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Old 05-20-2011, 04:43 AM
  #76  
nsantolick
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Without Roger, I'd have long ago snapped, reduced my car to a sledgehammer flattened sheet metal thicknessed Teutonic car-cass and pissed on it until I died of dehydration... Just saying...

After intense debate though, right or wrong, I did choose Carl's aluminum radiator, mostly because of its welded integral oil coolers. Much of what drew me to an aftermarket radiator, and away from rebuilding the original Behr radiator or going with other makers offerings came down to just that. It is a work of art, and a seemingly exceedingly high quality product.

In the end, I did experience some minor fitment issues with their radiator. Since I didn't get around to installing it for many months after having purchased it, I was quite pleasantly surprised with his prompt attention and remediation of my problems. A+++ to 928 Motorsports.

Can't say I have any complaints about 928 International either come to think of it.

I did order my very first batch of parts, sought my first expert advice & always have called Roger first. He consistantly has ran his business with absolute excellence rarely ever observed in my "expecting too much from people" world. Great prices. Pinnacle integrity. Excellent character. A fellow of infinite jest and most excellent fancy...

I'd say more but I have to go and clean my bong now...
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Old 05-20-2011, 09:40 AM
  #77  
RCinXS
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Seriously, has anyone bought a billet impeller upgrade and have any real opinions on it?
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Old 05-20-2011, 09:51 AM
  #78  
blown 87
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Originally Posted by James Bailey View Post
What a great thread (not) .....10 minutes of my life I will never get back.... What always puzzled me was how does one become known for building race car products when the test mule car really does not race ??? my person attitude about business is, given a choice, people do business with people they LIKE....
Yep.
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Old 05-20-2011, 09:52 AM
  #79  
Fabio421
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Originally Posted by RCinXS View Post
Seriously, has anyone bought a billet impeller upgrade and have any real opinions on it?
There was a very pissed of customer who bought one of the billet impellers from Carl who came to Rennlist to raise hell once. He was quickly shown the door. I doubt if his thread/threads are still around. He was so pissed he actually created an EBAY ad to sell the faulty/damaged impeller and included the whole story about what a POS he thought it was. It was pretty high on the drama llama scale. Other than that one guy, I've never heard of anyone else buying one of the impellers. I'm sure he's sold more than one, I've just never heard from any of the buyers. BTW, he markets these things to Mustang forums as well. You might want to check the Google
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Old 05-20-2011, 10:17 AM
  #80  
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This is the nature of doing business in a public forum. There is some good about it and some bad. I think for the most part all these vendors try do a good job but you can not please everyone all the time, its as simple as that. The best thing the customer can do is research all you can about the product and the vendor before purchase. That would help eleviate some of the problems.
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Old 05-20-2011, 10:46 AM
  #81  
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Old 05-20-2011, 10:50 AM
  #82  
RCinXS
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rgs944,

Exactly what I'm trying to do.

I've started a new post for opinions on the impeller only.

Thanks for the info on the one guy. But that's just not enough to make an informed decision. Is that one guy out of a hundred, two hundred, etc.? Who knows.

Hopefully, others will respond to the other post.

Last edited by RCinXS; 05-20-2011 at 10:50 AM. Reason: Spelling
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Old 05-20-2011, 06:16 PM
  #83  
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I have read every post in this thread and I want to thank all who posted their experiences, good and not-so-good.

Could we do better? Absolutely. We always try. Many times, your comments back to us pushed further development of the product.

Example I: Some customers experienced trouble getting 800# and 1000# spings into our spring perches. But, their comments pushed us forward. Those first spring perches we made were designed around 600 pound springs. When a spring is made to a higher spring rate, they spring maker changes the gauge of the wire. Hence, the 800# springs were wider than the 600# perch. But the point is, since those old issues with 800 # springs, the parts have been re-designed and improved.

Example II: Comments on our early steel upper a-arms showed you (the 928 owner) wanted real, greasable ball joints, not spherical bushings the way they were made. We re-tooled, and brought out the new steel a-arms with grease-able and rebuildable ball joints. And offered a discounted exchange to owners of model 1 if they wanted to upgrade to model 2.

Example III: Comments on our first sway bar and drop link kits were that the drop link could hit the tie rod ends when the suspension was unloaded (lifted). We re-designed, brought out an improved kit, and offered a free upgrade to anybody who had bought the old kit.

Example IV: An incredible amount of time has been spent writing product descriptions that are comprehensive and thorough on our website. It's an effort to avoid mistakes at a very early level - so the consumer can understand exactly what it is he is ordering even before he orders it. Then add to that we post all our installation manuals for our products for download too! Another tool to the consumer so he can read the installation instructions even before he buys the product.

Those are just 4 examples that come quickly to mind, and there are many more.
Your comments are valued. They are easier to listen too when offered in a constructive way, of course, but we still listen.

We are available for help via email, phone, and toll-free.

Neither Myles, Gretchen, Josh, or I spend hours on the Rennlist - so you will receive more help faster by contacting us directly.

Again, thank you for your past business.

To those where we have hit a home-run, we will strive not to ever break our streak.

To those who have not had the best experience so far, please give us another at-bat. We've gotten better.
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Old 05-20-2011, 06:22 PM
  #84  
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I support and admire all of our Vendors.

Without your support, this 928 I own would still be disassembled sitting sadly in a barn.

Keep up your good work. I've always attempted to practice positive reinforcement, and careful use of 'constructive criticism' because it is much easier to complain about something someone else has done than it is to improve and do a better job at it yourself.

Thanks again!
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