist Member
Never had any interest in a 991.1 GT3 because of PDK, but this is great for owners. Well done. And good for us hoping to eventually get a 991.2 allocation if more 991.1 owners hold on to their cars...
#7
Unfortunately in the UK there has been no acknowledgement of this whatsoever from Porsche or dealers from what I've experienced personally and heard from others.
Good for those of you that have received the warranty.
Regards
Fred
Good for those of you that have received the warranty.
Regards
Fred
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#8
Race Director
Thread Starter
#9
Race Car
I got my letter last night and read that sentence about 10 times. I was very surprised to see ALL internals will be covered. Awesome work and thanks to you all. It was certainly the reason I just bought a lightly .1 GT3 for sure.
#10
Am I reading this correctly?? It is the entire engine warranty that is being extended? Not just warranty limited to the parts of the engine related to the publicized fires and failures?
if this is true I might just keep the .1 and forget about trying to get a .2 for now.
if this is true I might just keep the .1 and forget about trying to get a .2 for now.
#11
Race Director
Thread Starter
Am I reading this correctly?? It is the entire engine warranty that is being extended? Not just warranty limited to the parts of the engine related to the publicized fires and failures?
if this is true I might just keep the .1 and forget about trying to get a .2 for now.
if this is true I might just keep the .1 and forget about trying to get a .2 for now.
#12
This is extremely generous. To put in perspective, the warranty on my '16 will extend 3 years longer than the warranty on the new .2 GT3. Not sure there is any reason not to drive these cars now.
#13
Rennlist Member
#14
Race Director
Thread Starter
Thanks Nick. All warranties are limited in some way, and this is no exception. Standard legal term and not something specific to this issue.
#15
Race Director
Thread Starter
I don't think there was ever a good reason not to drive these cars! Mine has 21,000 miles and counting. I am slacking!