83na944

See what I mean about the 1 and 7 rule?

PorscheDoc

I guarantee i alone have already cost them over $1000 in business, cause when anyone asks if they should get parts there, i tell them my story, and then they steer clear, and i am sure they tell others......and i am only one dissatisfied customer. By the looks of it there are a lot of dissatisfied customers out there. NZ is on to something here.

NZ951

More like 700 rule when you are on a public forum on the net! And targeted directly at your customers and potential customers. Let me know where I can send that lighter to burn AA down. Such arrogant, lying bastards...

Red 944

lol Karl, look at the profile under his post.
I have never, nor will I ever shop there. Regardless of any 1 in 7 rule. There have been probably ten different complaints thus far (and that's only in this post)

lilredpo

Thanks for the input to this thread.

Never dealt with them before but I happended to call them today looking for an '86 NA long block.

I was quoted $2,500, no guaranty, plus $400 shipping. Said they had plenty in stock and the price was high because it was worth more broken down for parts.

I guess I'll move on.

Thanks everyone!

PorscheDoc

Lol, looks like he needs to fire himself, cause if it is the same michael....YOU SUCK! All over 68 bucks....good business my freind, good business.

NZ951

There is a $2900 saving right there! I call it saving because that what we are doing, saving the likely loss a Rennlister would experience by buying from AA.

washington951

ok -he registered at least now. i don't think he registered before his first post, right? oh, well - at least john d. got something out of it.

Red 944

Wasted bandwidth?

mcavour

Allrighty, how about we do an agressive Boycott Campaign? Throughout Rennlist (as in all the boards!) and also an e-mail list! A vendor like that doesn't deserve to stay in business!!!

washington951

NZ951

I would officially like to be the first member signed up to the AA Boycott Campaign. Someone come up with a clever acroymn quick! I feel like I am finally getting the revenge I always dreamed of! I love having the last laugh as it is often loudest... happy days. Die AA!

PorscheDoc

2nd

NZ951

Someone got their eBay name handy so we no to aviod there as well?

SE-Romeo

Teri has been gone. I took her place. IUnfortunatly for a good month or more, there were credits and other outstanding items that had been left unsolved, that unfortunalty i was not able to take care of right away.

NZ951 - I was actually abou to post a topic, but I figured since I had this one in front of me, I would start here. After I hear the views on here, I will post another topic.

Customers Comming to the counter -that has been a problem i have noticed that is becomming all to common. I have spoken with them many times, and will continue this. It is in my opinion, very unprofessional to leave a customer up front for any amount of time and is a problem that needs to be handled immidiatly.

I spoke with the company about changed the website so that it no longer says instock for items that we dont. For the time being it is being changed to Available, but at some point in the future, as my talkings with the web person went, it looks like we are going to try to show items ins tock, or out of stock on the webstie (and acutally keep it uptodate, and do an inventory of all the parts we have so that we can keep track of them) These are just a couple ideas that i mentioned today, and that I will continue to press for.

What I have come to realize in my time with the company though, is that it is hard to get someone who has owned the company for 25, well 26 years now to change things. But I am doing my best to see that at least some sort of system is in place to better serve the customers, because as much as i hate to say it, we need one.

I apologzie if i have not hit all the points mentioned in this thread, I will read over it again tommorow and try to hit the rest. We are now in the process of hiring a few new people to help organize everything, and do everything right. I must say that reading this has opened my eyes to a lot of the issues that I couldn't see from sitting behind the customer service desk. Thank you all for your input and look foward to hearing more. I will bring the truth to answer to these, becasue thats the best approach. On more than one occasion have i tried to tell the truth to a customer, and caught another employee in a lie, which makes us look like the morons. These situations are being hadled as we come accross them.