Having trouble figuring out how to update to member status
12-04-2012, 02:32 PM
#181
Hi Steve,
I checked your account and do see your payment, I apologize! Not sure why the subscription was shown on your account, but I did update it for a two- year membership.
Regards,
Renee
I checked your account and do see your payment, I apologize! Not sure why the subscription was shown on your account, but I did update it for a two- year membership.
Regards,
Renee
12-04-2012, 02:33 PM
#182
IB Staff
Everyone, apologies for any errors, we will personally address each one. Renee will take over, and make sure everyone get's straightened away. Really unclear at all, why those who have renewed, were not shown as on current subscriptions. I can clearly see the renewals in the transaction log via Paypal.
12-04-2012, 02:43 PM
#184
IB Staff
It's starting to appear as if those who subscribed/renewed using authorize.net are more likely to have an issue today. You could try searching your email for anything from 'rennlist billing' perhaps?
12-04-2012, 02:46 PM
#185
Addict
Rennlist Member
Rennlist Member
Join Date: Sep 2002
Location: Wurtsboro NY
Posts: 474
Likes: 0
Received 0 Likes
on
0 Posts
I am having same issue too.... however I deleted everything from my mailboxes here as it said 97% full and I thought that was the problem. Not sure when my renewal date is/was. But this morning I was able to access Off Topic... now I am unable..
12-04-2012, 02:55 PM
#186
I checked your account too, and you are all set. I did see that you renewed. Thank you so much for your patience.
Regards,
Renee
Regards,
Renee
This happened to me too. My renewal date usually isn't until August - which since that was a few months ago, figured "Huh maybe I just forgot to renew?" I searched through my email inbox and couldn't find a receipt so I went ahead and renewed.
When I got the billing confirmation from "Rennlist billing" I did another search (now that I know who the appropriate "from" name is on the email) and sure enough I found my renewal confirmation back on 8/20/12 where I renewed for 2 years.
If you can confirm I'm subscribed for 3 years then I'm fine, leave it, I don't plan on going anywhere anytime soon.
If you need me to FWD the confirmation emails to you, let me know where to send them.
When I got the billing confirmation from "Rennlist billing" I did another search (now that I know who the appropriate "from" name is on the email) and sure enough I found my renewal confirmation back on 8/20/12 where I renewed for 2 years.
If you can confirm I'm subscribed for 3 years then I'm fine, leave it, I don't plan on going anywhere anytime soon.
If you need me to FWD the confirmation emails to you, let me know where to send them.
12-04-2012, 02:55 PM
#187
Man of many SIGs
Rennlist Member
Rennlist Member
My account has issues
Today my PM's all of the sudden show as 100% full and I can no longer access OT or send PM's. My status still shows "Rennlist Member" so I'm a little confused. Any help is appreciated.
Thanks,
Thanks,
12-04-2012, 02:57 PM
#188
12-04-2012, 02:58 PM
#190
Team Owner
Join Date: Dec 2006
Location: As you can see, I'm right here.
Posts: 85,814
Received 1,654 Likes
on
1,060 Posts
I don't think my subscription was supposed to run out today, but it seems like I got the boot. I thought I had another year+
What's up?
<----------- And that says I'm still a member too. Strange things.
What's up?
<----------- And that says I'm still a member too. Strange things.
12-04-2012, 02:58 PM
#191
https://rennlist.com/forums/rennlist...l#post10046840
Absolute ton of people I talk with on FB are having the same issues. Such a well oiled machine isn't it.
Absolute ton of people I talk with on FB are having the same issues. Such a well oiled machine isn't it.
12-04-2012, 03:03 PM
#193
Team Owner
Join Date: Dec 2006
Location: As you can see, I'm right here.
Posts: 85,814
Received 1,654 Likes
on
1,060 Posts
And I thought it was just me. I should have known that something bigger was up.
12-04-2012, 03:04 PM
#194
Addict
Lifetime Rennlist
Member
Lifetime Rennlist
Member
Me too. I'm a lifetime member, and was on this morning with full access. I just logged back in, and OT, firearms, etc. sections are now gone, my status still shows as lifetime member.
Edit: And I see 10 minutes later it's now user. What is going on? Who do I direct an inquiry to, IB or John?
Edit: And I see 10 minutes later it's now user. What is going on? Who do I direct an inquiry to, IB or John?
12-04-2012, 03:07 PM
#195
I checked our logs and I am unable to locate a subscription or payment. Do you have anything you can send me, a receipt or something indicating that you did subscribe?
Thanks,
Renee
Thanks,
Renee