928 Motorsports Experiences
05-19-2011, 01:31 PM
#46
ya know hasn't anyone figured out in this forum that everyone has different experiences with vendors over time? Some good..some bad..some indifferent..some the customers fault..some the vendors fault...some the shipping company's fault etc etc. It happens but i swear it gets like a little hissy cat fight here sometimes.
Why air it all here? It gets no where.
it gets old after you've been here for a while, sorry.
-rant off-
Why air it all here? It gets no where.
it gets old after you've been here for a while, sorry.
-rant off-
05-19-2011, 01:31 PM
#47
Official Bay Area Patriot
Fuse 24 Assassin
Rennlist Member
Fuse 24 Assassin
Rennlist Member
I don't remember. I think he opted for the bearings only. His Escalade is running a little lean though over 4,500. Sadly, there is no room for an intercooler so he is thinking water injection to cool the charge. I blame the person he bought the car off of for not doing his research before supercharging it and 'chipping' the ECU. Mystery tunes scare the **** out of me.
05-19-2011, 01:38 PM
#48
Drifting
I absolutely won't refute your statements or disagree with you, Colin. I think you and many others have complaints that are perfectly valid.
The point I was trying to get across is that they are complaints that could have been--and many still could be--resolved. If the recipient of said complaints realizes the upside of listening to the complaints, digests them for a bit and avoids a knee-jerk defensive reaction, then responds in a manner that will possibly cause him more trouble in the short term but pleases the customer, it will prove beneficial for his business in the long term.
I would be willing to bet that many of the folks with complaints would be willing to at least partially accept a well-crafted apology and an attempt to make amends, and the PR that could result from that would be a great way to make a positive situation out of one that looks pretty darn gloomy at the moment. Beyond that, time heals wounds, especially if the one apologizing shows a continued effort to improve upon prior issues.
Echoing Brendan's comments, this situation perplexes me even more given how small this little market is. When you consider the nature of 928 Motorsports' business, your market is even smaller. Repeat business is a monstrous portion of continuing to grow and generate revenue in such a small niche. You can't expect to survive by getting new customers each week that you hope are oblivious to what went on with the other customers last week. Of course, I don't know his bottom line, nor do I know the whole story (I do know many people have had complaints that were resolved amicably, but you don't hear about those as much). Just dropping my .02.
The point I was trying to get across is that they are complaints that could have been--and many still could be--resolved. If the recipient of said complaints realizes the upside of listening to the complaints, digests them for a bit and avoids a knee-jerk defensive reaction, then responds in a manner that will possibly cause him more trouble in the short term but pleases the customer, it will prove beneficial for his business in the long term.
I would be willing to bet that many of the folks with complaints would be willing to at least partially accept a well-crafted apology and an attempt to make amends, and the PR that could result from that would be a great way to make a positive situation out of one that looks pretty darn gloomy at the moment. Beyond that, time heals wounds, especially if the one apologizing shows a continued effort to improve upon prior issues.
Echoing Brendan's comments, this situation perplexes me even more given how small this little market is. When you consider the nature of 928 Motorsports' business, your market is even smaller. Repeat business is a monstrous portion of continuing to grow and generate revenue in such a small niche. You can't expect to survive by getting new customers each week that you hope are oblivious to what went on with the other customers last week. Of course, I don't know his bottom line, nor do I know the whole story (I do know many people have had complaints that were resolved amicably, but you don't hear about those as much). Just dropping my .02.
05-19-2011, 01:43 PM
#49
Racer
Thread Starter
I've had this car for a very, very, very long time and I've spent a great deal of money with all the vendors including Carl over the years.
Every piece of suspension has been upgraded to 91.
4 puck Brembos all around.
Rebuilt the trany and diff through 928 International.
Porkensioner and other parts through Roger.
SC from Carl.
I could go on and on, but it doesn't matter.
I am in the final phase of what I wish to do with this car. When the Spring project is done, just about the entire car will have been rebuilt.
The items in question amount to over $6K.
I'm just looking for input for reference on the products and experiences, not trying to start a war.
Every piece of suspension has been upgraded to 91.
4 puck Brembos all around.
Rebuilt the trany and diff through 928 International.
Porkensioner and other parts through Roger.
SC from Carl.
I could go on and on, but it doesn't matter.
I am in the final phase of what I wish to do with this car. When the Spring project is done, just about the entire car will have been rebuilt.
The items in question amount to over $6K.
I'm just looking for input for reference on the products and experiences, not trying to start a war.
05-19-2011, 02:51 PM
#50
Drifting
Join Date: Jul 2002
Location: Los Angeles, CA
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I had some of the same kinds of problems with Devek.
But the bottom line is that if they weren't making these racing parts,
no one else would be. So just assume they are prototypes. Imagine
he's just a single guy making these parts by himself, in a garage.
And you ask him to make some for you. They may or not work
like a part made by the Porsche factory. They are one-off, custom
parts, generally for race cars. Don't think of it like a normal business.
Think of it like a guy making parts for himself, that he's willing to
sell to you if you *really* want them. If you can get the parts
elsewhere, by all means do so. But if you can only get the
parts from him, just understand they aren't going to be perfect.
But I still applaud him for even going to the trouble to get these
parts made for the 928 community...
But the bottom line is that if they weren't making these racing parts,
no one else would be. So just assume they are prototypes. Imagine
he's just a single guy making these parts by himself, in a garage.
And you ask him to make some for you. They may or not work
like a part made by the Porsche factory. They are one-off, custom
parts, generally for race cars. Don't think of it like a normal business.
Think of it like a guy making parts for himself, that he's willing to
sell to you if you *really* want them. If you can get the parts
elsewhere, by all means do so. But if you can only get the
parts from him, just understand they aren't going to be perfect.
But I still applaud him for even going to the trouble to get these
parts made for the 928 community...
05-19-2011, 03:01 PM
#51
Nordschleife Master
bcdavis,
I understand what you are saying. But if that is the case, he should state that, and lower his mark up.
Mark up is there to cover the R&D costs brought in by ensuring that the product will work 100%
If I make something and it might not be 100%, I cover my basic costs, no more. And I set my expectations. The last being the most important.
I understand what you are saying. But if that is the case, he should state that, and lower his mark up.
Mark up is there to cover the R&D costs brought in by ensuring that the product will work 100%
If I make something and it might not be 100%, I cover my basic costs, no more. And I set my expectations. The last being the most important.
05-19-2011, 03:43 PM
#52
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I can absolutely tell you that the one you have on the car now doesn't fit correctly either. If this one is the replacement, I'm glad that I never saw the one that you got originally. Andrew mentioned that you were considering getting an exhaust system like the one that he has on his car now. I would very strongly recommend getting rid of the current one and doing that. Your car is way too nice to have something on it like what's on there now.
05-19-2011, 03:52 PM
#53
Team Owner
Join Date: Oct 2009
Location: one thousand, five hundred miles north of Ft. Lauderdale for the summer.
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i've talked to Carl a several times asking about a number of topics concerning getting more performance out of the 968... i've had a few conversations about his 968 supercharger project and general technical assistance with my 190 mph 968 project. he went out of his way to help with braking and suspension questions i had. i love that guys like Carl are out there trying to build performance parts for our cars.
i see the time and patience he's shown building the 968 supercharger and helping all of those interested with a thousand and one questions, and he's received very little support. that's the nature of the aftermarket business.
given the racing context, it's not surprising to see his competitive ego come into view (pride) when people have issues with his work. surprised? i'm not, but maybe that's an area in his business he needs to work on... but, i've come away with the complete opposite impression at all from the posts i've read and personal conversations i've had with the guys who've been tuning and racing his 968 supercharger. read the long supercharger thread over there. seems like he's put in a lot of work building good relationships with his customers.
in this economy, it's clear that guys like Carl all must be under a lot of stress to keep going.
i'd cut him a little slack. just my 0.02.
i see the time and patience he's shown building the 968 supercharger and helping all of those interested with a thousand and one questions, and he's received very little support. that's the nature of the aftermarket business.
given the racing context, it's not surprising to see his competitive ego come into view (pride) when people have issues with his work. surprised? i'm not, but maybe that's an area in his business he needs to work on... but, i've come away with the complete opposite impression at all from the posts i've read and personal conversations i've had with the guys who've been tuning and racing his 968 supercharger. read the long supercharger thread over there. seems like he's put in a lot of work building good relationships with his customers.
in this economy, it's clear that guys like Carl all must be under a lot of stress to keep going.
i'd cut him a little slack. just my 0.02.
05-19-2011, 03:53 PM
#54
Rennlist Member
I have purchased several items from 928 Motorsports. Each item has been dispatched quickly and (in my view) at resonable cost. All items hve fitted without issue.
I have no complaints.
I cannot say that this is the case with all my 928 transactions from other popular suppliers. These were sorted out but being in NZ adds some hassel to these.
Again no complaints - every one is human and we all slip up on now and again.
Myles
I have no complaints.
I cannot say that this is the case with all my 928 transactions from other popular suppliers. These were sorted out but being in NZ adds some hassel to these.
Again no complaints - every one is human and we all slip up on now and again.
Myles
05-19-2011, 04:37 PM
#55
Burning Brakes
I've had this car for a very, very, very long time and I've spent a great deal of money with all the vendors including Carl over the years.
Every piece of suspension has been upgraded to 91.
4 puck Brembos all around.
Rebuilt the trany and diff through 928 International.
Porkensioner and other parts through Roger.
SC from Carl.
I could go on and on, but it doesn't matter.
I am in the final phase of what I wish to do with this car. When the Spring project is done, just about the entire car will have been rebuilt.
The items in question amount to over $6K.
I'm just looking for input for reference on the products and experiences, not trying to start a war.
Every piece of suspension has been upgraded to 91.
4 puck Brembos all around.
Rebuilt the trany and diff through 928 International.
Porkensioner and other parts through Roger.
SC from Carl.
I could go on and on, but it doesn't matter.
I am in the final phase of what I wish to do with this car. When the Spring project is done, just about the entire car will have been rebuilt.
The items in question amount to over $6K.
I'm just looking for input for reference on the products and experiences, not trying to start a war.
even if you say 10K i'm doing something wrong. Teach me master
05-19-2011, 04:46 PM
#56
Been selling Twinkies on Ebay,
have some extra cash right now.
Rennlist Member
have some extra cash right now.
Rennlist Member
I had some of the same kinds of problems with Devek.
But the bottom line is that if they weren't making these racing parts,
no one else would be. So just assume they are prototypes. Imagine
he's just a single guy making these parts by himself, in a garage.
And you ask him to make some for you. They may or not work
like a part made by the Porsche factory. They are one-off, custom
parts, generally for race cars. Don't think of it like a normal business.
Think of it like a guy making parts for himself, that he's willing to
sell to you if you *really* want them. If you can get the parts
elsewhere, by all means do so. But if you can only get the
parts from him, just understand they aren't going to be perfect.
But I still applaud him for even going to the trouble to get these
parts made for the 928 community...
But the bottom line is that if they weren't making these racing parts,
no one else would be. So just assume they are prototypes. Imagine
he's just a single guy making these parts by himself, in a garage.
And you ask him to make some for you. They may or not work
like a part made by the Porsche factory. They are one-off, custom
parts, generally for race cars. Don't think of it like a normal business.
Think of it like a guy making parts for himself, that he's willing to
sell to you if you *really* want them. If you can get the parts
elsewhere, by all means do so. But if you can only get the
parts from him, just understand they aren't going to be perfect.
But I still applaud him for even going to the trouble to get these
parts made for the 928 community...
+928
The things I bought from 928MS were the only upgrades available at the time, for what I needed. Carl "broke ground" with them, so to speak. The shifter cup and aluminum rack mounts transformed the car. And the skid things have already saved my spoiler.
Were they a pain to install? Yes. Were they worth it? Definitely!
05-19-2011, 04:48 PM
#57
Official Bay Area Patriot
Fuse 24 Assassin
Rennlist Member
Fuse 24 Assassin
Rennlist Member
Every business has complaints. It's a normal fact of life in small business ownership (and large). I say this as I am writing a letter seeking litigation against Verizon right now.. 
05-19-2011, 05:14 PM
#58
Racer
Join Date: Dec 2006
Location: SAN DIEGO
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928 MOTORSPORT
Hello i have bought many parts in the past with Carl, and the customer service has always been on par with 928intl. Had a few returned but Carl had either refunded the full amount or exchanged the items. Its alot better service than the lone star state guy....
05-19-2011, 05:40 PM
#59
You have got to be ****ing kidding!
05-19-2011, 06:43 PM
#60
Have never bought anything from Carl, but I appreciate the development and fabrication work that he has done for this small group of car nuts.
However, I have bought from the "lone star guy" and he is top notch! I can't imagine anybody complaining about the parts, customer service, prices, etc. from anyone who has dealt with his business!! He has treated me very well and I will definitely be back for more parts as the need arises!
However, I have bought from the "lone star guy" and he is top notch! I can't imagine anybody complaining about the parts, customer service, prices, etc. from anyone who has dealt with his business!! He has treated me very well and I will definitely be back for more parts as the need arises!