Buying Keys from Porsche Dealers
08-23-2012, 10:45 AM
#1
Burning Brakes
Thread Starter
Buying Keys from Porsche Dealers
Hello All
So, I recently bought 2 new keys for my 928 from our local Porsche dealer (Isringhausen Imports). (Note that I did this against advice from reputable and knowledgeable people on our forum here.)
Even though I ordered by serial number, the tops of the keys are different. The left key is the new key, the right key is the old key in the picture below. So of course, the new keys don't work.
The reply form the dealer was, well, we can't help you because the old keys and locks are just worn out. Now, I have only 30'000 miles on this car. The locks are not worn out.
Isringhausen's answer insinuates that I am a complete idiot, because clearly, the key is cut wrong. The new key has LESS material on it than the old key. Therefore, too much material has been cut-off the new blank.
The 2 questions for the form are:
A. What should I do?
1.) Complain politley again
2.) Have them give me two blanks for free as partial compensation, send the new blanks to Australia to "Keys 4 Classics" and just forget the episode.
(http://www.keys4classics.com)
3.) Write the consumer protection agency for a full refund
4.) Forget it and just never buy anything form Isringhausen again (This isn't the first time they have given us completely dumb answers, although last time it was for a BMW and a SAAB).
B. Finally, is it safe to generally say, never buy keys from Porsche dealers?
Thanks for your thoughts.
Best,
John
So, I recently bought 2 new keys for my 928 from our local Porsche dealer (Isringhausen Imports). (Note that I did this against advice from reputable and knowledgeable people on our forum here.)
Even though I ordered by serial number, the tops of the keys are different. The left key is the new key, the right key is the old key in the picture below. So of course, the new keys don't work.
The reply form the dealer was, well, we can't help you because the old keys and locks are just worn out. Now, I have only 30'000 miles on this car. The locks are not worn out.
Isringhausen's answer insinuates that I am a complete idiot, because clearly, the key is cut wrong. The new key has LESS material on it than the old key. Therefore, too much material has been cut-off the new blank.
The 2 questions for the form are:
A. What should I do?
1.) Complain politley again
2.) Have them give me two blanks for free as partial compensation, send the new blanks to Australia to "Keys 4 Classics" and just forget the episode.
(http://www.keys4classics.com)
3.) Write the consumer protection agency for a full refund
4.) Forget it and just never buy anything form Isringhausen again (This isn't the first time they have given us completely dumb answers, although last time it was for a BMW and a SAAB).
B. Finally, is it safe to generally say, never buy keys from Porsche dealers?
Thanks for your thoughts.
Best,
John
08-23-2012, 10:59 AM
#3
Rennlist Member
Join Date: Jul 2002
Location: Deep in the Heart of Texas!
Posts: 3,266
Likes: 0
Received 5 Likes
on
4 Posts
My .02:
- Order the keys you need from Australia.
- Get a refund from the dealer, or dispute the charge on your credit card (same thing, just takes longer).
- In the future always use a 928 vendor like Roger or Mark A. for 928 parts. Dealers just don't see enough 928s to know what to do for you
BTW, the irony of the dealer's comment is you'll find your new keys actually work better because they are made to the original profile. I threw my old worn key into a drawer somewhere as an emergency backup and only use the new one for that reason.
- Order the keys you need from Australia.
- Get a refund from the dealer, or dispute the charge on your credit card (same thing, just takes longer).
- In the future always use a 928 vendor like Roger or Mark A. for 928 parts. Dealers just don't see enough 928s to know what to do for you
BTW, the irony of the dealer's comment is you'll find your new keys actually work better because they are made to the original profile. I threw my old worn key into a drawer somewhere as an emergency backup and only use the new one for that reason.
08-23-2012, 12:22 PM
#6
Drifting
I have also posted of a guy in PA that does the work and has all the blanks etc to change the cylinder or make keys. Do a search on the forum or pm me and I can dig his info out.
08-23-2012, 12:34 PM
#7
Rennlist Member
Join Date: Dec 2011
Location: Sunny South Florida
Posts: 374
Likes: 0
Received 0 Likes
on
0 Posts
Trending Topics
08-23-2012, 12:41 PM
#8
Drifting
Yes. That's the guy.
When I had bought my 91 GT the PO had changed the driver door lock cylinder. He was informed by the dealer who did the work that the new cylinder could not be keyed like the rest of the car. So he was always carrying 2 keys. I took the lock cylinder out and sent it to him with the original key and he fixed the lock cylinder and now I am back to one key.
He was very reasonable and a quick turn around. He told me he had all the correct tooling and blanks to do all porche lock and keys.
Just my experience.
When I had bought my 91 GT the PO had changed the driver door lock cylinder. He was informed by the dealer who did the work that the new cylinder could not be keyed like the rest of the car. So he was always carrying 2 keys. I took the lock cylinder out and sent it to him with the original key and he fixed the lock cylinder and now I am back to one key.
He was very reasonable and a quick turn around. He told me he had all the correct tooling and blanks to do all porche lock and keys.
Just my experience.
08-23-2012, 12:48 PM
#9
Drifting
In any case. To the question posed by the OP.
Get a full refund from the dealer as the keys do not work. It is just like a buying a replacement part that would need to be returned as it is defective.
Get a full refund from the dealer as the keys do not work. It is just like a buying a replacement part that would need to be returned as it is defective.
08-23-2012, 01:23 PM
#11
i had my keys made down under. only worked in one door and not really well in the ignition. so i took the locks apart, re keyed them "clean lock pins" old ones were trashed. worked like a champ. remember the locks are old and worn...
08-23-2012, 01:39 PM
#12
Pro
Join Date: Nov 2010
Location: Pebble Beach, Ca
Posts: 546
Likes: 0
Received 0 Likes
on
0 Posts
Some of them Porsche dealers are dicks, I was in there the other day and brought my key in wanting them to make another one and well he was wearing his suit and stuff, and here I am 16 year old in cowboy boots and camo hat he refused to help me thinking I don't own a 928, but now I know they may not work.
08-23-2012, 02:51 PM
#14
Addict
Lifetime Rennlist
Member
Lifetime Rennlist
Member
Some of them Porsche dealers are dicks, I was in there the other day and brought my key in wanting them to make another one and well he was wearing his suit and stuff, and here I am 16 year old in cowboy boots and camo hat he refused to help me thinking I don't own a 928, but now I know they may not work.
